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“A pleasant Surprise” 5 of 5 bubbles
Review of BEST WESTERN Chieftain Inn

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BEST WESTERN Chieftain Inn
Ranked #4 of 16 Hotels in Wenatchee
Bellingham, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A pleasant Surprise”
5 of 5 bubbles Reviewed 3 June 2014

We had stayed at this hotel 4 or 5 years ago and were only satisfied. This stay was necessitated by other chains being full. This was a delight. The fragrance of the roses in bloom met us as we parked our motorcycles under the portico. Our room was ready and the A/C was on... The furnishings in the room has just been updated and the bed was the best we have had in ages. The outdoor pool and spa were crystal clear and spotlessly clean. No one else used them either time we swam and used the hot tub We will visit again when in the area..

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank dssphenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear dssphenix,

Staff and management would like to thank you for your business and for taking the time to share your experience about your stay. We are pleased to hear that our accommodations were satisfactory and most of all that your stay went well. We look forward in seeing you again soon!

Give us a call if you happen to be in the area again and we'll take care of your lodging needs.

Do take care and safe travels!

Sincerely,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

498 reviews from our community

Traveller rating
    172
    197
    84
    25
    20
See reviews for
150
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Polish first
  • Spanish first
  • Any
English first
Kent, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

Hotel is old and located by the train tracks which run all night long. Service was bad they didn't care who I was, made me think I was at some cheap $30 a night place. Floor creaked as I walked on it felt sorry for those below me. I will not stay here again and I will not recommend it.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Delwin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 28 May 2014
Dear Delwin W,

Thank you for taking the time in sharing your experience with tripadvisor.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I'm sorry to hear that you felt our service was bad and that we didn't care. That is not our intentions to make our guests feel this way. I am unclear of your situation as to why you felt this way and I was not notified of any issues.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Again, I sincerely apologize.

Do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tumwater, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

The hotel is in a convenient location. Good walking distance to to the Apple Loop Trail. Outdoor pool was a good size, but a bit chilly on the temperature. It would be better on a hot day. Cookies in the lobby when we checked in were yummy! Our room was on the ground floor and had a little fenced area with gate which worked well to quickly load/unload car and gave our son a little area to play.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear Jennifer T,

Thank you for choosing Best Western Chieftain Inn for your lodging needs! We appreciate your business and happy to hear that your stay went well. We look forward in seeing you again real soon!

Again, thank you for your business. If we can be any assistance to you and your lodging needs, please let us know.

Do take care and safe travels!

Sincerely,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marysville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 May 2014

The staff is very down to earth and friendly. The facility is very clean, and in-room great coffee! Extremely comfortable bed. And believe it or not, they had plenty of electrical outlets! That is NOT common and in my book is an underrated feature.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Christopher T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear Christopher T,

Thank you for stay at the Best Western in Wenatchee! We appreciate your business and your time in sharing your experience. We're very happy to hear that your stay went well and look forward in seeing you again.

If we can be any help when it comes to your lodging needs, please let us know.

Thank you again!

Kind Regards,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, WA
Level Contributor
88 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

I picked this hotel primarily because of the positive reviews found on Tripadvisor. There seems to be, in my opinion, an inflation in the grade given to this particular Best Western by other Tripadvisor posters. First of all the positive aspects: although this is a dated property the room I was given was very clean. The bed was good and the decor was bland but nice. The TV and WiFi worked, the small coffee maker did not.

Now the aspects that push this property into the "average" rating -
The staff looked and acted stressed out the afternoon I checked in - I wonder what was up with that?
No elevator. Although the staff will help with your luggage the lack of an elevator is a detriment for families unpacking numerous items from their car.
Quirky and loud air conditioning in the hallways. This was the classic air conditioner noise problem found in older hotels. Good thing I brought my earplugs! The area where my room was located was cold and uninviting.
Odd layout resulting in a long walk from the reception area to most rooms.
Tiny breakfast room stocked with very average breakfast food - just not very appealing or tasty.
Train tracks (with numerous trains zooming by) too close to the property.
Little, if any, soundproofing in the rooms (you will hear your neighbors).

So the one night I spent at this hotel was not very restful and the impression I left with was "ho-hum". I did feel for the poor staff - so much apologizing all from dealing with an older, less attractive property.

Room Tip: Avoid room 266 - next door to the laundry room, on the second floor and the pool maintenance buildin...
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank NWBallardTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear NWBallardTraveler,

Thank you for taking the time in sharing your experience about your stay at the Best Western Chieftain Inn.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you again!

Do take care and safe travels!

Kind Regards,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 May 2014

Enjoyed my stay in Wenatchee attending a convention , beds were great and so was the breakfast . Close to everything easy parking . Didn't have a chance to use the pool or hot tub but the lobby was very inviting and the free use of the computer really helped .

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear Nancy D,

Thank you for taking the time in sharing your experience about your stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business! We are pleased to hear that your stay went well and hope to see you again real soon.

Thank you again!

Take care!

Sincerely,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

This older property is clean and has obviously been well maintained over the years. Our room was spacious (something you don't always see in newer properties) and very clean. The bed is really important to me and this one was super comfortable (with a pillow-top). I wanted to do a short workout, but the equipment in the fitness room didn't work very well, but it gave me a place to do yoga. Over all, the location and value was very good; we will be back!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank themapkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review, 16 February 2015
Dear themapkeeper,

Staff and management want to thank you for your business! We appreciate your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We apologize for the fitness center equipment. We are working vigilantly to take care of this issue. We do apologize for the inconvenience.

Thank you again for your business. We hope to see you again real soon! Do take care and safe travels!

Kind Regards,
Tae
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Chieftain Inn

Property: BEST WESTERN Chieftain Inn
Address: 1017 N Wenatchee Ave, Wenatchee, WA 98801-1574
Phone Number:
Region: United States > Washington > Wenatchee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Wenatchee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Chieftain Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Each spacious accommodation at the BEST WESTERN Chieftain Inn comes complete with cozy beds, cable satellite television with HBO(R), a mini-refrigerator and free high-speed Internet access. Wake up each morning to a complimentary full hot breakfast, enjoy freshly baked cookies every day, go for a swim in the hotel's outdoor heated swimming pool or relax and unwind in the hotel hot tub. For those staying at this Wenatchee hotel on business, our 24-hour business center and meeting room, accommodating up to 45 guests, make for a more productive trip. Also our close proximity to area businesses and the Department of Fish and Wildlife, make corporate travel easier. A variety of attractions and area sights await guests just outside this Wenatchee hotel. Catch a live show at the famed Gorge Amphitheatre, enjoy a variety of water sports and outdoor adventure on Lake Chelan and on the Columbia River, or attend a conference or event at the Wenatchee Convention Center, located nearby. For more assistance planning your ideal vacation to the Wenatchee area, contact us today! We'll even help you plan around annual festivals, like Washington State Apple Blossom Festival and the Ridge to River - both local favorites! Our friendly and welcoming staff is here to make your stay memorable and enjoyable. Book a stay at the BEST WESTERN Chieftain Inn today for an unforgettable Wenatchee hotel experience. We look forward to seeing you soon. Enjoy your stay. The pool is currently closed for the winter season, however the hot tub will be open all year. ... more   less 
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Also Known As:
Best Western Chieftain Hotel Wenatchee
Best Western Wenatchee
Wenatchee Best Western

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