I booked a reservation on February 12, 2014. One night, a-joing rooms: 1-King bed, and one
2-Queen beds. Arriving on March 21st. I recieved the confirmantion via e-mail. I checked on the reservation approx. 2 weeks before our arrival and was told, "we have you booked, everything is ok on our end." My husband, our daughter and I were meeting our son, his wife and our 10 month old granddaughter for a family gathering. We were going to a neice's baby shower in Yakima on Saturday to meet with more family.
Expecting to have a wonderful evening with our family, we all arrived at the Oxford.
At check-in....they gave our room away, "that morning." WHAT???!!! Why we asked??
The gal at the desk tried all kinds of reasons and excuses as to why, but not one made any sense!! "However", she said..."we can upgrade your King room, or we can given you, rooms with a double and a queen that a-join, but we have no rooms left that you booked." Or we can do blah,blah, blah." She was very confrontational and agumentative with us. Not honest, not apologetic, no concern, or caring. Very blunt, with a take it or leave it attitude! Needless to say, we really had not choice but to stay there. We had a dog, the baby was tired of traveling, it was around 5:30-6 pm, we were hungry and wanting to have family time. The up grade....a sitting room with the king bed, big deal!!
So, reservations over a month ahead are not honored, someone checks in, in the morning can take our room. Go figure that one!! We booked for one night, we're quit sure the front desk staff booked to someone who was staying longer...you know $$ counts, not customer service!!
Mind you the rating below is not for the front desk staff
- Official Description (provided by the hotel):
- Exceptional has never been so affordable! Located on the banks of the beautiful Yakima River and footsteps from the Yakima Greenway Path, the Oxford Suites Yakima is just minutes away from the Yakima Valley Convention Center, Legends Casino, Yakima SunDome, Capitol Theatre and breathtaking wine country. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa & Fitness Center. ... more less
- Reservation Options:
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- Also Known As:
- Oxford Suites Yakima Hotel Yakima
- Oxford Hotel Yakima