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“Nice polite staff. Clean spacious room”

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Holiday Inn Express Yakima
Ranked #12 of 24 Hotels in Yakima
Enumclaw, Washington
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice polite staff. Clean spacious room”
Reviewed 2 February 2013

I have stayed here multiple times before and keep coming back when I am here.

The room was clean and staff was great. I was acknowledged as a IHG member the check in was quick. At some of the Holiday Inn Expresses I am upgraded because I am a platnum member. I don't know if this hotel dose not do that or not but either way, I will stand by this hotel and keep coming back because I know what to expect and have always had a constant clean room and nice staff.

The heating system works great and plenty of hot water for the shower. parking in the front can be a pain in the evening. But there is parking behind the building. Plenty of places to eat near by and things to do just a short drive away.

Room Tip: For you smokers, I observed the rooms on the back bottom floor had sliding glass doors out the back...
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmm1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
    41
    55
    27
    9
    7
See reviews for
31
25
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54
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Bellingham, Washington
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 October 2012

I just stayed at the Yakima Holiday Inn Express for two nights and found it to be clean and comfortable.
There's a Bobs Burger and Brew within walking distance and a Target store right next door. I would recommend this hotel.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csd2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 September 2012

Stayed here this weekend. The staff were very nice and helpful. Room was clean and comfortable. Nothing fancy, an affordable place to stay. Did not have any trouble finding it using google map navigation. Afternoon cookies are always a nice treat! Did not get a chance to use any of the amenities, but it appeared that the Breakfast had a pretty good crowd! Had wifi trouble in room, but none at all while sitting in the breakfast area. Overall a very good stay.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelleykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gig Harbor, Washington
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 September 2012

There are 2 holiday inns 2blocks apart and I went to the main hotel first when I had reservations at the express.
The desk clerk was rude and walk away mid conversation to attend another matter.
When I finally found the express after having to navigate one way streets and dark residential roads, by the way my new TomTom could not locate the street
it is on the desk clerk quickly checked me in.
I have a government rate and at 70.00 the hotel is still priced high for the area.
Got to my room at 11 pm, room had a very musty smell and the bedding smelled unwashed. The room appeared clean but the smells were strong like cheap cologne and old laundry and I'm not smell sensetive.
They have great water pressure in the showers but the tap water taste awful. Bring bottled water'
Ok overall but check your room well before you unpack

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cableman352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2012

This was a very nice motel in Yakima Washington. The staff were all great, and helpful, when needed. The breakfast was more than adequate. Good variety! The location was very convenient, with easy access from the freeway, but not so close that I could hear it. If I had anything negative to say, it would be that I'd prefer a pillow-top mattress, which most good motels have now, so the bed was a little on the hard side, but still not too bad. I'd definitely stay there again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Idahohal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellensburg, Washington
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 June 2012

Stayed here for a business trip and had a decent stay. Yakima - middle of the state and always sunny.

Arrival: our arrival was as expected - easy access off the highway - close to the conference center, grounds kept up nicely. Front desk staff were friendly and efficient. Check in was easy and quick.

Room: I have noticed that when I first enter a hotel room - it's like waiting for the dice to roll. Luckily we were in the company of the good spirits today. Our room was clean, ready, comfortable temperature and overall nice. Beds were comfortable, nice fridge and microwave. The bathroom made us wonder if there was a fan - but it must be ultra quiet and on with the light as we never heard but the bathroom never steamed up on us as if there was not a fan. I overall have NO complaints with the room.

Extras: nice pool/hot tub area -pool water was great temperature but we never made it down there after the first day when only my feet made it in.We used the patio to get some work done. Saw that the exercise room was popular but never checked it out. There is a business room in the lobby but we didn't need it so I can not respond on that. We never had an issue with the wifi - we were able to utilize every time we tried.

Breakfast: I love hotels that include breakfast. This was not a disappointment - decent selection - not huge but enough. Maintained throughout the morning and never ran out of supplies.

Staff: friendly - all through my stay all my encounters were great - gave directions to Starbucks on the way to the Arboretum where we would be spending our work time.

I smelled cookies in the afternoon and saw a basket on the counter - but I have no clue if there were actual cookies regularly in the afternoon or not - Check in staff never mentioned but the smell and the basket made me wonder.

Check out was quick and painless. Overall I was very comfortable and would return with my family and I had a choice of my hotels.

Room Tip: The hotel main level is actually level 2 on one end it is ground level and on the other end there is...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsCurlyboop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft Lewis, WA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 May 2012

I canceled my reservation and never made it to the HIE due to the horrible over the phone customer service. Miles, the receptionist, should attend training on how to conduct business over the phone. He failed to email my confirmation TWICE and nothing about his attitude sold me on staying at the HIE. I'm taking my business and my money to Ledgestone!

Stayed May 2012, travelled with family
Helpful?
1 Thank ArmyStrong98433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Yakima, responded to this review, 24 June 2012
Dear ArmyStrong98433,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you again for your feedback, and we hope to have an opportunity to serve you soon.


Sincerely,

Zelyn N.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Yakima

Property: Holiday Inn Express Yakima
Address: 1001 E Staff Sgt Pendleton Way, Yakima, WA 98901-2585
Phone Number:
Region: United States > Washington > Yakima
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Yakima
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Yakima 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Yakima Hotel!Ideally located near the heart of downtown Yakima, we are just one block from the Yakima Convention Center, with quick freeway access. The Holiday Inn Express Yakima is your 'Gateway to Wine Country', with numerous local wineries to choose from throughout our Valley.While staying at the Holiday Inn Express Yakima Hotel, you will enjoy our complimentary, expanded deluxe continental breakfast, featuring hot and cold food selections, such as omelets, biscuits and gravy, fresh fruits, cereals, and of course, our famous cinnamon rolls!This Yakima hotel will help maintain your exercise regime in our fitness center. Swim year round in our indoor pool or relax in our hot tub.Whether you are staying with us for business, pleasure, or both, you will find our free, wireless, high-speed Internet access convenient for any situation.Attractions near hotel: Yakima Convention Center, Yakima Valley Wineries, Yakima Sundome, Apple Tree Golf Course and the Seasons Performance Hall.The Holiday Inn Express Yakima. Stay Smart. ... more   less 
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Also Known As:
Holiday Inn Express Yakima Hotel Yakima
Holiday Inn Yakima
Yakima Holiday Inn Express

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