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“Enjoyed our stay”

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Best Western Plus Ahtanum Inn
Ranked #4 of 24 Hotels in Yakima
Certificate of Excellence
Spanaway, United States
2 reviews
“Enjoyed our stay”
Reviewed 2 June 2014

The air conditioner worked very well. The only downside was the breakfast, just not enough food we wanted to eat. Really didn't care for the eggs and sausage and had to hunt for hot water and tea bags.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michelle I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 3 June 2014
Dear Michelle,

Thank you for staying with us recently! We are very thankful to have hosted you as our valued guest.

Also, thanks for your comments here on the Trip Advisor website. We are glad that you enjoyed your guest room & the A/C, especially during this warm weather we have been enjoying!

Finally, thanks for your comments about the breakfast area, and we apologize about any inconvenience that you experienced. Our on-site hotel General Manager has been advised about your feedback & concerns, and we will address them with our breakfast attendants.

Once again, thank you for everything, Michelle! Kindly-DH-Director of Marketing
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360 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Montesano, Washington
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2014

Great customer service, hotel was fully booked, but staff made sure that I got the type of room that I wanted as soon as there was a cancellation. No hot tub but very warm pool, good choices for breakfast; waffles to make yourself, scrambled eggs, sausage, tortillas with toppings for breakfast burritos, breads, cereals, yogurt etc.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank TamiA99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 3 June 2014
Dear Tami,

Thank you for staying with us recently!

And thank you for your very kind comments here on the Trip Advisor website. We are delighted that you enjoyed our hotel property, and our staff. Thank you for sharing your kind comments with us.

We're also glad that you were able to get into the room that you wanted during your stay, even during a busy time. That can sure make traveling much more enjoyable, and we are glad that you enjoyed your room.

Finally, please know that we have worked very hard on our new breakfast area, and the foods that we offer there for the past couple of years. We are very proud of it, and very happy that you enjoyed it! Thanks for letting us know.

With our kindest regards, DH-Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, Nevada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 May 2014 via mobile

Best Western is close to the freeway, shopping, a truck stop and Outback. If you are looking for one of these in Union Gap and you need a place to shower, stay here. There are sporting activities every weekend so bus loads of children run up and down the hallways. If the children are absent, drunk adults are slamming doors. I stayed here three weeks and this was an every weekend occurrence. Even when I complained to the front desk nothing was done.
In all my days here not one of the numerous hotel staff said hello or good morning. You need to bother them if you want the key to the limited exercise room. They seem to not know what coffee, soap or toilet paper is if you have to ask for some because housekeeping won't refill the amenities in your room.
Breakfast is: make your own waffles, biscuits and gravy, bread, muffins tortillas or bagels, yogurt, dry cereal, scrambled eggs and sausage patties or links every day. Their juice machine hardly works and usually results in the juice spilling all over the floor, which makes the entire breakfast room floor completely sticky. The used breakfast plate area is usually full of plates, glasses, and silver wear from the day before.
The rooms are mostly clean, but because I felt like I was unwelcome by all the staff members I can not recommend this motel and I would definitely not stay here again.

Stayed May 2014
Helpful?
2 Thank Wiltingpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 28 May 2014
Dear Soundchic,

Thank you for staying with us recently, and we are extremely sorry & apologize that we apparently did not serve as a gracious, caring, & accommodating host during your valued stay. Please forgive us.

Thank you, however, for giving us this constructive feedback here on the Trip Advisor website so that we can address, improve, and respond to the feedback that you have given us.

Regarding noise in the hallway areas, please know that on busy weekends we employ a security guard to patrol our hallways & parking lot areas, asking any noisy guests to please quiet down and accommodate our 10:00pm “quiet time” curfew in our hotel for the benefit of all of our guests.

Regarding expressing your concerns to the front desk, we certainly also apologize that you did not feel that they addressed your concerns & took care of things. We have let our front desk manager & property general manager know about this, and they are personally visiting with all front desk staff about this issue. You definitely did the right thing by letting them know that you needed service with your bathroom, soap, coffee, etc., and should you ever not receive immediate assistance with these things in the future, please ask to speak directly with our onsite general manager.

We’ve worked very hard on our breakfast area & the various foods that we offer for the past several years. We hope that you enjoyed the large variety that we offer, and our vast options of selections of delicious things to eat.
Our juice machine is a nice new amenity, but it is brand new & still has a few “kinks” & things that we will get ironed out immediately. We are working on these issues right now. It currently does not have a proper drainage unit, and we are going to have the company that provided this machine fix this and/or exchange our juice machine for another better functioning unit. We certainly apologize about any inconvenience that it may have caused you. Please know that we are working diligently on perfecting it.

Finally, please know that we are speaking to our breakfast area attendants about continuing to pick up & wash any dirty plates, glasses, utensils, etc., in the breakfast area on regular 30-minute intervals. They will keep a close eye on this & keep things clean every day, and especially during busy sold out sporting event weekends.

Once again, thank you for being our guest recently, and we hope to have the privilege of welcoming you back to our hotel property again in the near future, or the next time that you are in our area.

With our kindest regards & respect-DH-Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Layton, Utah
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 May 2014

Got what we paid for-a good nights rest! Hotel staff was very polite and helpful at check-in. Hotel seemed very clean and our room was ready when we arrived. Very good full hot breakfast. Seemed a bit pricey for this area but we had a nice stay. I would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 20 May 2014
Hi Alan!

Thank you for staying with us recently, and also for your very kind words here on the Trip Advisor website. We sure appreciate them!

We're glad that you had a comfortable stay & enjoyed your room, our staff, and our breakfast. We have worked very hard on making that breakfast delicious, and we are delighted that you enjoyed it!

Once again, thanks for everything, Alan!
With kind regards, DH-Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yakima, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2014

Great value for price. Sometimes I wonder why the prices or so high in cities like Yakima. Makes no sense to me. I received the last room which was a suite in the hotel when I did my reservation. Great suite, but I would of set the bedroom part away from the hall way and placed the beds in separate parts.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 14 May 2014
Hi Pam!

Thank you very much for your kind words & rating for our hotel here on the Trip Advisor website! We are very grateful.

Thank you also for you suggestions about our suites, and we will certainly take them into consideration. We're also glad that you enjoyed your stay in one of our large & spacious suites. They really are wonderful rooms in our opinion!

Once again, thank you for your kindness, Pam. We were honored to host you & look forward to seeing you again soon.

With our kindest regards, DH-Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandpoint
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 May 2014

We stayed at this Best Western for a couple of days while in Yakima and the Valley to wine taste. The hotel is clean and the staff is very polite and very helpful. Upon leaving I asked why the televisions were not HD and the young man at the front desk got the manager. The manager told me that the owner was upgrading the hotel all the way around. HD TV's, among many other things they have planned. I asked about having more of a channel selection as well. The rooms need a bit more light as they are dark. The bathrooms, at least in our room was small. There is an Outback and also a Twigs in the back of the mall. You really have to go into Yakima for better restaurants, but it's not that far.

Room Tip: Ask for a room with an HD TV if you plan to spend any time in your room.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 12 May 2014
Cynthia,

We hope that you enjoyed your time in the beautiful Yakima Valley during your wine tasting adventure, and thanks for taking the time to give us your kind comments & feedback here on the Trip Advisor site!

In particular, thanks for your kind comments about our hotel, and certainly about our hotel staff members. Regarding your questions about the televisions, HD capabilities, channel lineup, guest room lighting, etc., you definitely did the right thing by asking our General Manager about this. We're glad that you inquired about these things, and were informed that these things are currently being updated & addressed here at our property.

Regarding the restaurants in the area, I wanted to let you know that there is also an Applebee's Restaurant, Famous Dave's BBQ, Sea Galley Restaurant, and several other great fast food establishments all within walking distance of our hotel. Perhaps you can try one of those restaurants the next time that you are in our area.

Once again, thank you for everything, Cynthia! We were honored to have you as our guest, and certainly hope to have the privilege of welcoming you back again sometime soon.

With our kindest regards, DH-Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blaine, WA, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

About $20 more than typical. Breakfast better than average. Room good. Noise from next room party was very apparent but was shut down at request at 10pm so no real problem overnight. The accompanying Outback restaurant was good and very convenient.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this review, 12 May 2014
Dear Geoffrey,

Thank you so much for staying with us recently!

Also, thank you for taking the time to give us your constructive feedback & kind rating here on the Trip Advisor site. We're grateful for your feedback, and also for the privilege of having been able to host you as our guest here at the hotel.

Regarding your comment about your room rate, please know that we evaluate & monitor our rates often, and that they are dependent upon the time of year, availability, occupancy, and even your room type. With this in mind, we never want to take advantage of our customers in any way. We truly feel that we offer a very fair rate that includes a full hot breakfast & many other fine property amenities that allow our customers many of the comforts of home.

With all of this in mind, if you would ever like to discuss your quoted room rate as you check into our hotel in the future, please be sure to ask to speak directly with our hotel manager or assistant manager to further discuss any other possible options that might be available. (Such as type of room, etc.).

Thank you also for your kind comments about our guestrooms, and we are delighted that you had a peaceful, restful & refreshing stay overall with us.

Finally, we're glad that you enjoyed the Outback Steakhouse Restaurant that is just outside our front door. They do indeed have delicious food, and are very conveniently located. Just so you know, there are also several other great restaurants within walking distance of our property including: Applebee's, Twigs, Sea Galley, Famous Dave's BBQ, Subway, and many other fast food establishments.

Once again, thank you for staying with us, Geoffrey!

With our kindest regards, DH-Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Ahtanum Inn

Property: Best Western Plus Ahtanum Inn
Address: 2408 Rudkin Road, Yakima, WA 98903-1610
Phone Number:
Region: United States > Washington > Yakima
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Yakima
#6 Business Hotel in Yakima
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Ahtanum Inn 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Yakima
Yakima Best Western

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