I booked this Holiday Inn months in advance using Priority Club points. I reserved an executive king that included a jetted tub in the room description. Much to my surprise we were given a standard king upon arrival. After returning to the front desk after seeing our room, the staff had no idea how to handle the situation. Their explanation was the executive rooms were already occupied. This should never happen. I did call the main office at IHG and at least they redeemed some of my points. However, it doesn't make up for the original error.
In fairness, we stayed at the Holiday Inn Express in Chehalis and the Candlewood Suites at the Portland airport on this trip and had great experiences at both places. I have reviews posted on both hotels. I don't want it to seem like I'm bashing the IHG brand. They have been a good chain for us over the years.
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