I really want to rate this hotel higher because I loved every single one of the employees that worked there. Check in and check out was a breeze. The lady that does breakfast was always cheerful and kept up on all the food well and really seemed to love her job. The housekeepers always returned my hellos and added little things like making a paper rose at the end of the toilet paper to let you know they wanted you to enjoy your stay. The floors and grounds were very well kept and it looked like several people were enjoying the outdoor pool each day even though I could never find the time in my stay. The hotel is located in a very congestive and busy area less than a mile from the interstate. It can be hard getting in and out of the hotel during certain times of the day. There are plenty of restaurants and convenience stores in that area though within walking distance. The IHOP is open 24 hours if you arrive late and need a midnight snack.
I have to be tough on the hotel though because usually Quality is supposed to be one of the higher tier brands of the Choice Hotel groups. I didn't bring up the room problems at the hotel because I was in the room so little and could easily cope, but hopefully they can hear from this and be able to take corrective actions. I am not sure if the air condition's thermostat in my room was malfunctioning or if the unit was just inadequate for the room. I stayed on the top floor of the hotel which would naturally be harder to cool because of hot air rising. Ended up I had to set the temperature between 60 and 64 just to keep the room feeling towards the mid 70's. The toilet's handle needed to be replaced. You really had to press down on the handle and keep it held down in order for the toilet to respond. The shower was the worst though. It was one of those oddball types where you have to pull down on the ring around the spigot for shower to activate. The water pressure in the shower was horrible. One of those cheap dime store squirt guns had more pressure. The tub had grip pads on the bottom but I think so many people had to stand close in that one little area around the shower head to get sprayed off that the grips were starting to wear and it was slippery.
I believe they did just upgrade the tv's. They are newer 36 or 42 inch flat screens. The channel selection was not too bad. One more pet peeve was the lights weren't wired together to be able turn off with a single wall light switch. You had to go around the room and turn off the lights individually. The work center was nice and it had a desk lamp with a plug in to provide more lighting if necessary. I can't complain about the hotel's wi-fi. It connected quickly with a good signal and I never had and disconnects or interruptions in service like I have had in other hotels. My room had a microwave and refrigerator. I did not try the microwave, but the refrigerator kept my soda cool even though it was a little noisy. One other pet peeve. This is technically a three story hotel. However there is not elevator that I found so be prepared to lug your luggage up or down the steps.
Overall I would stay there again. The staff really seemed to care about the making the guest's stay enjoyable. Hopefully the hotel management will start upgrading the facilities and make this hotel a star in the Choicehotels chain that it should be.
- Official Description (provided by the hotel):
- Hotel located right off I-77. All Rooms include Wireless and Hard wired internet and Easy Outlet with USB Chargers. ... more less
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- Also Known As:
- Quality Hotel Beckley
- Quality Inn Beckley
- Beckley Quality Inn