My fiance and I are not big "spa" people but it seemed like a good idea given that Berkeley Springs is a landmark in spa history. So we gave it a go.
The staff is friendly and attentive. After being greeted we were whisked away to the locker room to don robes and head out to the tub. The whirlpool is amazing and a great start to the experience. The water is almost too hot to stand in the beginning but it was perfect after a minute.
We both received facials and massages. She probably got more out of the facial but I can say the massage was amazing. The relaxation areas were pleasantly lit and the local spring water was a nice touch.
While between the whirlpool and facials I realized that my fiance and I would not be enjoying the massage together (we were in separate rooms) despite the fact that I thought I had booked it so. The manager dealt with the issue competently and quickly and I appreciated the effort despite the fact that the couples room remained unavailable. After fifteen years in the service industry I recognize quality when I see it.
My only complaint was that our afternoon appointment was a surprise gift to my fiance. The manager rang us up immediately while we were in the waiting room. Normally I wouldn't mind but it was a bit gauche as I was hoping to keep money out of the equation in front of her. Not really that big of a deal though.
All in all a relaxing and enjoyable experience.
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