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“Clean & Friendly”

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BEST WESTERN Berkeley Springs Inn
Johnstown, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean & Friendly”
5 of 5 bubbles Reviewed 30 October 2012

We stayed at this hotel in August 2012. The room (and bathroom) was very clean. The front desk and housekeeping staff were all very nice and welcoming. The front desk clerk always said hello when we came in the lobby. Also, the breakfast is pretty good, especially since they have a waffle maker! We will stay again when we travel through this area.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PittsburghPenguins87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 1 November 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

343 reviews from our community

Traveller rating
    116
    134
    61
    24
    8
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106
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18
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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  • Japanese first
  • Korean first
  • Any
English first
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 7 October 2012 via mobile

Stayed here over Labor Day weekend. Ground floor room, which is important because there is no elevator for upper floor. Rooms are spacious and clean. It was just me and my wife but we got a large room with two double beds. On the afternoon of our second day, there was a major thunderstorm with historic flooding. Since the hotel is on a hill, the flooding occurred below us, but we remained dry. We lost power at the hotel for many hours, but they gave us a discount for the second night.


Free breakfast is better than most. I especially like the waffles! However, there is only one waffle maker, so there is usually a wait if you don't get there early. Also, various cereals, muffins, eggs, sausage, bacon & juices. Limited seating in lobby area. Another feature I like is free coffee and water in lobby throughout the day.

We always stay here, usually two or three times per year. As others have mentioned, walls are paper thin, so noises carry. Bring earplugs!

Overall, a very good experience.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Killingtime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 9 October 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 September 2012

Walls are so thin! We had to change rooms once and asked for a quieter room but it was still so easy to hear everyone and everything. Room was clean and beds were comfortable. Staff was very nice. The air conditioner kicked off and on all night which was disruptive to sleep. Might have helped to muffle the noise if it had a constant fan option. Breakfast was pretty lame. Powdered eggs and fake sausage and very limited healthy choices. No fresh fruit. If you just need a place to stay the night, it suffices.

Room Tip: stay away from rooms close to the lobby as the walls are very thin
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flaimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 10 September 2012
Dear Guest,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. 2 items that are noteworthy: All of our Heat/Air Systems are thermostat controlled. Therefore, once the desired room temperature is met the unit turns off. Consequently, when the room temperature varies from the setting the unit will again turn on. There is also a constant fan option, which you requested, on all of our guest room units. The sausage currently offered for Breakfast is 100% pork sausage links. Again, thank you for providing feedback and we hope to see you again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 4 September 2012

This hotel was set back from the road and a little hard to find down a driveway and up a hill. The staff was very nice and the hotel was clean. However, the "cleaner smell" in the lobby was a little strong. The power went out, temporarily, due to severe thunder storms during our visit. Breakfast had eggs and sausage but was in a very tiny dining area. Overall, the hotel was in a very convenient location for our activities and the room was good.

Room Tip: Rooms that don't face the front and the pool may be quieter.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 10 September 2012
Dear Ralph,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 August 2012

Front desk was outstanding., Mary was great to work with and had all the local info we needed.

Carpeting is wearing thin, walls need additional soundproofing, there are products on the market
to address this and are installed quickly. Outdoor Pool was not heated as advertised.
Door had large gaps all around frame. But HOT breakfast was really appreciated and staff
was on the ball in keeping everything well stocked.

Room Tip: Family Suite is a GREAT VALUE, end of the building therefore only one room on the side of you will h...
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan1597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 27 August 2012
Dear Dan,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Holland, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 August 2012

This hotel was clean and comfortable. The full hot breakfast included cheese omelettes, scrambled eggs (on the weekend), two types of juice, sausage gravy and biscuits, and the usual breakfast items found at other hotels. The staff was friendly and helpful.
The only negative was the heated pool. It wasn't heated and it hadn't been cleaned or had the water treated in quite a while from the amount of things in the water on the bottom, in the scrimmer basket and floating on the top.

Room Tip: Rooms on the east side look over the parking lot and the pool. Rooms on the west side look toward th...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 16 August 2012
Dear Ruth,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineral, Virginia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 12 August 2012

The Best Western was just what we needed, a clean and comfortable room for an overnight stay. We visited family in the area and they could not put us up so we choose the Best Western and would do so again.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WindyCity020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review, 13 August 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Berkeley Springs Inn

Property: BEST WESTERN Berkeley Springs Inn
Address: 1776 Valley Road, Berkeley Springs, WV 25411
Phone Number:
Region: United States > West Virginia > Berkeley Springs
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Berkeley Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Berkeley Springs Inn 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
This charming Berkeley Springs, West Virginia hotel offers beautiful mountain views and a complimentary hot breakfast every morning. Experience true West Virginia hospitality and comfortable accommodations while staying at the BEST WESTERN Berkeley Springs Inn. Nestled in the pristine valley of the West Virginia panhandle, this Berkeley Spring hotel is situated just minutes from the country's oldest warm spring spas as well as local attractions such as the Berkeley Springs Museum and the Ice House. Berkeley Springs is also home to a variety of events year round including the famous Apple Butter Festival held every October. Enjoy beautiful mountains views, cable satellite television and high-speed Internet access in each of the well-appointed guest rooms. The BEST WESTERN Berkeley Springs Inn offers a complimentary hot breakfast every morning. Other hotel amenities include an outdoor heated swimming pool, business center, business services and meeting space to accommodate up to 100 people. Restaurant and lounge located next to hotel. Hotel guests will be close to a variety of outdoor recreational activities such as hiking, fishing and golf at the Cacapon State Park or various water activities at the Potomac River. Just a short drive from Berkeley Springs, guests can visit historic Civil War sites including Harper's Ferry and Gettysburg, PA. Other local attractions include Charles Town Racing, Sleepy Creek State Park and the Potomac Eagle Scenic Train Ride. Don’t forget to relax a little while you’re here though! With several Day Spas and Bath Houses located in Berkeley Springs, your ticket to relaxation is close by. Spa and Get Away Packages are available and can be reserved by calling our hotel direct. The friendly staff at the BEST WESTERN Berkeley Springs Inn is ready to ensure an enjoyable and memorable stay in Berkeley Springs, West Virginia. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Berkeley Springs
Berkeley Springs Best Western

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