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“Pricey for what you get”

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Best Western Berkeley Springs Inn
Williamsport, Pennsylvania
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pricey for what you get”
Reviewed 30 November 2012

For the money spent on the room, at this time of year and in this part of the state, I expected a bit more. The rooms were just average. Felt like more a highway motel. There were two beds in the room, which worked out great because the first bed had a dip in the middle, creating that late-night crash-into-each-other syndrome. While this might not be such a bad thing in every case, it's nice to have the option. The second bed, which we opted for the second night, was a bit better but very firm.
Other parts were a bit below average. Had to ask for more than the two towels they'd provided. Waffle maker at breakfast on the fritz (I had to gauge the amount of time since the timer wasn't working) and the coffee machine in the lobby poured out what looked like light tan water. I was told this was normal. Oh, and the heated pool they boast of having was closed for the season. Just sort of a "meh" stay.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 3 December 2012
Dear Steve,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. I apologize for any inconveniences experienced at our Hotel, and hope you would consider staying with us again. Most Outdoor Pools in the Tri State Area open Memorial Day Weekend and close Labor Day Weekend. That is fairly standard. Since our Pool is heated we tend to open earlier and close later as we did this year when we closed our pool the last week of October. Thank you again for providing us feedback and I hope to see you again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
(304) 258-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Mount Sinai, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2012

I stayed at this hotel in August. We were supposed to be there for 7 days, but checked out after only 2 nights. The hotel was ok, a little older looking then most. The room was very large as promised and clean. The cabinet doors were broken as were the dresser drawers. Someone had to come up within the first hour to fix the drawers. The pool didn't look too inviting. My family and I wouldn't even go swimming in it. The toilet kept on getting stuffed up, that by the day we were leaving we had to use another room. Even a plunger didn't work. The town itself was very small and everything closed up by 8.

Room Tip: If you are going with family, get the family suite. The extra room with 2 twin beds has a separate...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank binkyzaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 7 November 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. I apologize for the minor inconveniences experienced at our Hotel, and hope you would consider staying with us again. I would welcome any additional comments you could provide me as to the uninviting appearance of our pool area. We receive rave reviews about our Heated Pool and it concerns me to hear such comments. Thank you again for providing us feedback and I hope to see you again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
(304) 258-9400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnstown, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2012

We stayed at this hotel in August 2012. The room (and bathroom) was very clean. The front desk and housekeeping staff were all very nice and welcoming. The front desk clerk always said hello when we came in the lobby. Also, the breakfast is pretty good, especially since they have a waffle maker! We will stay again when we travel through this area.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PittsburghPenguins87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 1 November 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 October 2012 via mobile

Stayed here over Labor Day weekend. Ground floor room, which is important because there is no elevator for upper floor. Rooms are spacious and clean. It was just me and my wife but we got a large room with two double beds. On the afternoon of our second day, there was a major thunderstorm with historic flooding. Since the hotel is on a hill, the flooding occurred below us, but we remained dry. We lost power at the hotel for many hours, but they gave us a discount for the second night.


Free breakfast is better than most. I especially like the waffles! However, there is only one waffle maker, so there is usually a wait if you don't get there early. Also, various cereals, muffins, eggs, sausage, bacon & juices. Limited seating in lobby area. Another feature I like is free coffee and water in lobby throughout the day.

We always stay here, usually two or three times per year. As others have mentioned, walls are paper thin, so noises carry. Bring earplugs!

Overall, a very good experience.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Killingtime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 9 October 2012
Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2012

Walls are so thin! We had to change rooms once and asked for a quieter room but it was still so easy to hear everyone and everything. Room was clean and beds were comfortable. Staff was very nice. The air conditioner kicked off and on all night which was disruptive to sleep. Might have helped to muffle the noise if it had a constant fan option. Breakfast was pretty lame. Powdered eggs and fake sausage and very limited healthy choices. No fresh fruit. If you just need a place to stay the night, it suffices.

Room Tip: stay away from rooms close to the lobby as the walls are very thin
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flaimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 10 September 2012
Dear Guest,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. 2 items that are noteworthy: All of our Heat/Air Systems are thermostat controlled. Therefore, once the desired room temperature is met the unit turns off. Consequently, when the room temperature varies from the setting the unit will again turn on. There is also a constant fan option, which you requested, on all of our guest room units. The sausage currently offered for Breakfast is 100% pork sausage links. Again, thank you for providing feedback and we hope to see you again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 September 2012

This hotel was set back from the road and a little hard to find down a driveway and up a hill. The staff was very nice and the hotel was clean. However, the "cleaner smell" in the lobby was a little strong. The power went out, temporarily, due to severe thunder storms during our visit. Breakfast had eggs and sausage but was in a very tiny dining area. Overall, the hotel was in a very convenient location for our activities and the room was good.

Room Tip: Rooms that don't face the front and the pool may be quieter.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 10 September 2012
Dear Ralph,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 August 2012

Front desk was outstanding., Mary was great to work with and had all the local info we needed.

Carpeting is wearing thin, walls need additional soundproofing, there are products on the market
to address this and are installed quickly. Outdoor Pool was not heated as advertised.
Door had large gaps all around frame. But HOT breakfast was really appreciated and staff
was on the ball in keeping everything well stocked.

Room Tip: Family Suite is a GREAT VALUE, end of the building therefore only one room on the side of you will h...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan1597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this review, 27 August 2012
Dear Dan,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Berkeley Springs Inn

Property: Best Western Berkeley Springs Inn
Address: 1776 Valley Rd, Berkeley Springs, WV 25411-4804
Phone Number:
Region: United States > West Virginia > Berkeley Springs
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Berkeley Springs
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Berkeley Springs Inn 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
This charming Berkeley Springs, West Virginia hotel offers beautiful mountain views and a complimentary hot breakfast every morning. Experience true West Virginia hospitality and comfortable accommodations while staying at the BEST WESTERN Berkeley Springs Inn. Nestled in the pristine valley of the West Virginia panhandle, this Berkeley Spring hotel is situated just minutes from the country's oldest warm spring spas as well as local attractions such as the Berkeley Springs Museum and the Ice House. Berkeley Springs is also home to a variety of events year round including the famous Apple Butter Festival held every October. Enjoy beautiful mountains views, cable satellite television and high-speed Internet access in each of the well-appointed guest rooms. The BEST WESTERN Berkeley Springs Inn offers a complimentary hot breakfast every morning. Other hotel amenities include an outdoor heated swimming pool, business center, business services and meeting space to accommodate up to 100 people. Restaurant and lounge located next to hotel. Hotel guests will be close to a variety of outdoor recreational activities such as hiking, fishing and golf at the Cacapon State Park or various water activities at the Potomac River. Just a short drive from Berkeley Springs, guests can visit historic Civil War sites including Harper's Ferry and Gettysburg, PA. Other local attractions include Charles Town Racing, Sleepy Creek State Park and the Potomac Eagle Scenic Train Ride. Don’t forget to relax a little while you’re here though! With several Day Spas and Bath Houses located in Berkeley Springs, your ticket to relaxation is close by. Spa and Get Away Packages are available and can be reserved by calling our hotel direct. The friendly staff at the BEST WESTERN Berkeley Springs Inn is ready to ensure an enjoyable and memorable stay in Berkeley Springs, West Virginia. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Berkeley Springs
Berkeley Springs Best Western

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