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The Country Inn of Berkeley Springs
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Reviews (210)
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187 - 192 of 210 reviews
Reviewed 27 July 2014

I first stayed at the Country Inn in 1984. I have been back several times. I was last there the weekend of July 18th. It's getting a long in the tooth, and I did not care for the changes in the restaurant. However, it is still charming, and the town is so quaint. So I will continue to go back. But please, don't brew your coffee from the tap in the men's room, even if it is spring water from the spa.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank dominics630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt O, General Manager at The Country Inn of Berkeley Springs, responded to this reviewResponded 30 July 2014

Dear Dominic,

Thank you for providing feedback regarding your latest stay. Since opening The Country Inn of Berkeley Springs 8 months ago, we have accomplished quite a transformation at the property and will continue to upgrade the property to provide a sensational guest experience. I'm sorry that you did not see the improvements, but the vast majority of our guests have and are thrilled at what we have accomplished in just 8 short months. I see that you stayed in our West Inn which offers our standard double queen rooms. If you or any future guests are looking for more of an upgraded room, I would recommend choosing a room in the Historic Inn upon your next visit. Thank you again for your feedback as it is appreciated and we hope to see you again in the future.

Sincerely,

Matt Omps
General Manager
The Country Inn of Berkeley Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel is in the perfect location, beside the State Park. It is the perfect spot for a romantic getaway. The room was large & clean, but there needs to be some upgrades made to this property. The door jamb on the floor between the bathroom and the bedroom is obviously leftover from when there was carpeting. It sticks up about an inch, and I can't say how many times we both stubbed our toes, especially at night. The toilet hinges are coated to look like metal, and are all peeling, making that plastic feel like a thousand tiny needles stabbing you in the butt. At night, there is a LOT of light in the room, including a two inch gap under the door to the hallway, letting in all the hallway light. We had a king room, and the bed and pillows were VERY comfortable. Some hotel pillows are horrid, and these were not.
We did use the spa services, and would highly recommend the Romance Package.
We did not eat at the restaurant (though now we wish we had).
The Tavern on property was a wonderful place to relax at the end of the day, but it closes at 10 on a weekday.
The staff is fantastic and extremely friendly and helpful
The lobby does have a very musty odor.

Room Tip: We stayed in the main building and are very glad we were there, not the back building.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank PATravelingGal89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt O, General Manager at The Country Inn of Berkeley Springs, responded to this reviewResponded 30 July 2014

Dear Guest,

Thank you for your comments. We are glad you enjoyed your stay with us and are excited to hear the Romantic Getaway package suited you well. I do appreciate your feedback regarding some room items that may need attention and we will certainly view those items. Thank you again for providing your comments and we look forward to seeing you again in the future.

Sincerely,

Matt Omps
General Manager
The Country Inn of Berkeley Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Quaint hotel with a nice bar/restaurant within walking distance of the mineral springs, shopping, and restaurants. Hotel staff friendly and helpful; however, limited in numbers. Loved the living room. Definitely recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt O, General Manager at The Country Inn of Berkeley Springs, responded to this reviewResponded 16 July 2014

Dear Chris,

Thank you so much for your feedback from your recent stay. Your experience is one we strive to provide every guest, and we appreciate you taking the time to provide your comments. We hope you are able to visit again soon, and if there is anything we can assist with please just let us know.

Thank you,

Matt Omps
General Manager
The Country Inn of Berkeley Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

This hotel is NOT TO BE CONFUSED WITH THE "Country Inn & Suites" chain. It is well below the standards of that hotel chain. We hadn't planned to stay here, but a severe storm made it necessary for us to relocate here from our planned destination.

The good:

-It was dry shelter with electricity and running water.

- Breakfast was not included, but the in-house restaurant was very good. The portions were generous and service was good. This was the best feature of this hotel.

The not-so-good:

- Carpet was not vacuumed well
- Old TV
- Bathroom door does not clear the toilet (have to force it past)
- Weak wifi signal

The bad:

- The door lock consisted of the type you normally find on a bathroom door. Just the push in button with no dead bolt or chain. They use a metal key and not an electronic one (where the code could be changed for security after each guest departs). They have a couple of separate buildings. Perhaps it's better in one of the others, but this one lacks basic, modern security.

- The Lobby had a strong, old, musty smell.

- You could not get into your building after 10pm.

Stayed: July 2014, travelled with friends
1  Thank RetiredinPA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt O, General Manager at The Country Inn of Berkeley Springs, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for providing feedback regarding your stay with us. We appreciate your comments and will use them to better all guest experiences at our Hotel. Thank you for your clarification as we do not want to be confused with the Country Inn and Suites Chain. We are a Historic Inn in a Historic Spa Town. All of our rooms have their own unique charm, our staff is friendly, and room cleanliness is a top priority. Our doors in our West Inn are as you described with a self locking feature, and then an additional lock button for added security. We also have night security which walks the property, and lock the entrances to the building at night. Thank you again for your feedback.

Sincerely,

Matt Omps
General Manager
The Country Inn of Berkeley Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We stayed here last night after spending a lovely day and evening in Berkeley Springs. Desk clerks are really helpful. We had a decent drink at the tavern and mingled with fellow guests at the hotel in the charming library room with a baby grand piano. Rooms are nice in the main building with a comfortable bed and a large bathroom. We did not eat breakfast there but the hotel has a lovely garden area with tables for food purchased at the hotel. The hotel is adjacent to the state park with the famous springs and there is a swimming pool located there for 3 dollars.

Room Tip: Request a room in the main building.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank bhopko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt O, General Manager at The Country Inn of Berkeley Springs, responded to this reviewResponded 15 July 2014

Dear Guest,

Thank you for your wonderful comments regarding our property and staff. We strive to provide a great experience for all our guests and are excited we were able to provide that during your visit. Thank you again for your feedback and we hope you are able to visit us again in the future.

Thank you,

Matt Omps
General Manager
The Country Inn of Berkeley Springs.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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