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“RESERVED A ROOM AND NOT AVAILABLE WHEN CHECKED IN” 3 of 5 bubbles
Review of The Inn at Charles Town

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The Inn at Charles Town
Ranked #2 of 6 Hotels in Charles Town
Certificate of Excellence
Baltimore, Maryland
1 review
“RESERVED A ROOM AND NOT AVAILABLE WHEN CHECKED IN”
3 of 5 bubbles Reviewed 9 May 2010

Reserved a smoking queen, given confirmation and was told I reserved a non-smoking room. Never had this problem with the hotel, but made me feel like I was crazy. Very unpleasant stay. Told very few smoking rooms...unfortunately looks like someone else was more important.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank andi8535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 reviews from our community

Traveller rating
    111
    79
    41
    7
    8
See reviews for
37
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 April 2010

Recently stayed at the Inn. Everything was "comped" our first trip and we had a great time. Not wild about the shuttle, but it wasn't THAT bad. The room was super clean, spacious and the TV was really nice. The casino is not the best, pretty dated. Definitely not Vegas or even Atlantic City quality, but much closer to home... The breakfast was good but very crowded...but it was free, so what can you expect? My husband enjoyed the hotel bar and our overall service was great. The room was nice and dark at night and surprisingly very quiet. The view of the track was AWESOME!!!
Would definitely go back!!!

  • Stayed March 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pittgirl86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 February 2010

Great hotel with very nice, spacious rooms. Staff is friendly and efficient. The beds and linens are very comfortable. The bathroom was large, and the shower had excellent flow. The lobby is well appointed with comfortable furniture and a large flat screen TV. They serve a complete breakfast every morning; coffee, juice, eggs, sausage, home fries, pastries, cereal, yogurt, etc... We did not go to the casino, but there is a shuttle leaving every 10 minutes to take you over, and you can see the track and casino from the hotel. We enjoyed our stay and highly recommend this hotel to anyone who wants to stay in Charles Town.

  • Stayed February 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank breeserfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodbridge
1 review
4 of 5 bubbles Reviewed 23 September 2009

Staying at the Inn was the most enjoyable place to stay. The people was nice and the rooms were very spacious and the most important (CLEAN, CLEAN, CLEAN) Definitely will stay over again and would recommend others to stay here. Will return when back in the area.

Sept. 19, 2009

  • Stayed September 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank livelife2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattaponi, VA
1 review
4 of 5 bubbles Reviewed 23 September 2009

The hotel was beautiful and clean, however, upon registering for our room, nothing was mentioned about how to get to the shuttle/casino or the hours of the breakfast schedule.
More should be done to help customers with the additional "perks" offered.

  • Stayed September 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RudysMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 13 September 2009

I planned to stay at the Inn at Charles Town as a gift to my husband. We have traveled to CharlesTown many times but never stayed at the Inn. I reserved the Exective Suite which was described as 2 rooms with 2 balconies. I carefully read all the information including the presence of any smoking policies and i found nothing. When we arrived, the attendant at the desk acted as if she could care less about us. We checked in only to find out that the suites do not allow any smoking even with the balconies. My husband smokes so this was not satisfactory. When i mentioned to the attendant that is said nothing about no smoking on the website, she snotily said "well it doesn't say you can smoke, does it?". She was most unpleasant and did nothing to try to accomodate us until I asked her to help me locate somewhere else to stay. She was SO rude! We ended up not even staying there since there "was no room in the Inn" and we went down the road to a Quality Inn where they were most pleasant and accomodating and $300 cheaper!!

  • Stayed September 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mystictraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garnet Valley, Pa
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 11 September 2009

We stayed for 3 nights in July. The room was great, overlooking the racetrack. We enjoyed our stay there so much, that we are going back next week for 2 nights. THe hotel and it's employees are the friendliest. We recommended it to some friends, who are going in October.

  • Stayed July 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Charles Town

Property: The Inn at Charles Town
Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Region: United States > West Virginia > Charles Town
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Charles Town
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 
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Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town

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