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“First class staff”

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Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Washington DC, District of Columbia
Level 5 Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“First class staff”
Reviewed 15 October 2013

From before we even arrived, I felt like the staff wanted to really take care of my wife and I. From the clerk who arranged to have flowers waiting for my wife's birthday, to the waiter who gave me a quiet table and a cold beer when I really needed both, to the clerk who arranged a shuttle from the train station (and to the station, and then from the station to the airport - hint, don't take Amtrak to/from Charleston), to the super friendly shuttle driver, I felt like the staff really cared about us. Beyond the staff, it's a really nice hotel, with a great atrium lobby with small water falls and stream. Room was very nice, though a bit dark. Gym was nice, and fairly large. Pool and hot tub were nice, though packed with kids weekend we were there, and hot tub looked well-used. Awesome breakfast, wtih made-to-order omlet bar. I didn't attend the manager's happy hour, but saw many fellow guests lined up at bar for complimentary drinks. Overall, a great place to stay, especially because of the great staff.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ADK28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 19 October 2013
Thank you for taking the time to share your comments. All comments are helpful so we may continue to improve upon our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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986 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kentucky
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2013

We have stayed at this hotel several times as we travel to/from the east coast, we have never been unhappy with our experience. Rooms are always clean and comfortable. The rooms are spacious, the bar has great food, and the staff are always thoughtful and helpful. The only down side is the parking garage is not connected to the hotel but that is not a deal breaker since we like this hotel so much.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank KentuckyLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 5 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 October 2013 via mobile

Rough start - hot water remote

Since this was my first visit to Charleston, WV (and WV) I wanted to stay at a well known hotel. This hotel is located directly across the street from the mall, which is a very nice one, several restaurants and one block from a small pharmacy. It offers a free shuttle ride from the airport! The staff were friendly and responsive. Other pluses include the hot buffet breakfast and evening reception, free wifi for Hilton Honors members and the suite area.

My stay got off to a bumpy start with the hot water not working and the TV remote needing replacing. Each time I called about the issues staff were quick to respond and fix them.

A few room quirks worth mentioning, the mattress in my room was unusually low to the ground. There was only a half glass door on the shower (no tub). Electrical outlets are not easy to locate. I had to rearrange furniture to access plugs.

Beware that they automatically charge you a $12.95 self parking fee. Even though the front dest staff asked me upon check-in if I had parked a car and I said no, the fee was still on my bill. Their practice of doing this is irritating and an inconvenience to the guest and they should stop doing it.

I would stay here again if I visited Charleston, WV again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveToGo37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, WV, United States
1 review
Reviewed 26 September 2013

Hotel was very nice and had all the amenities you would expect. Complimentary shuttle to & from airport as well as to & from my business meeting location. Great location right next to the downtown mall and restaurants.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 19 October 2013
Thank you for sharing your experience. We will share with the staff and management team so that we can continue to improve upon our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana, USA
Level 5 Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 September 2013 via mobile

I stayed at the Embassy Suites Hotel in Charleston while on business in August 2013. Overall, it was a good experience. The hotel shuttle picked me up at the airport, was timely and very convenient. I also used the hotel
shuttle to go to my business meeting. However, the location of the hotel in town was so convenient that I could have walked. I advised the front desk
that I came from the airport and did not have a car, so I did not have to deal with any charge for parking or other parking issues. The room was clean and the
furniture typical of an Embassy Suites Hotel. By chance, I
happened to stay at the Embassy Suites Hotel in Atlanta the following night, and the rooms looked the same. The only thing
negative that I could really mention, which applies both to the Embassy Suites Hotel in Charleston as well as the one I stayed at in Atlanta, is that they seem to have a slight problem with their key cards. They do not always work on the first or even the second try, so you have to keep trying and eventually the
door opens. The "suite" layout of the rooms, with a wet bar, microwave, fridge, and extra room, would be very good for a
lengthy stay.

  • Stayed August 2013
    • Value
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    • Service
Helpful?
Thank oceanmeetsthesky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterey, VA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

Nice location in downtown Charleston. I was there for a conference, and was pleasantly surprised. The hotel was better than I expected with complimentary manager's reception upon arrival, to the excellent complimentary breakfast and everything in between.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kirk B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponte Vedra Beach, Fl, United States
2 reviews
Reviewed 18 September 2013

Aways love staying with the Embassy Group. Have stayed at many. Top accommadations & ammenities with friedly and professional service for reasonable rate for what you get. Suites are better, complimentary brkfst great, eve reception great. Most A1 with the Charleston Embassy. Great location, stayed here before. Little Hskp prob this time, but everything else great. Parking not so convenient, but ok

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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