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Embassy Suites by Hilton Charleston
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Reviews (1,104)
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All reviewsevening receptionfree drinksmade to order breakfastacross the streetmanagers receptionparking garagecorner roomliving roomomeletper dayexcellent staycomplimentary breakfastbusiness centerbusiness tripshuttle servicevery nice hotelfitness center
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Reviewed 5 February 2014

I have to say that I was a little disappointed in the Embassy Suites in Charleston, WV. I thought the room and bathroom could have been a little cleaner. There was only one roll of toilet paper and they didn't replace the toiletries that I used the first day. I was also extremely disappointed in the fact that there was no free internet service in the room.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 February 2014

We thank you for shareing your comments. We will discuss your concerns with the management team. If you ever have an issue with the condition of the room please let us know so that we may address the situation right away.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

We stay at the Embassy Suites in Charleston on a regular basis. The location is nice, right across the street from the down center Mall. A lot of restaurants nearby. Over time it seems they have cheapen up on the breakfast and the Manager's reception, which we skipped this year. If you need to be in downtown Charleston, it's a good choice. But.. beware of the Shower in the bathroom. No curtain, no door, but a half sheet of clear glass. Because of that you have to stand in the shower to turn on the water, giving you a nice shot of ice water. You cannot close it off, so you have a nice flow of cold air coming into the shower. And my pet peeve of having to pay $9.95 a day for Internet. Overall, not a bad experience, but beware of the issues!

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Johnny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 February 2014

Thank you for taking the time to share your comments. We will be sure to review your concerns with each department manger. All comments help us improve upon our services. We look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

Very nice, clean hotel. Service was excellent. I would suggest that they povide free Wi-Fi. I would guess that this hotel is used mostly for business. The location was very good. Close to dining and shopping. The complimentary breakfast was delicious. They also offer a management reception in the evening which is nice.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 1 February 2014

Thank you for taking the time to share your comments. We look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 28 January 2014

Our wedding was held in Charleston, WV that afternoon. We selected the Embassy because we met one another 3 years ago in the lobby during a state-wide high school sport event. This hotel will always be our destination for future anniversaries... Thanks for the pleasant memories in our life!

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 1 February 2014

Thank you for sharing your comments. We look forward to your return for years to come.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2014

Truly an excellent hotel for this city. I've stayed in a number of places in Charleston, WV, for work and this is by far the very best. Some Embassy Suites can be a little tatty, but this one was lovely.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 1 February 2014

Thank you for taking the time to share your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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