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“Clean, efficient, excellent location”

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Embassy Suites by Hilton Charleston
Ranked #3 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 March 2014

A bit pricey, but that had to do with the full bookings. Clean, efficient, friendly hotel. Convenient parking, though valet would have been appreciated. Large suite rooms with functional, if not high end quality, furnishings.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Thomas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for your comments, we look forward to your return.

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715 - 721 of 1,033 reviews

Reviewed 2 March 2014

Corporate traveler so I know the Hilton brand. As with most Embassy's the breakfast and nightly reception are appreciated and generally very good. This one no different. Housekeeping was a little off, some days good some days not so good. They seem to have forgotten how to use the vacuum cleaner at this location most days that I was there which was a little over 2 weeks. I think that if I had to pay an additional $12 a day to park that would have gotten old however since I'm a diamond member they waived the fee which I had to remind them off at checkout after the bill was printed. Oh and since I was there during the initial chemical spill I believe that bottled water should have been supplied until all counties were back on line? Just a suggestion. I rate this Embassy average.

  • Stayed: January 2014, travelled on business
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Thank USAlooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for your comments, we will share with the team.

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Reviewed 24 February 2014

This is your typical Enbassy Suites experience: large atrium, large suites, manager's reception and breakfast. Has a pool and a workout room. Friendly service. No complaints. Good location where you can walk to shopping and restaurants. There is also a mall right across the street. There is some free parking in a small lot in front of the hotel, other parking is in the pay garage next door. Free parking for Hilton Diamond members (which is the first hotel I have ever seen offer that, thanks!).

  • Stayed: February 2014, travelled with family
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Thank Rather_Nomadic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for taking the time to share your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Upon arrival the hotel was clean and the evening reception had begun. We enjoyed ourselves. I did however think that bottled water in the room should be free since the chemical spill had happened and the water was still suspect.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Whitney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for your comments, we will share your thoughts with the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Hotel was clean, bright and had nice breakfast. Internet connectivity was good and was able to work from the hotel. Only issue was room was over deodorized. However, staff promptly moved me to another room.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Maureen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 21 February 2014

Thank you for sharing your comments. We look forward to your return.

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Reviewed 18 February 2014

I have stayed at this location on several occasions for business because it has a central location. However, the staff is terrible and the ventilation in the rooms really needs to be upgrades. The complimentary breakfast is the worst I have ever experienced.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dwayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 21 February 2014

Thank you for your comments. We appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

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Reviewed 18 February 2014

Only problem I had was the one bed in the room was in pretty bad shape and the pillows were deplorable, however it's hard to find a good pillow anywhere anymore. Overall it was a good stay and we enjoyed the conference there.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 21 February 2014

Thank you for sharing your comments. We will discuss your concerns with the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range: £84 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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