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“Quantity NOT Quality”

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Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 31 March 2014

They are really good at getting you in the door with a free hot breakfast and top floor suites for members, but it is the little fees that make you wish you would have stayed elsewhere.
$12.00 for parking across the street. $15.00 for WiFi and there is a limit to the number of devices allowed. No extra blankets for the fold out couch. And I found candy every where in the room. And not from our visit. Plates were never picked up outside our room from ordering room service overnight. Ants everywhere on the top floor in March, yuck! I feel taken!

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  • Stayed: March 2014, travelled with family
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1  Thank Lovette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 2 April 2014

Thank you for your review. We sincerely apologize for all of the inconveniences you encountered during your time with us. We've addressed our team in regards to your review and the necessary actions will be taken. Again, we apologize and we hope to have another chance to serve you in the future.

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708 - 714 of 1,032 reviews

Reviewed 31 March 2014

My wife and I had our grandsons for the weekend and went to Charleston to see WVU play Baylor baseball. The boys enjoyed the game and to top it off we came back that evening and they got to swim late. They also got up early went to breakfast and had a great time there. The WVU baseball players were eating when we were and they got to talk to them. The breakfast was enjoyed by all of us. There was no wait time and the food was beyond expectations. The boys then got to swim again before the noon checkout time.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mike0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 2 April 2014

Thank you for taking the time to share your comments. We will be sure to share them with the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

I stay very often and the service, food and location are wonderful. Never stay anywhere else and I have the option to stay anywhere I want. Just make sure if you are a tax free business to fill out proper paper work EVERY time.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jodonna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 18 March 2014

Thank you for your comments, we look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

First of all this is a well managed, very clean facility. It is located 2 blocks from the Marriott, where our meeting was held...very convenient, as well as across from an enclosed shopping mall with several chain type restaurants. Parking at $12 a day was reasonable....unfortunately they do not offer valet service, or bell services as far as I could tell. Room was very clean as well as the restaurant. Service at breakfast and evening reception was friendly and efficient...evening snacks were fairly generous...unfortunately they are removed 10 minutes prior to the the 7:30 closing and the person who provided table cleanup was abrupt to being rude....but bartenders were VERY polite and helpful. Checkin was efficient, however you cannot checkin on line at this facility yet. Upon checkin I was told that my upgrade request was honored, but the desk person had no idea exactly what it represented. It turns out I had requested a "premium suite" upgrade when I reserved about 5 months before...turns out this puts you on a floor that has a vending machine for snacks/soft drinks and a bowl of fruit and a Keurig coffee maker...you are given a code number that enables you to vend 1 snack a day for each guest. We never used the Keurig as we simply went downstairs for our coffee....and Keurig has become the standard for most hotel chains at this time (Omni brings fresh hot coffee with a piece of fruit to your room each morning comp). The beverage vending machine simply didn't work and the self serve fruit bowel was empty most of the 2 days that we stayed. We did enjoy a candy bar each day. I think this floor may have come with free WIFI...however you get this with a gold honors level anywhere. The upcharge for this room I believe was $30 per day....for a candy bar each day. So my recommendation is do not do the premium suite upgrade, bring your own candy bar and enjoy an excellent, clean, convenient hotel with an outstanding staff and impressive manager's reception. Be aware that like all Embassy Suites this property is popular with "groups"....the first night was the NRA group (great people) the second night was a martial arts group (very large group, primarily teenagers, relatively well behaved...but LOTS of them). I have stayed here maybe 10 times and it is always my first choice for downtown Charleston.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 2thGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 18 March 2014

Thank you for taking the time to share your comments, we will be sure to share with the team.

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Reviewed 6 March 2014

I stayed in Charleston for work and decided to book at the Embassy because it was close to the conference center. The room was clean and the bathroom was nice. I would have normally missed the bathtub but with the water situation I wasn't lounging in the tub. The bed was comfortable and I slept very well. I thought it was a lovely property.

  • Stayed: February 2014, travelled on business
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Thank Southerncharming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for your comments. We look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

This hotel is great. The suite are spacious, everything is always clean, there is a microwave and refrigerator in the rooms, and there is complimentary breakfast. The food at the restaurant isn't superb, but there are plenty of restaurants located at the mall right across the street. My only complaint is that there isn't complimentary wireless.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Ashley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for taking the time to share your comments. I will share your thoughts with the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

A bit pricey, but that had to do with the full bookings. Clean, efficient, friendly hotel. Convenient parking, though valet would have been appreciated. Large suite rooms with functional, if not high end quality, furnishings.

  • Stayed: February 2014, travelled on business
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Thomas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this reviewResponded 8 March 2014

Thank you for your comments, we look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range: £84 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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