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“One night at Embassey Suites”

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Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
GreenLeadersBronze level
WV, United States
1 review
“One night at Embassey Suites”
Reviewed 17 June 2014

Lobby is tranquil with green plants and water decor. Breakfast was great...plenty of food and variety of choices. Suite was very nice. The only negative is when in the front area (TV/sitting area) of the suite, one can hear the noise/voices from outside and below in the open eating area. There is a 2 1/2 level mall with a food court across the street from the hotel with major stores i.e. Macy's, Penneys, Talbots, FYE, Hallmark, etc. I have stayed here several times.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 21 June 2014
Thank you for taking the time to share your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

912 reviews from our community

Traveller rating
    408
    260
    131
    75
    38
See reviews for
270
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38
403
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Charleston, WV, United States
1 review
Reviewed 16 June 2014

The stay at this hotel was very nice. Clean room, comfortable space, nice pool and fitness center, FANTASTIC breakfast. I was exasperated by the fact that they charge a daily rate for internet access from the room - even the hard-wired port, I was told, was about a $10 per day charge. Unbelievable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 21 June 2014
Thank you for taking the time to share your comments. We will share your thoughts with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wheeling, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Staff very helpful, very convenient, enjoyed the complimentary breakfast and manager reception. My room was excellent and this is just a great place for a woman traveling alone to feel safe. I stay here every time I travel and find it a great place.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 13 June 2014
Thank you for taking the time to share your comments. We are glad you enjoyed everything and look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beckley, United States
1 review
Reviewed 9 June 2014

I visit this hotel many times throughout the year. I am always welcomed and assisted if there are any issues. The breakfast and evening reception are highly recommended. I have always had a good experience here. I plan to return to this hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Emily E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 13 June 2014
Thank you for taking the time to share your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lumberport, United States
1 review
Reviewed 2 June 2014

I loved every luxurious moment I was able to spend in this hotel. I wish my stay could have been longer. I did not have time to visit the pool or the fitness center, but I know from past experience that they are very nice. I will stay here every time I am in Charleston.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 7 June 2014
Thank you for sharing your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 May 2014

Embassy suites have large rooms, very possibly the best free breakfast offered at a mid-priced hotel chain, this property is no different. The rooms are comfortable, but the decor is slightly dated. The check-in desk has been reconfigured, again, the kiosk check-in is gone. This property has some quirks especially around arrival and parking. The property is bounded on all sides by one way streets, you need to navigate around the block after check-in to get to the parking garage ($12/night) and you need your room key to get into the parking lot. There is no walk bridge between the parking lot and the hotel so you end up walking in the street or across the curb to get back to the hotel. There is a charge for wi-fi, which isn't warranted at this property, it isn't that good. There were no luggage carts available during our check-in and a request to the bell-boy received a response of "they are scattered on various floors", he did not offer to retrieve one or offer to help carry our luggage.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tazmwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 30 May 2014
Thank you for taking the time to share your comments. We will be sure to share your experience with the team and find ways to improve upon our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pineville
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

This place is awesome! The rooms are beyond perfect, the beds are comfortable and the breakfast is great! Very nice place to stay so convenient and close to everything you need .Pool and hot tub always a plus after a long day!

Room Tip: Rooms are clean and huge!
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faithwalker76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 30 May 2014
Thank you for taking the time to share your comments we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

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