We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Has some issues, but I like this place a lot”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Charleston
Ranked #4 of 23 Hotels in Charleston
GreenLeadersBronze level
Twinsburg, Ohio
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Has some issues, but I like this place a lot”
Reviewed 11 August 2014

I really like this place and feel like it has gotten a bad rap. This was a stay on the way home from a business/vacation trip.

Everyone at the hotel is very accommodating and pleasant. (The maintenance man who had to bring up a working hair dryer wasn't exactly pleasant, but...) We had a personal cake that we wanted to eat, and the hotel gave us plates and forks. The breakfast was a little bit above the average Embassy Suites experience. The public areas looked great. The furniture was in good shape, which was different from the majority of the properties we stay at. The room was, for the most part, clean.

Some of the big problems people have with this property is the parking situation and room decor. I thought the room decor fit the area and the hotel. If you have a problem with it, you likely have a problem with West Virginia in general. The parking situation is not that bad. In a situation in which parking is limited, you should expect to have to pay for your parking. If you don't get the front lot, the extra parking is right around the corner.

We had the following problems that should be addressed:
1. Bathroom tile grout - Tile floors are hard to keep clean because the grout between the tiles is a dirt magnet. Dirt sticks to the grout and stays within the tiles. If this is not cleaned by something rough, it will just stay there and rub off on everyone who steps on it, causing black feet. I think this can be a problem with tile floors in all hotels, but I think this needs to be addressed.
2. Pay-for bottled water in the room - We were willing to pay for the extra bottled water in the room. However, we noticed that the bottled water in our room had been opened already and filled back up with tap water. (In other words, a previous guest had stolen the bottled water.) The hotel was wonderful to pick up the cost for the water, but I think the housekeeping staff needs to be more cognizant of this, especially in view of the issues the Charleston, WV area has had in the recent year with tap water.
3. Window was not lockable - I wanted to take a picture of the Charleston skyline, but opened and closed the window without locking the window. Not good.
4. The walk-in shower - I think they need to come up with a different solution. It is very nice, but water goes all over the place. You shouldn't have to be so concerned with where the water is going to go when you are taking a shower.
5. Loose hook in the bathroom - there was a loose hook in the bathroom that I hung my towel on and just basically fell off the fixture.

Otherwise, great place. We will stay again if we need to.

Room Tip: go up and on the south, east, or west sides of the building ... not the north
See more room tips
Green Features: I think they do a fine job and what every other hotel does.
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for taking the time to share your comments. We will share your thoughts with the team. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

912 reviews from our community

Traveller rating
    408
    260
    131
    75
    38
See reviews for
270
123
38
403
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

We had a excellent time in this hotel and would definitely be back ..... GREAT EXPERIENCE, our conference was held between the Embassy Suites and the Marriott, we heard from our members that were in the Marriott and they wished that they had stayed at the Embassy Suites...Your entire staff was the best I have seen in a while.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Phil Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for sharing your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jrd791
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

This is a great hotel, excellent front desk service, complimentary evening snacks and drinks -this makes up for having to go out afte of touring the historic town. Food is good and plentiful.
Rooms are spacious and comfortable with all amenities.
Sports and Spa centre with swimming pool clean and easily accessible.
We did not have to pay for parking or internet as you can use the lobby for
free internet.

overall an excellent experience with the open foyer and waterfall gardens
you can see from all floors and open glass lifts.

will definitely recommend it - close to all highways and airport.

Room Tip: Not near the lift or laundry room
See more room tips
Green Features: Fully Eco friendly -lights turn on when u arrive, recycling of garbage
  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaswant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for taking the time to share your comments. We will be sure to share with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 August 2014

We found this to be a clean, well-run hotel that was conveniently located within walking distance of downtown Charleston attractions. The breakfast and the evening cocktail reception (which I highly recommend) were excellent, and there was plenty of seating even though the hotel was busy. The room was spacious and modern, with a comfortable and clean bathroom. The bedding was good quality and allowed for a good night's sleep. The self-parking in an adjacent garage was OK, although it is apparently not attached and does require one to walk outside before entering the hotel. This would be my go-to choice if I were to stay in Charleston again.

  • Stayed July 2014, travelled as a couple
    • Cleanliness
    • Service
Helpful?
Thank rcvan1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for sharing your thoughts. We will be sure to share with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellsburg, United States
1 review
Reviewed 4 August 2014

Recently spent 2 nights at this hotel for an annual conference at Civic Center where I was a presenter. Hotel is very clean, great amenities, comfortable bed and great rooms, very good complimentary breakfast and managers special! Only concerns were cost of overnight parking is expensive and having to pay for internet as a HH member was disappointing.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for taking the time to share your comments. We hope you will return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

We enjoyed the pool, fitness center, free snacks/drinks in the evening, and the extensive breakfast options. Also, the provided soaps and lotions were great. Both the beds and pull-out sofa bed were comfortable and clean.

Cons: Light fixture in the room was really dusty; room service missed a couple items; parking spaces in the front lot are really tight and it's $12 to park in the garage; no free wifi; no baggage carts were available even though it wasn't busy.

Overall, we enjoyed our stay, and the staff was very friendly.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Elle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 2 August 2014
Thank you for sharing your comments, we will share them with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 31 July 2014

This Embassy Suites is exactly like all the others, and I suppose that's why I pick them. I know what I'm going to get. It's a good solid stay when traveling for work, and sometimes for pleasure. The food isn't going to win a James Beard award, but it's included when other hotels charge the same rate without it. So, why not!?!? This hotel is in a good central location, although downtown Charleston does not have all that much to see or do. Anyway, it's a good choice if you find yourself in town.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank GayTravelGuyDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 2 August 2014
Thank you for taking the time to share your comments. We will be sure to share your thoughts with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charleston hotels
0.3 mi away
Four Points by Sheraton Charleston
5.2 mi away
Hampton Inn Charleston - Southridge
0.5 mi away
Hampton Inn Charleston - Downtown
Show Prices
Show Prices
Show Prices
0.2 mi away
Charleston Marriott Town Center
3.1 mi away
Holiday Inn & Suites Charleston West
0.4 mi away
Courtyard Charleston
Courtyard Charleston
#8 of 23 in Charleston
113 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Charleston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Hilton Hotels Direct, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing