We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Embassy Suites-Charleston, WV”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Embassy Suites by Hilton Charleston
Ranked #3 of 23 Hotels in Charleston
GreenLeadersBronze level
Roanoke, Va
Level Contributor
164 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Embassy Suites-Charleston, WV”
5 of 5 bubbles Reviewed 18 August 2014

Convenient access from either I-77 or I-64. Very clean hotel with all amenities that one could want. Restaurant in hotel offers lunch & dinner at reasonable prices. Managers' reception in the evening was pleasant with snacks offered. Fully cooked breakfast in the morning is an added plus.

Room Tip: Park in front if space available
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 28 August 2014
Thank you for taking the time to share your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

916 reviews from our community

Traveller rating
    410
    261
    131
    76
    38
See reviews for
271
123
38
406
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
San Diego, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

Friendly, clean, best location of any hotel anywhere to local shopping and restaurants. Shuttle service to airport and back excellent and as needed. Anthony shuttle driver and Constance at front desk were exceptional.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 28 August 2014
Thanks you for sharing your thoughts, we will pass along your comments to the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rockville, MD
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 18 August 2014

The breakfast and reception hour is great as well as the hotel. The staff are helpful and friendly. They make the trip and stay enjoyable. Being picked and taken to the hotel from the airport was a very nice touch.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank bluming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 28 August 2014
Thank you for sharing your comments. We will share them with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 15 August 2014

The Embassy Suites in Charleston provides quality lodging with all of the free amenities that you can expect from a hotel. They have cooked to order breakfast, a nice evening reception, free internet access and quiet rooms. The staff a courteous, friendly and treat you like family.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank BondJamesBond0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 28 August 2014
Thank you for taking the time to share your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twinsburg, Ohio
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I really like this place and feel like it has gotten a bad rap. This was a stay on the way home from a business/vacation trip.

Everyone at the hotel is very accommodating and pleasant. (The maintenance man who had to bring up a working hair dryer wasn't exactly pleasant, but...) We had a personal cake that we wanted to eat, and the hotel gave us plates and forks. The breakfast was a little bit above the average Embassy Suites experience. The public areas looked great. The furniture was in good shape, which was different from the majority of the properties we stay at. The room was, for the most part, clean.

Some of the big problems people have with this property is the parking situation and room decor. I thought the room decor fit the area and the hotel. If you have a problem with it, you likely have a problem with West Virginia in general. The parking situation is not that bad. In a situation in which parking is limited, you should expect to have to pay for your parking. If you don't get the front lot, the extra parking is right around the corner.

We had the following problems that should be addressed:
1. Bathroom tile grout - Tile floors are hard to keep clean because the grout between the tiles is a dirt magnet. Dirt sticks to the grout and stays within the tiles. If this is not cleaned by something rough, it will just stay there and rub off on everyone who steps on it, causing black feet. I think this can be a problem with tile floors in all hotels, but I think this needs to be addressed.
2. Pay-for bottled water in the room - We were willing to pay for the extra bottled water in the room. However, we noticed that the bottled water in our room had been opened already and filled back up with tap water. (In other words, a previous guest had stolen the bottled water.) The hotel was wonderful to pick up the cost for the water, but I think the housekeeping staff needs to be more cognizant of this, especially in view of the issues the Charleston, WV area has had in the recent year with tap water.
3. Window was not lockable - I wanted to take a picture of the Charleston skyline, but opened and closed the window without locking the window. Not good.
4. The walk-in shower - I think they need to come up with a different solution. It is very nice, but water goes all over the place. You shouldn't have to be so concerned with where the water is going to go when you are taking a shower.
5. Loose hook in the bathroom - there was a loose hook in the bathroom that I hung my towel on and just basically fell off the fixture.

Otherwise, great place. We will stay again if we need to.

Room Tip: go up and on the south, east, or west sides of the building ... not the north
See more room tips
Green Features: I think they do a fine job and what every other hotel does.
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for taking the time to share your comments. We will share your thoughts with the team. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

We had a excellent time in this hotel and would definitely be back ..... GREAT EXPERIENCE, our conference was held between the Embassy Suites and the Marriott, we heard from our members that were in the Marriott and they wished that they had stayed at the Embassy Suites...Your entire staff was the best I have seen in a while.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Phil Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for sharing your comments. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jrd791
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

This is a great hotel, excellent front desk service, complimentary evening snacks and drinks -this makes up for having to go out afte of touring the historic town. Food is good and plentiful.
Rooms are spacious and comfortable with all amenities.
Sports and Spa centre with swimming pool clean and easily accessible.
We did not have to pay for parking or internet as you can use the lobby for
free internet.

overall an excellent experience with the open foyer and waterfall gardens
you can see from all floors and open glass lifts.

will definitely recommend it - close to all highways and airport.

Room Tip: Not near the lift or laundry room
See more room tips
Green Features: Fully Eco friendly -lights turn on when u arrive, recycling of garbage
  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaswant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review, 12 August 2014
Thank you for taking the time to share your comments. We will be sure to share with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charleston hotels
0.3 mi away
Four Points by Sheraton Charleston
5.2 mi away
Hampton Inn Charleston - Southridge
0.5 mi away
Hampton Inn Charleston - Downtown
Show Prices
Show Prices
Show Prices
0.2 mi away
Charleston Marriott Town Center
3.1 mi away
Holiday Inn & Suites Charleston West
0.4 mi away
Courtyard Charleston
Courtyard Charleston
#9 of 23 in Charleston
4.5 of 5 bubbles 113 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Charleston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Charleston

Property: Embassy Suites by Hilton Charleston
Address: 300 Court St, Charleston, WV 25301-1607
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hilton Hotels Direct, Hotels.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing