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Holiday Inn Express Charleston - Civic Center
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Reviews (375)
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137
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All reviewscivic centercinnamon rollsfront deskpancake machineroom was cleanacross the streetbreakfast staffcookiesbreakfast was excellentwould stay here againdowntown arealong drivenext morningroad trippleasant staygreat roomchecking in
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302 - 307 of 375 reviews
Reviewed 12 November 2013

The rooms were nice furnished and had a nice size refrigerator and a microwave oven. There were two problems with the hotel and one was the cleanliness of the room. I found hair on my bed sheets and there was more in the bathtub. The staff was friendly with the exception of a female at the front desk. The location is great for downtown and there are restaurants and shopping within walking distance.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
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Thank desktopnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston - Civic Center, responded to this reviewResponded 28 November 2013

Dear desktopnyc,

Thank you for taking the time to write us a review regarding your recent stay. It is really nice to know that you liked our location. However, I certainly apologize for the inconveniences you experienced over the cleanliness of the room and over the unsatisfactory service you received from the desk staff. Rest assured that these issues will be looked into.We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

10/28/20013 - I checked in at the hotel and went to my room. I always pull the sheets back and check the mattresses before I sit down. I looked at the mattress and you could tell they were old with stains that had been washed at some point in time. The matress was old. I could have switched rooms but I decided to leave and visit another Holiday Inn where I know the beds are newer.

  • Stayed: October 2013, travelled on business
    • Location
    • Rooms
    • Cleanliness
1  Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this reviewResponded 4 November 2013

Dear Donna B,

Thank you for the recent review of our hotel. I am so sorry that the mattress in your room failed to meet your expectations. Our mattresses are actually quite new, but stains on a mattress are not acceptable. It is also standard procedure to utilize fitted mattress pads that completely cover the mattresses. If this was not the case with your particular room I only wish that you would have notified our management team and we would have gladly corrected the issue or moved you to more suitable quarters. Please accept my sincere apology for the inconvenience, and we hope to see you again on a future trip to Charleston.

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Reviewed 24 October 2013

Most Holiday Inn's are "nice" but it is the people that make the difference! If you are in the Charleston WV area, make this your stop and ask for "Cassie" at the front desk. She will assist you and make sure your stay is GREAT. Thank you Cassie for going above and beyond what most front desk people will do! Gary B

  • Stayed: October 2013, travelled on business
    • Service
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

I’m not sick often; but when I am, I either want to be at home or in your hotel. I was scheduled to stay with you from October 6th through October 9th. I started having major problems with vertigo when I awoke on Monday morning (the 7th) but still got up and went to work. Randy helped me get to the van and into it. He also alerted someone to help me so that I could get into my building and to my office. Of course I shouldn’t have even tried to go to work; my supervisor had to take me back to the hotel at noon. When I got there Cassie and Nyla were amazing. By this time I was also having problems with my stomach and thought that food might help. Cassie went to the kitchen and got me a bowl of cheerios and milk and made arrangements for my daughter to have a key for my room. Then she contacted Nyla, who helped me get to my room, got my cereal ready to eat and set the tissues beside me. I had a doctor’s appointment that afternoon and had to have my husband come down and spend the night to help me get back to the doctor the next day. And, when I couldn’t get ready early the next morning and breakfast was already over, Jean went into the kitchen and got each of us a bowl of cheerios and milk. I also want to mention Russell, Joey and Becky who were also very helpful. Overall, you have a great staff and I sincerely appreciate all their assistance on a daily basis. However, when I’m so sick and they go the extra mile, they become my angels/heros. Please relay my sincere appreciation to them.

  • Stayed: October 2013, travelled on business
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2  Thank Dianna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

Stayed one night driving from Louisville to Gettysburg....very clean, excellent room, great free breakfast....quick on/off the freeway, free Internet. Staff very friendly when we checked in about 8pm...gave us water and snacks fir being club members.

  • Stayed: October 2013, travelled as a couple
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2  Thank hillslife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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