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Holiday Inn Express Charleston - Civic Center
Ranked #11 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 March 2014

First of all the staff is amazing. We were there during a bad snow storm and staff was super helpful on what roads to take when freeway was closed. Breakfast was very good. Housekeeping leaves alot to be desired. Room needed dusted and bathroom looked like it needed to be cleaned a little better. Heater is room was either good or hot, no warm..

Room Tip: Be ready to have one of your best sleeps
  • Stayed: March 2014, travelled as a couple
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Thank tiggsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (355)
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265 - 271 of 355 reviews

Reviewed 28 February 2014

I was here for a conference that focused on Southern Travel and Hospitality and I must day that the HI Express held up its end of the deal! Room was clean, lots of varying degrees of firmness to the pillows, breakfast was great (even the smell of bacon at 4:45 in the morning as it cooked ;) ) Front desk was very friendly and helpful. Bottled water was plentiful and the cookies were appreciated. I really liked the open, ground level parking lot as opposed to valet or garage parking. I think it is the most convenient to the Civic Center and walking to the mall and restaurants was easy. I would stay here again

Room Tip: I had ground level and loved the convenience.
  • Stayed: February 2014, travelled on business
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Thank HorryTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

I was here for a conference with my wife. I must say the staff was very friendly but to have an elevator out during a time when there were people from all over the South for a conference was more than just an inconvenience.Having to wait for several minutes and then wait again was a bit much. Our room had not been dusted, and during our three day stay, the room was not refreshed one of those days, so no fresh towels and the trash cans was not empted for a period of three days. With the water problem on the minds of everyone, there should have been water in the room, instead, we had to ask for it at the front desk. Yes, there were cookies, but other motels do the same without the elevator as a problem.

  • Stayed: February 2014, travelled on business
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Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this reviewResponded 28 February 2014

Dear Ron B,

Thank you for your recent review. We appreciate the kind comments about our staff as well. While we had hoped that our elevator work would be complete before your stay, some things are simply beyond our contral. I am happy to report evrything will be complete on March 3rd. I have addressed the housekeeping concerns you mentioned with our leadership team and can assure you that necessary action has been taken. We're pleased that you chose our hotel for your lodging needs while attending the Travel South conference and we hope that you will consider us again should your travels bring you back to Charleston!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

We stayed for a convention. Room 215
Across the street from the Civic Center & in walking distance of the mall/restaurants.

Pros:Friendly staff, Breakfast, Conference room, good water pressure, work out room
Cons: Uncomfortable bed, lighting in room, Elevator time

  • Stayed: February 2014, travelled with friends
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Thank Klynn47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

We stopped here on our way home from vacation for one weekend night. Clean room and everything worked. The reception and breakfast staff were all extremely freindly and helpful. The manager obviously pays attention to customer interaction. Our room did not have a microwave or fridge, and that would have been helpful. Plenty of parking and easy off/on to I-64. Don't know if traffic would be a problem during the week, because it is right downtown.

  • Stayed: February 2014, travelled as a couple
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Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

I was in Charleston for business and stayed two nights. It was a great place with excellent, friendly, and accommodating staff. They were at the end of their renovation, replacing elevators, which wasn't a problem at all, and as a courtesy to those staying, they had fresh baked cookies "to make up for the inconvenience." The room was very clean and spacious with everything one would need. Breakfast had great choices, whether one wanted eggs and bacon, fruit and yogurt, cereal, bagels, pastries, etc. Coffee was fresh and available 24/7. The fitness center is larger than I have seen in other hotels, was clean, and a pleasure to use. It is located about a block and a half from a large mall, making it easy to pick up dinner. The staff went out of their way to make it a very good stay. I highly recommend the hotel, so don't believe any negative reviews. As a side note, I was there during the "water frenzy" and the staff made bottled water available free of charge to those who felt more comfortable having it for drinking and to make their morning in-room coffee. Many thanks to the staff for the stay.

Room Tip: I don't have a specific tip. I asked for a king room, which was on the 5th floor, and while it f...
  • Stayed: February 2014, travelled on business
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Thank Sue8881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

People are so nice. Breakfast is ok for free. Place has an odd odor but staff so helpful and nice it's not a big deal. I'll stay here again esp for the price. Also it's near a lot for crw wv. The views are not great in that area.

Stayed: February 2014, travelled on business
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Dr, Charleston, WV 25301-2527
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
Price Range: £76 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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