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“Okay stay, not up to normal Marriott Standards”

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Charleston Marriott Town Center
Ranked #8 of 23 Hotels in Charleston
Certificate of Excellence
Newburgh, Indiana
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Okay stay, not up to normal Marriott Standards”
Reviewed 30 June 2014

The hotel is in a very nice location, and easy access to the interstate. However, I felt like the hotel lacked some...especially for the cost. I didn't feel like the room was worth it, considering I have stayed at the J.W. Marriott in D.C. for not much more than that on a weekend. The carpet throughout seemed really dated, but was clean. The room we stayed in appeared to be renovated on the inside, and was very nice. However, it looked like the bathroom wasn't really touched. The sink looked new, but the tub appeared to be older, and the light/outlet covers were all of a faded white color. They didn't really seem to be up to the Marriott standard I have come to expect. I understand the parking as being downtown, you need the garage. The front desk staff was nice, but not amazing that left a memorable impression that I have received at other Marriott locations. Overall, I am okay with the stay, but would probably only stay at this specific location again if it was a necessity.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MrJeremyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 7 July 2014
Thank you for taking the time to provide the hotel with your feed back. Although we were not able to meet all your expectations by providing amazing service it is our goal to provide that type of service. Your comments let us know that we need to continue to work on the area of providing brilliant service. Thank you again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Savannah, Georgia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 June 2014

We stayed here overnight on our way to Michigan. It's located directly across from the mall and it is less than 5 blocks from the middle of downtown. The front desk staff were very friendly, the rooms were newly remodeled and clean, and the beds were comfortable. What impressed me the most was that one of the housekeeping staff checked up on us before her shift ended to make sure everything was ok. Most employees in any business are usually in a hurry to get off of work.

However, there was one thing that irked me. Even though we found a good deal on Priceline through its mystery hotel offers, the Marriott's normal rate is between $250-$350 per night, which I think is excessive for its star rating....and it IS Charleston, WV. I've stayed at 5-star Kempinski hotels in Europe for the same price. So, I would recommend looking for deals on travel sites if you're looking to stay here.

Green Features: Overall, I think its good to practice this. On the flip side, it also means weak water pressure..which we had.
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Bmwbikerbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 17 June 2014
Thank you for the positive comments in regards to our staff and the hotel product. Going the extra mile is what we teach and expect from all our associates so I is very encouraging to hear that in this case a housekeeper did exactly that by checking on you. Thank you again and we look forward to serving you again in the future.
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Cincinnati, Ohio
Level Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 June 2014 via mobile

Stayed here with Hot Rod Power Tour venue. Well organized getting huge number of people checked in and directed to their destination in town. Rooms clean but showing some degree of wear. Only downside street side room can be noisy and bar across window made it difficult to get ventilation into room. My main complaint is the outrageous charge for internet access. Don't like paying to park either but to pay for internet is just not right. Sorry but have noticed by asking at the desk that the corporate line is to charge the customer for internet.

Stayed June 2014, travelled as a couple
Helpful?
Thank wildflower514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 13 June 2014
Thank you for taking the time to give us your feedback in regards to your stay at the Charleston Marriott Town Center. Your positive responses will be directed to those who made your stay brilliant. The full service brand Marriotts are still required to charge for internet but other Marriott brands such as Courtyard, Fairfield Inn, Residence Inn and others do provide free internt and most also have free parking. Thank you again and we hope you choose us again for your next stay..
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Annapolis, Maryland
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 June 2014

This hotel very well maintains the excellent quality of a Marriott hotel. Staff are helpful and courteous, and show an interest your satisfaction. The hotel room is very nicely appointed and clean. They offered an excellent price on the rooms due to the conference. The Gauley Room restaurant offers excellent food, and is a bit pricey ($4 for a cup of tea or coffee). The Brick Salt Bar & Kitchen is a great alternative for a continental breakfast at a reasonable price. The conference facility is well maintained and comfortable. Lunch was served to us at the conference, and staff were efficient and professional. Food was better than most conference foods. The break foods were always ready on time. Offer shuttle service to/from the Yeager Airport, and to locations upon request.

Room Tip: large mall directly across the street with Macy's and Sears as the anchors. There's not muc...
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Green Features: they provide a recycle bin in your room, and offer the option to not change the bedsheets and towels on a daily basis.
  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank katwim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 6 June 2014
Thank you so much for your positvie comments. It is our pleasure having you as a guest and it is always great to get feed back in regards to great customer service. Thank you again
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MAYSVILLE, KENTUCKY
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 June 2014

We have stayed in fancier properties but none that were friendlier ! The hotel is going thru a remodel and there was construction ongoing but it did not interfere with our visit. The front desk staff was super and answered all our questions accurately. The location is right across from the mall, next to the convention center and within walking distance of a large cinema as well as many restaurants. We used the transport van available at the hotel and Keith gave us good advice about the area as well as pick up and delivery right to our destination. Don't skip the breakfast buffet - it is full course cooked to order complete with fruit, pastries and grits !

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank CAPARONIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 3 June 2014
Thank you for taking the time to give us this oustanding feedback in regards to your stay. It is very important that all areas of the hotel meet and exceed your expectation and based on your omments we were able to do that for you during your stay. Thank you again.
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Atlanta, Georgia
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 June 2014

This hotel is in the downtown area across from the mall. It has a bar and eatery downstairs. The rooms are smaller and older but clean. The eatery and bar serve great food and drinks. I would stay here just for the food. The location is quite nice and within walking distance to many eateries. The staff were great.

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
Thank Benjamin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 2 June 2014
Thank you for your very positive comments in regards to the food and the great service. We are very dedicated to service excellence to all our guests and when we receive comments that support our efforts for great service we know that we are going in the right direction. Food quality is a high priority for the hotel and your comments in regards to excellent food will be given to the Chef to share with the entire kitchen staff. Thank you again and we look forward to your next stay with us.
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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2014

The hotel is in a prime location as it is connected to the mall and within a short walking distance to many restaurants and bars. As my experience with other Marriotts, it was very clean and comfortable. The minor downside is it is a bit pricey for West Virginia standards. I would happily stay again.

  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Backpackerboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this review, 2 June 2014
Thank you for taking the time to provide us feed back in regards to your stay. We appreciate all the positive things you commented about and we look forward to having you as our guest again in the future. Thank you again.
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Additional Information about Charleston Marriott Town Center

Property: Charleston Marriott Town Center
Address: 200 Lee St E, Charleston, WV 25301-1508
Region: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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