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“Great downtown hotel, near everything”

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Charleston Marriott Town Center
Ranked #9 of 23 Hotels in Charleston
Reviewed 15 July 2014

You won't do much better in Charleston than the Marriott, which is convenient to most downtown attractions. Across the street is the CharlesTown Mall, diagonally across is the convention center, and Capital Street, the main drag, is four blocks away. The staff is very friendly and easy to please. The rooms are large, very clean, and certainly what one would require. The rates are competitive. During a storm, when the airport was closed, this hotel acted immediately--sent a van out to the airport to get me, and put me up for the night. They did this without charging me an exorbitant rate. I like the way this place is run.

  • Stayed: July 2014, travelled on business
    • Value
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Thank JohnRegoPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephanie c, Manager at Charleston Marriott Town Center, responded to this reviewResponded 29 July 2014

Thank you for taking the time to provide us with the positive feedback regarding our hotel and your experience. Although it's never fun to have plans changed due to inclement weather, we are happy to have hosted you for the night and we hope to see you again in the future.

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284 - 290 of 555 reviews

Reviewed 14 July 2014

week for business. Check in smooth and man at desk was courteous, went out of his way to get a room with fridge. Room clean, small but comfy, small bathroom but fine, nice towels. Restaurant/bar staff kind, friendly, polite. I needed hot water for tea and the woman doing the coffee was sweet. nice places in the lobby to sit, lemonade and cookies. Pool clean but needs repair, nice after a full day, towels generous. Parking easy. If I was not on a paid conference I would resent the extra fee for parking and wifi and expensive am coffee. There should be a self serve coffee in am. Beds nice, pillow top was an added cover, duvet comfy, nice pillows. A great hotel for a conference.

Room Tip: Look for a room with a fridge already in it.
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
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1  Thank Bohrski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephanie c, Manager at Charleston Marriott Town Center, responded to this reviewResponded 29 July 2014

Thank you so much for sharing positive feedback regarding your recent stay with us during your conference. Providing exceptional service is an important philosophy for Marriott and we are pleased to know that we exceeded your expectations. Again thank you for staying with us, we hope to see you back soon.

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Reviewed 11 July 2014

Stayed in a king room on the 16th floor.

Things I liked:

Friendly staff check in.
Clean, comfortable, modern room.
Nice amenities.
Great location, right across the street from mall.

Things that could be improved upon:

Having real balconies. . .such a shame the doors only open enough for 'ventilation.'

Would have loved to have given 5 stars, but the poor attitude of the staff member who checked us out on July 6th caused the rating to drop a notch.

I would stay here again if the price was right.

Stayed: July 2014, travelled with friends
1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephanie c, Manager at Charleston Marriott Town Center, responded to this reviewResponded 29 July 2014

We appreicate your positive feedback regarding our hotel sleeping rooms, amentities and the great service that you recieved upon check in. It is clear that we still have some opportunities for improvement in some areas and we will share your feedback to address those shortcomings. Thank you again for staying with us.

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Reviewed 6 July 2014

My family and my in-laws booked two rooms at this hotel for an overnight stay on our way back to Ohio from the Outer Banks. Thanks to hurricane Arthur, our stay in OBX was cut unexpectedly short. We called the Marriott and they immediately rearranged our reservations and were thankfully understanding about the situation. Upon our arrival, we were weary and not in the best of moods, but Rachel at the front desk was patient, kind and figured out a way to accommodate a few special requests. Outstanding customer service! Our rooms were clean and spacious and the beds were very comfortable. We will definitely recommend this hotel will be staying here again!

  • Stayed: July 2014, travelled with family
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Thank Carrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this reviewResponded 7 July 2014

Thank you for choosing us as your place to stay. It was truly our pleasure to serve you and provide you with the perfect stay. We look forward to your return.

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Reviewed 5 July 2014 via mobile

Staff was nice, but the hotel is not at the standard of most Marriott's. The hotel is a bit dated and the parking deck is as well.

Everything was clean, bedding was comfortable, staff is nice, but it feels as if the decor is about ten years old even though it seems to have been recently renovated.

With all this said the room only cost $100 which is very reasonable. I would stay again if I was passing through or on business.

Stayed: July 2014
Thank VETJET1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this reviewResponded 7 July 2014

Thank you for such positive comments in regards to service and cleanliness. These are two very important areas to all customers. Although we need to continue to improve your response tells us were moving in the right direction. Thank you again.

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Reviewed 30 June 2014

3rd time in Charleston, 1st time at this Marriott location....totally unexpected yet impressed with the service at this hotel! I was in town for 3nights/4days and I thoroughly enjoyed staying here. Great location - across the street from Charleston's main mall; loved parking in the garage next to the hotel; daily breakfast was delicious; room service was great, especially David (a little talkative but very nice); daily clean-up by Jackie was perfect - saw her a few times in the hall, very nice demeanor; and from the updated amenities, lake/bridge view to the awesome King sized bed....a must-stay in the future!

  • Stayed: June 2014, travelled solo
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Thank barbekirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this reviewResponded 7 July 2014

Thank you for providing us with such great feed back. We truly appreciate your business and look forward to your next visit. Thank you again.

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Reviewed 30 June 2014

The hotel is in a very nice location, and easy access to the interstate. However, I felt like the hotel lacked some...especially for the cost. I didn't feel like the room was worth it, considering I have stayed at the J.W. Marriott in D.C. for not much more than that on a weekend. The carpet throughout seemed really dated, but was clean. The room we stayed in appeared to be renovated on the inside, and was very nice. However, it looked like the bathroom wasn't really touched. The sink looked new, but the tub appeared to be older, and the light/outlet covers were all of a faded white color. They didn't really seem to be up to the Marriott standard I have come to expect. I understand the parking as being downtown, you need the garage. The front desk staff was nice, but not amazing that left a memorable impression that I have received at other Marriott locations. Overall, I am okay with the stay, but would probably only stay at this specific location again if it was a necessity.

  • Stayed: June 2014, travelled with family
    • Value
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Thank MrJeremyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
steve L, General Manager at Charleston Marriott Town Center, responded to this reviewResponded 7 July 2014

Thank you for taking the time to provide the hotel with your feed back. Although we were not able to meet all your expectations by providing amazing service it is our goal to provide that type of service. Your comments let us know that we need to continue to work on the area of providing brilliant service. Thank you again.

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Additional Information about Charleston Marriott Town Center

Address: 200 Lee St E, Charleston, WV 25301-1508
Region: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Price Range: £82 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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