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“What a waste!” 2 of 5 bubbles
Review of Charleston Marriott Town Center

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Charleston Marriott Town Center
Ranked #8 of 23 Hotels in Charleston
Certificate of Excellence
West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“What a waste!”
2 of 5 bubbles Reviewed 18 February 2009

I booked a room taking advantage of the Valentine's Day weekend special. It was a joke. The room was noisy, the service at the restaurant was horrible and the room was not that nice for a Marriott property. We walked down to the Embassy Suites next door and it was a much more pleasant atmosphere, at least in the atrium and bar. I don't know what the rooms look like at Embassy, but they can't be any worse than the Marriott and I will never take advantage of a special in Charleston again. We drove several hours to be let down.

  • Stayed February 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank AVG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 reviews from our community

Traveller rating
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    106
    35
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Any
English first
Tallahassee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 January 2009

We got a decent price-- $95 a night, and wanted an indoor pool for our toddler, a must in 30 degree weather. The pool, unfortunately, was dirty, with hair and unidentified bits floating in cloudy water. The room was ok and appeared clean. Avoid the restaurant. Food was bad even compared to the average in Charleston (notorious for its lack of decent restaurant options). If you are expecting Marriott-level quality, forget it. Next time we will try the Embassy and hope we have better luck.

  • Stayed January 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Geo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley Springs, West Virginia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 4 January 2009

I am an experienced world traveler and have seen very nice, mediocre and pretty bad hotels. I love Marriott branded hotels typically and feel the overall quality of them is higher than most other chains.

The Charleston Marriott Town Center unfortunately doesn't QUITE live up to the standard Marriott has set. I have stayed at this hotel many times over the years since it opened in the mid 80s. Don't get me wrong, it is a nice hotel and is clean and updated in most ways, but unfortunately lacks in several others.

Internet access of any type is always charged for at the full-service hotels Marriott has including JW Marriott, Renaissance and Ritz-Carlton. If you want free internet, you have to choose one of the "by Marriott" brands like Residence Inn, Courtyard and Fairfield. I still wish Marriott full-service hotels had complimentary internet and that it was wireless in guest rooms.

Another challenge at this hotel is that since it is in downtown, you have to pay $9/day for parking. I'd rather the parking be free of course but my real complaint about it is that it's a garage and then an elevator ride to the first floor and then a walk over into the hotel lobby and then up to your room. It's simply not convenient and depending on the weather can be annoying.

The last thing about this hotel is that other Marriotts that aren't brand new have been renovated and have the new luxury feel of Marriott. This one has it a little in the lobby but not really anywhere else. The rooms have been partially redone and while they're nice enough, they're not at the level of others.

While the carpet looks good and the chair/ottoman, there's peeling paint in the bathroom over the shower, quite a few of the TV channels were unwatchable due to lines or "digital-sweep", drawers in the dresser/TV combo didn't work properly, the blinder curtains didn't completely close, etc. It's too many little things not up to par that leave a feeling of the hotel needing attention in general.

The most ANNOYING thing about staying there is that in the winter when the heat is on, you CANNOT adjust the temperature cooler. There's actually a laminated notice above the thermostat explaining they have a two pipe system and if you want your room cooler, you need to open your sliding door! Remember, you're in a downtown location ... so if you want quiet, it's hard to do when you're cooling your room down with the door open.

All in all, its a nice hotel but needs quite a bit of TLC to make it truly accommodating. Staying there isn't convenient. It seems you're constantly accommodating for the hotel. It is one of the nicest hotels in Charleston WV but I think the newer Embassy Suites down the street is probably a better option regardless of whether you're going for business or pleasure. Or, the Residence Inn is another good option with free parking, free internet, etc.

  • Liked — rooms were pretty clean
  • Disliked — overall quality was lacking and the property was just too inconvenient in general
  • Stayed December 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank luvs2tvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 October 2008

We stayed the this Marriott for a Carrie Underwood concert. I always book Marriott hotels because I know I am guaranteed a clean room, comfy bed, down comforter, and feather pillows. This hotel was very nice because we parked in the parking garage and did not move our car until the next day. We walked across the street to the mall, then to Bennigan's to eat, and then to the civic center to the concert. The hotel is beautiful and very clean. i would even book this hotel just for a quick shopping trip to the mall.

  • Liked — Comfy bed
  • Disliked — nothing
  • Stayed April 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jchsbiologyteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio
1 review
3 of 5 bubbles Reviewed 8 September 2008

The biggest plus was the bed...very comfortable. The staff was polite and all spoke English. We had a room over the reception tent and the music was too loud. About 0351 AM some frat brats were playing on the next door balcony...the doors to which are supposed to be locked for safety... I peeked out my window about that time to see what was... and from the 3rd floor I saw this kid scaling the mechanical units and finally hoisting himself over the balcony next to us...We were on the fifth floor by the way. It just got noisier after that... It wasn't a bad stay...but my biggest issue is internet wasn't free...$10 per day for a room that already cost $135...Ridiculous and greedy...

  • Liked — The bed
  • Disliked — lack of connectivity to the internet
  • Stayed September 2008, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank slimtank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh
1 review
2 of 5 bubbles Reviewed 1 September 2008

This hotel was nice for sleeping. That's it.

No free parking, no free internet, no wifi at all, and no breakfast at all. You could get all 4 of those things at a much cheaper rate somewhere else. A complete embarassment to the Marriott name.

  • Liked — The comfortable king size bed
  • Disliked — No free parking, no breakfast of any sort, no free internet, no wireless internet
  • Stayed August 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank freqtravler08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
109 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 6 July 2008

This is a well maintained hotel with comfortable beds. However, for people used to Marriotts, things don't work as well as expected.
After making the reservation online, we called to ask if the concierge lounge would be open for breakfast during the weekend of July 4th. We were told that the concierge lounge was closed so no breakfast would be served there. Also, unlike other Marriotts, there were no complimentary coupons for breakfast in the dining room to compensate for this. Therefore, we booked a room with a breakfast package which cost $10 extra per night. When we got to the hotel, we learned after checking in that complimentary coupons would have been available if we hadn't booked the breakfast package.
We did get complimentary wine and cheese delivered to our room at the time requested. However, even though there were 2 guests registered in the room, we were only given one wine glass. While sipping our wine and eating the cheese, we realized we hadn't been given the Visa gift certificate we were supposed to receive at check-in for using our Visa card to book the room. When we went down to the front desk to request this certificate, it was promptly given to us. There were a couple other examples where things did not work as smoothly as at most Marriotts.
A real bright spot of this hotel is the restaurant, Whitewater Grille. The waitresses and dining room manager made us feel very welcome and provided excellent service. The food was good.
The problem with the long elevator waits, as mentioned in other reviews, still exist. Also, make sure you take a room key when you leave the hotel to be able to exit the parking garage without being charged again. You then give your key to the parking cashier.

  • Liked — Welcoming and friendly restaurant staff
  • Disliked — Administrative snafus
  • Stayed July 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Macybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Charleston Marriott Town Center

Property: Charleston Marriott Town Center
Address: 200 Lee Street East, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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