Very friendly and helpful front desk/staff upon arrival. Hotel is conveniently located directly across from Charleston Town Center Mall as well as the Charleston Civic Center. A stone's throw. Plenty of restaurants to choose from that are in walking distance. Room was very clean and beds comfortable. Very quiet too. The only negative was the room temperature. Tried to adjust temps down from a warm 68dgrs, but it still stayed warm. Another convenience is that you are close to the interstate, but not close that you hear traffic noise.