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“In a pinch not bad, not scary, just a little tired already !!” 3 of 5 bubbles
Review of Red Roof Inn Charleston - Kanawha City

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Red Roof Inn Charleston - Kanawha City
Ranked #14 of 23 Hotels in Charleston
Peterborough, Canada
Level Contributor
222 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“In a pinch not bad, not scary, just a little tired already !!”
3 of 5 bubbles Reviewed 3 January 2014

Updated but must be really popular due to position outskirts of Charleston on your way to Charlotte. The staff was fine, the room was clean , The bathroom was ok but the tub needs some work, there was some rust and mold and the shower head was sloppy. This was handicap room 121 ."..We are not , yet anyways!! But we had our pup so all was good , he gave three paws up !!
Close to many restaurants , but disappointed with bob Evans !! Will need to find an alternate for our annual trips south and north from Canada. I am writing this review from a fantastic red roof inn in Statesville N.C. this place rocks!! Perfect !!

Room Tip: make sure you pay no more than $49.00 walkin coupon special. Pet Peeve when you sign in you are requ...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CPAIR1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 10 January 2014
We appreciate you sharing your experience with us. I apologize that you didn't get your $1.50 removed for the safe. You can call us within 60 days and we will gladly remove that from your bill. I hope you will give us a chance to better serve you in the future.
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370 reviews from our community

Traveller rating
    112
    117
    63
    39
    39
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Angier, North Carolina
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

This is the second time that we have stayed at this hotel and, once again, we highly recommend this Red Roof Inn. When I was looking at the cost of the rooms online, I decided to call the hotel to see if I could get a better rate. Sherry answered the phone and was incredibly helpful; she informed me of a 20% savings if we brought a few cans of food with us to contribute to the food drive. I would have contributed to the food drive anyway and being able to save 20% on our hotel bill made it a win / win.

I love the fact that Red Roof Inns are pet-friendly and that they do not charge extra for our Yorkie, Brutus.

The only thing that I don't like about Red Roof Inns is the $1.50 charge for the safe that is automatically charged to your room at check-in. Granted, you can ask for the charge to be removed at check-out if you haven't used the safe, but it is a hassle. I realize that this is a corporate policy and not the fault of any particular location. However, there has to be a better way to handle the charge for using the safe and I encourage "corporate" to change the policy.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarolinaGirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 10 January 2014
Thanks for choosing Red Roof Inn for your lodging needs. We are so glad you chose to stay with us during your travels. I'm glad Sherry was able to take care of you; we try to make everyone feel at home while staying. We are pleased that Brutus was able to come and visit as well. We look forward to meeting you the next time you stay.
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Ohio
Level Contributor
128 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 1 January 2014

No matter what part of West Virginia I am visiting, I stay here. I can depend on the cleanliness and comfort of the rooms. Reservations, check-in and check-out are a breeze. There are many restaurants nearby and others in and around Charleston are easy to get to from here. The front desk clerks are welcoming and helpful. The bedding and towels were crisp and clean, the shower as hot as I wanted it with great water pressure. Good parking, the fridge and microwave are handy and the wi-fi works perfectly. I will stay here again and I would very much recommend this Red Roof Inn.

Room Tip: If you get a room on the back of the 2nd building, you may hear traffic if your room is quiet but it...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 10 January 2014
We appreciate the time you took to complete a review. We appreciate all of the kind words. Thanks for being a loyal guest and we hope to see you the next time you travel to Charleston.
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Des Moines, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 December 2013

Connie, who checked us in and told us goodbye when we left, was very friendly and welcoming. The upgraded room was clean and nice at a very reasonable price. There were local resaurants close by with a good variety of choices.
We were so impressed with Red Roof Inn and their policies that we have now joined their rewards program for our future travels with our dog.

Room Tip: The upgraded room was well worth the slight increase in price.
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gail4241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 10 January 2014
Thank so much for sharing your experience with us. I'm glad to hear that Connie took such good care of you during your stay. We appreciate you joining our Redi Card program and hope you enjoy all the rewards that come with the program. I look forward to seeing you the next time you travel through the Charleston area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surf City, United States
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 19 December 2013 via mobile

67 dollars for a room not stocked with toilet paper, no clean bedding, potato chips all over the bed, bugs.... Need I go on? Will not stay at this chain again. Dirty mirror and no military discount. Had to fill characters for the review. Would not recommend.

Stayed December 2013
Helpful?
Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 10 January 2014
First of all let me apologize for the poor experience you had during your stay at our Inn. This is not our standards. I will look into what happened and take measures to prevent it from happening again. I hope you will reconsider staying with us again and give us the chance to better serve you. Thank you for sharing your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Charleston hotels

SOUTHBURY
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 13 December 2013

On the night drive up to Charleston I was worried about getting a room so called 1-800-the-roof and soon enough had two rooms, one for my passenger and business colleague, a Canadsia who had never heard of Red Roof Inns. The Kanawha City property was well managed and, very important, the water for making tean the following morning was very hot. Carol, who also checked us out (059), was very friendly and helpful, closing out a very satisfying stay.

Room Tip: Do what I do - call 1-800-the-roof.
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  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PATRICK P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 18 December 2013
Thank you for taking the time out of your busy schedule to write a review for our property. We appreciate you sharing our band with your Canadian friend. I hope they also enjoyed their stay. I will share your comments with Carol she goes out of her way to help our guest, and we appreciate the hospitality she shows with each guest. I hope the next time you come through Charleston you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, West Virginia
1 review
3 of 5 bubbles Reviewed 5 December 2013

My company stays with red roof quite often and they don't differ much. This one is no exception: the rooms were nice and clean but the maids didn't show up until 6 at night. There are restaurants and stores not far so it's not a bad location - it is a little annoying to get back to the hotel but for the price it's hard to complain.

One thing that stands out were the receptionists Connie and Sherry, they were very nice and helpful it's always nice to get actual characters behind the desks instead of robots. They got me situated pretty quick even though the computers were having issues.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smoky_Barrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review, 13 December 2013
First I apologize for housekeeping not getting to your room until late. I will address this with my staff. We appreciate you sharing your experience with us, and letting us know how well Sherry and Connie did their jobs. They are both great employees and both of them do a great job at making our guest feel at home. We hope to see you the next time you are working in our area. Have a wonderful holiday season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Charleston - Kanawha City

Property: Red Roof Inn Charleston - Kanawha City
Address: 6305 Maccorkle Ave SE, Charleston, WV 25304-2917
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#8 Business Hotel in Charleston
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Charleston - Kanawha City 2*
Number of rooms: 109
Official Description (provided by the hotel):
A great 100% Smoke-Free Charleston location, this Red Roof Inn is just minutes from the gold-domed Capitol Building, the Clay Center, the Civic Center, and the University of Charleston. It's an easy 15 minute drive to West Virginia Tech and West Virginia State University as well. The Tri-State Racetrack and Gaming Center is also close to this hotel. This Red Roof has easy access to such outdoor activities as skiing, whitewater rafting, and golf. When you check in, check out the fantastic amenities in our NextGen (R) design rooms! The rooms at this 100% Smoke Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating, and a large, flat-screen TV. This hotel also offers Premium Rooms with our newest renovation package and a welcome snack box in your room! Free WiFi in all rooms. Free coffee and tea available in the lobby. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Charleston - Kanawha City Hotel Charleston
Charleston Red Roof Inn

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