I booked this hotel on line with Holiday Inn. When we arrived the front desk person could not find my reservation and continued over and over asking if I had the right hotel. I showed him my confirmation on my phone and he continued to say, " I can not find your reservation". I asked if he had rooms and he said yes. He said he hoped I didn't get charged twice. He gave me a room on the fifth floor. After taking my kids and all of our luggage up to the fifth floor, I open the door to a room with one bed. So back down I went. He then gave me a room on the first floor. It was ok. Sometime during the night my husband found a very large bug in the bathroom. Thank goodness he didn't tell me until later. The train kept me awake all night and then first thing bright and early they started resurfacing the parking lot outside our window. Never once did I get an apology. I told the front desk person my story in the morning, she didn't care either. DO NOT GIVE THIS HOTEL YOUR MONEY. They are rude,
- Official Description (provided by the hotel):
- The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Travel Republic (UK), Hotels.com and Odigeo so you can book your Holiday Inn & Suites Charleston West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Charleston Hotel Charleston
- Charleston Ramada