I've stayed at this hotel about a dozen times in the past year....it is well equipped and clean. The front desk staff is usually just ok, but the servers are always excellent. The complimentary breakfast buffet is better than most Holiday Inns with multiple hot options like eggs, protein and biscuits with gravy. The workout room is also a little better than most hotels like this. The pool is very nice as well. Not many places to eat near the hotel and the food on the lunch/dinner menu is only so-so. I have also had issues with the elevators being out of commission on multiple trips. Thankfully they have a 2nd one, but in a hotel this size, you have to wait for quite some time when one of the elevators is out. I have experience issues with no hot water on 2 trips too. The big perk is it is very easy to get to being right off the highway, so convenient when you're there for business and need to come and go frequently. Considering the hotel options in this city, this is one of the best, and one of only 2 with a restaurant in it.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more less
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- Also Known As:
- Ramada Charleston Hotel Charleston
- Charleston Ramada