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“Great place!” 5 of 5 bubbles
Review of Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
Ranked #5 of 23 Hotels in Charleston
Certificate of Excellence
Richmond, VA
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great place!”
5 of 5 bubbles Reviewed 24 February 2014

Super nice employees. Great breakfast. Great comfortable room. We were totally pleased! THANK YOU for allowing us to bring our little dog with us. We will be staying there again as long as they keep the pet policy.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Haymaress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 18 March 2014
Haymaress, What wonderful compliments! I am happy to see you enjoyed your stay, and were pleased. We are pet-friendly hotel and have no plans to make any changes to that in the foreseeable future. Thank you for staying with us and I will see you again soon!
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424 reviews from our community

Traveller rating
    241
    106
    49
    16
    12
See reviews for
157
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Any
English first
Cumberland, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 February 2014

A good hotel, staff was very friendly, stayed there one night. Only complaint was bathroom floor was dirty, and tub stopper did not work. Bed was extremely comfortable, quiet sleep. But other then that great, complimentary breakfast was great. All restaurant staff was friendly, lava cake was great

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank countrygirl507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 18 March 2014
countrygirl507, I apologize for the issues with your bathroom floor and tub stopper want to make you aware that we have taken care of this issue with the staff. Thank you for the compliments to the Restaurant staff and I'm glad you enjoyed the Lava Cake! I look forward to seeing you again on a future visit.
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Buckhannon, West Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 February 2014

I have been attending an Early Childhood Conference for 15 Years and always stayed at the Marriott...I found this hotel and will never go back tot he Marriott again..This hotel is nicer, pet friendly,free Wi-Fi, free breakfast with every stay, plus cheaper than the Marriott...We rode the free shuttle with a young man by the name of Andrew and he was such a delight...I would highly recommend this hotel to anyone, with or without children or pets..I came for business but also as a mini get away with hubby and kids...we will most certainly return next year if not before.. .Truly a great find...:)

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 18 March 2014
Stephanie W, I am so glad you found our hotel such a great place to stay for your conference! I appreciate your compliments to the staff, especially to Andrew, and I wanted to thank you for the pictures you posted while you were enjoying the hotel. I can't wait to see you again the next time you are in Charleston!
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Beckley, West Virginia
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

We stayed here for 2 nights to be close to where our daughter was playing tournament ball games and we really enjoyed our stay... To start with we had the full kitchen suite and it had everything that we needed... full refrigerator, dishes, dishwasher , small stovetop and microwave... The room was very nice although it could have been cleaner.. hair in bathtub , and floor , ... but we always carry cleaning stuff ourselves so we took care of it.....The pool was absolutely amazing, very nice and clean.... The free breakfast was also good, plenty to choose from... Fruit,yogurt,waffles,bagels,muffins,toast,gravy,biscuits,ham,sausage,potaotes,cereal,milk,plenty enough that you do not need anything else, and if you do you can order from their menu...

We really enjoyed our stay at this hotel and will stay here again when we need to be in the area...

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tntnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 18 March 2014
tntnn, It's great to hear that you enjoyed your stay ! I'm glad we were your stop while your daughter was in her tournament & I hope she did well. I thank you for your compliments and I am sorry that the cleanliness was not up to expected standards. This has been brought up and I assure you that it is taken care of. I look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

I recommend to management that Free bottled water should be offered with the past problems of the water situation in Charleston.

Rooms are nice, my only complaint was that my bath tub was not cleaned. Overall, good stay and beds are comfortable and staff is very good. Breakfast Buffet was average. No Juice seen, had to ask for it, just tap ice water and milk for self service.

Amazing indoor pool.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kongda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 18 March 2014
kongda, Thank you for the compliments and I am very sorry for the issues with your bathtub. It has been addressed with staff members and should not occur again. As for the other suggestions, we will definitely take them seriously and look into them. I hope to see you again in the future!
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Southside Virginia
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 16 February 2014

We have spent nights at this hotel on two different occasions. There is very little I can add that has not been addressed in other TA reviews. Our room was clean, the breakfast was good, and the room location was reasonably quiet. One does need to be aware that this is a "pet friendly" hotel. If you have allergy problems or an aversion to animals, you can expect to meet them in public areas and the elevator.

We enjoyed our stay and everything was pretty much as expected.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank roustabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 25 February 2014
roustabout, Thank you for returning to us! I'm happy to hear that you enjoyed your stay. Yes, we are a "Pet Friendly" hotel, and try to be accommodating to everyone. We try to make everyone aware of the issues involved and make sure everyone's stay is a pleasant one.
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Brantford, Canada
1 review
5 of 5 bubbles Reviewed 13 February 2014 via mobile

I travel on business often but have never encountered a hotel and staff that is so accommodating. I ran into weather during my travel and these guys went out of their way with shuttle service and late checkout and conditional check outs. A+++

Stayed February 2014, travelled on business
Helpful?
Thank Geoff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review, 25 February 2014
troublesomedew, We were very happy to help you out during the weather, and we try to do the same for all of our guests! Thank you for the compliments and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Charleston West

Property: Holiday Inn & Suites Charleston West
Address: 400 2nd Ave, SW, Charleston, WV 25303
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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