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“Excellent Service!!”

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Charleston Capitol Hotel
Ranked #16 of 23 Hotels in Charleston
Indianapolis, Indiana
1 review
“Excellent Service!!”
Reviewed 13 October 2013

We recently visited this hotel while traveling to NC. Kristen at the front desk was extremely friendly, professional and helpful. She recommended a great restaurant and when we had a minor issue with our room she went above and beyond to take care of us. I observed this high level of service with everyone who interacted with her during my stay. Great job! The Fairfield is lucky to have her!

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 16 October 2013
Susan D, thank you for the kind remarks regarding your stay. I am glad that Kristen was able to help you with all of your requests. We look forward to serving you again during your next visit to Charleston, WV.
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214 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Edinboro, Pennsylvania
1 review
Reviewed 30 September 2013

Coordinator Josh Gross set up our stay and it was wonderful! Rooms were awesome, they even had breakfast earlier for us because of our early departure. Felt real welcomed there! We will definitely stay there in the future and we have our trip in March already booked!

  • Stayed September 2013, travelled on business
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Helpful?
Thank EUP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 1 October 2013
EUP2013, thank you for taking the time to review our hotel. We were delighted to have your tennis team stay with us during your recent visit to Charleston, WV. We wish you the best this season and look forward to seeing you again in the spring.
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Charleston, West Virginia
1 review
Reviewed 25 September 2013

I recently visited this hotel and was very impressed by the friendly staff and comfortable accomodations! The rooms are very basic but comfortable and clean. The breakfast area is also clean and inviting. The staff was super nice and helpful for everything I needed! Its a convenient location and easy to find in Charleston. I definitely plan on returning!

  • Stayed September 2013, travelled on business
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Helpful?
Thank Rachel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 26 September 2013
Rachel, thanks so much for taking the time to review our hotel. We are glad that our friendly staff was able to accommodate your needs. We are happy that you enjoyed the breakfast during your visit. We look forward to serving you again during your next visit to Charleston, WV.
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Beaumont, TX
1 review
Reviewed 19 September 2013

This hotel is an older property but is very clean. The lobby is very nice and there were cookies and apples available when we arrived. There is ample parking and the lot is well lit. The location is within walking distance of the downtown businesses and restaurants.

But the best attribute of the hotel is the front desk staff. Heather and Kristen went out of their way to provide recommendations and directions to the downtown locations. I would definately stay there again!

  • Stayed September 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 23 September 2013
Scott H, thanks for taking the time to review our hotel. We are so glad you enjoyed the fresh cookies and apples upon your arrival. I am glad the front desk staff was able to provide you directions to all of our local eateries and attractions. We look forward to serving you again during your next visit to Charleston, WV.
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Ventura, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 September 2013

Heather, She greeted us when we first arrived made us feel like we where at home. Heather's knowledge of the area helped us navigate the city very well.

Everything was so close! We walked to the carriage trail and to Capital Market. I believe SOHO restaurant was on the food network as a must stop. This hotel is also directly across the street form the science center. This hotel had a full breakfast every morning with fresh cookies everyday! Once again if you stay say hello to Heather she made are stay supper easy!
Thanks will stay here again for sure!!!!

Room Tip: Room facing toward Washington Blvd.
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  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank Janette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 19 September 2013
Janette P, thanks for taking the time to review our hotel. We apprecaite your comments regarding the friendly staff and clean rooms. We are glad you could enjoy the local attractions during your stay in Charleston. We look forward to serving you again.
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Columbus, Ohio
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 September 2013

The hotel is an older building but was well maintained and clean. Large parking lot that is well lit. The room was nothing to write home about but it was clean. There was a strange smell but I think it might have been from the cleaning products used in the room.

What stood out to me in this hotel is the customer services and friendliness of the staff. Everyone was incredibly friendly with a smile on their face. It made me feel like they would go out of their way to make you comfortable. Amenities you forgot can be found at the front desk and they serve a free breakfast in the morning. WiFi is free as well.

I wouldn't say this property is a 15,000 Marriott property - for that I was disappointed.

  • Stayed September 2013, travelled on business
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Helpful?
1 Thank PrettyLittleCeliac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 17 September 2013
PrettyLittleCeliac, thanks for taking the time to review our hotel. We appreciate your honest comments and are glad you enjoyed your stay. I apologize for the smell in the room and will notify the housekeeping manager so she can check into this matter. I understand your concern regarding the number of points it takes for a nights stay. If you would like to discuss this with me, I would be happy to do so. Thanks again, and we look forward to seeing you again soon.
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White Plains, New York
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 September 2013

We choose Fairfield Inn and Suites for their non-smoking policy. This was a typical Fairfield hotel - large room , two beds, excellent bedding, clean, great decorum ( in a typical Fairfield color scheme). But no fridge and no microwave ( as in others Fairfield Inn hotels), Ample, excellent breakfast. We enjoyed the pool and Jacuzzi - rather small, but well maintained and very welcomed after a long travel day.

  • Stayed August 2013, travelled with family
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Helpful?
Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Director of Sales at Charleston Capitol Hotel, responded to this review, 13 September 2013
Maria N, thanks for taking the time to review our hotel. We appreciate the great review and comments. We are currently in the process of getting fridges and microwaves in more of our rooms. The next time you are in Charleston, please contact me directly and I will be sure to get you a room with those accommodations.
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Additional Information about Charleston Capitol Hotel

Property: Charleston Capitol Hotel
Address: 1000 Washington St E, Charleston, WV 25301-1711 (Formerly Fairfield Inn Charleston)
Region: United States > West Virginia > Charleston
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 23 Hotels in Charleston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Charleston Capitol Hotel 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
CHARLESTON TRANSFORMATION We are excited to announce that the Charleston Capitol Hotel is currently being renovated to enhance the experience of all our guests. Please note that most of the renovations will be out of the guests view through some public areas and the utmost efforts will be made to limit the amount of noise or any disruption during the construction. We thank you in advance for your understanding and cooperation during this time while enhancements are being made. WELCOME TO CHARLESTON CAPITOL HOTEL Charleston Capitol is conveniently located in the beautiful city of Charleston, WV, situated across from the Clay Center for the Arts and Sciences, just a mile from the State Capitol Building, walking distance to Downtown, Civic Center and Town Center Mall. We offer a unique hotel experience with comfort and courteous service for both business and vacation travelers. At Charleston, we have business services and high-speed Internet access in the lobby and complimentary Wi-Fi access in the guest rooms, along with complimentary parking for hotel guests. AMENITIES Charleston Capitol Hotel has a spa tub, a 24-hour fitness center, and a seasonal outdoor pool. Complimentary wireless Internet access is available in public areas. Additional amenities include dry cleaning/laundry services and a safe deposit box at the front desk. Complimentary self parking is available on-site for guests. 24-hour fitness facilities 24-hour front desk Air conditioning Cable TV service Coffee/tea maker Connecting/adjoining rooms available Daily housekeeping Desk Dry cleaning/laundry service Free cribs/infant beds Free local calls Free long-distance calls Free newspaper Free self parking Free toiletries ACCOMMODATIONS The 136 air-conditioned guestrooms at Charleston Capitol Hotel include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks and phones; local calls are free of charge (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In addition, amenities available on request include refrigerators and microwaves. Housekeeping is offered daily. ... more   less 
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Also Known As:
Fairfield Inn Charleston Hotel Charleston
Fairfield Charleston
Charleston Fairfield Inn

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