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“Excellant Service”

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Residence Inn Charleston
Ranked #10 of 23 Hotels in Charleston
Certificate of Excellence
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellant Service”
Reviewed 9 December 2011

Marriott is also a good experience and this was no different.
I was very impressed with the desk staff, they remembered that we were there for my son to compete in a tennis tournament and inquired about his progress every time we passed by, making him feel like a superstar!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tps25701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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208 reviews from our community

Traveller rating
    97
    78
    18
    11
    4
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97
48
5
42
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Farmington Hills, Michigan
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 December 2011

We were driving back from North Carolina to Michigan and needed a halfway point to stay at. We stay at a lot of Marriott brands so we chose this one based on location and price.
The staff was very efficient and friendly, but the rooms are in need of an update. The bed was so soft and uncomfortable that my husband had to sleep on the pullout sofa bed. The entire room needed an overall facelift. Not the caliber we are accustomed to from Marriotts.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
130 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 6 November 2011

Enjoyed our stay. Friendly and helpful staff and comfortable clean rooms. We felt the breakfast could have been better (we love fresh fruit, but not when it is frozen), but will stay here again!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank landpilots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati
Level 5 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 October 2011

We stayed here on our way to Charlotte. The hotel is just minutes from I-77/I-64 and downtown. The rooms were spacious and very much up to date, including flat panel TVs. Breakfast is complementary and is typical of other Residence Inns. The staff was very helpful and gave us directions to Pies & Pints (highly recommended) which is in downtown. The only reason I am not giving them 5 stars as the internet, while complementary, is not wireless. For a new hotel and modern rooms, this is something that should be added in the near future.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cincygardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 September 2011

The staff here is so warm and helpful. One of the ladies who helped clear tables at the breakfast buffet also brought guests coffee refills, just to be nice. The woman who checked me in was very conscious about security. Everyone really made me feel at home. The room was standard. Bath was older, but fine. Large kitchen. Full size fridge, dishwasher. There is a calendar of events with something scheduled for each night. Last night was grilled burgers in the lobby. Only a couple minute drive to the airport. I'll definitely stay here again.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank smrttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 September 2011

The property is located in a sparsely developed business park only a short ways from the the interstate. There was no highway noise and it was approximately 5 minutes from the State Capitol. Our room was clean and well appointed. It had two LG flat panel TV's that offered a good number of Hi def channels. The staff was friendly and helpful and the hot breakfast was adequate. The hotel offered offered socials on Tuesday, Wednesday and Thursdays evenings which included food and drink. We weren't able to sample, but the staff seemed enthusiastic about them.

On a negative note the mattresses were very, very soft. I would have much preferred firm.

Everything went smoothly and we felt safe and secure.

Room Tip: We asked for and recieved a top floor room with a nice view.
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dpuryear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clemmons, North Carolina
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 September 2011

From arriving to leaving, the staff here were so nice and help. Room was spacious, bed was very comfortable. Had a stroller to push and everyone was so helpful with my luggage and allowing me to get breakfast. Wish this hotel would be everywhere I needed to stay. Really great stay!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Charleston

Property: Residence Inn Charleston
Address: 200 Hotel Cir, Charleston, WV 25311-1267
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Charleston 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Residence Inn Charleston Hotel Charleston
Charleston Residence Inn

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