We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here unless you enjoy parking in dark alleys.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Charleston South
Ranked #2 of 23 Hotels in Charleston
Certificate of Excellence
GreenLeadersBronze level
Ormond Beach, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Don't stay here unless you enjoy parking in dark alleys.”
Reviewed 27 August 2011


So maybe the headline was a little exaggerated but showing up to your hotel at midnight only to find there are NO parking spots is unacceptable. On top if that, the staff clearly knew this as the lot was filled with 8 huge electrical trucks.

Our only choice was to park in a handicap spot or a dark alley around the side of the building. No apologies from the staff, no discount, just a 'oops sorry for the inconvenience but you are out of luck'.

Obviously you can't hold this against the entire chain of hotels but at the very least an advance warning that parking would be tough to find was warranted.

The service at this hotel needs some additional training in customer service. Until that happens, stay away.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

396 reviews from our community

Traveller rating
    195
    110
    56
    27
    8
See reviews for
189
99
19
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Belfast, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2011

We stayed for three nights at this hotel - two nights too long! When we arrived the room was only set up for one guest, not a couple, and the reception staff were not apologetic about this. The beds were not made up properly on any day (this was brought to the attention of the manager who was appalled), the pillows were really poor and offered no support at all. The breakfast food was mediocre at best. We are seasoned world travelers and expect more value than we received at this hotel.We would strongly recommend against staying here.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 186470Jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakville, on
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2011

We needed pet-friendly room om the way back from vocation and ended up booking a room in Country Inn. Normally we stay in Marriott or Hampton. Not-smoking room stank of years of smocking; floor was covered with animal fur, and the most disguising - comforter had lots of hairs on it, and had large wet spot in the middle. In the bathroom we found what looked like recycled towels. The manager kept to apologize to everybody, it looked like their only solution to all problems. The breakfast was ok, but the area is overcrowded and food ends pretty soon. Would be ok for $50, not $130

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AnnaOakville_On
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 July 2011

Had to stay here on a business trip in the area. Located right next to the highway, so it was noisy at night. I stay at Country Inn & Suites regularly, and this is one of the poor examples. It wasn't dirty, but it wasn't clean either - and it wasn't totally uncomfortable, but it wasn't great. Overall it was "blah". I survived, but I wouldn't recommend it.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jtgraddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2011

I stayed here five days during a softball tournment. The frOnt desk lady was very helpful accept when we got out if the pool there was no yield and I took her over 20 minutes to get us towls. Breakfast wasn't the greatest but over all I give it a B.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Softbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2011

The front desk lady was very helpful at check in and explained were everything was and the best places to eat. Pool and hot tub was warm and clean. The room, in front of building was updated and very clean. Breakfast was o.k. . Overall a pleasurable stay, will return again.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Hogaholic29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Englewood, Ohio
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 May 2011

Caught in traffic and still several hours from home, I chose to just get a good night's sleep. So I opted to stay at a "suite" hotel and expected to pay a premium price, but also get a better value for the money. All that was available, or being offered was a king bed, 2 room suite. I threw my bag in the room and went for a nice dinner. I came back late and upon using the bathroom for the first time, found dirty towels still piled up and an overflowing trash can. The rest of the room appeared to have been cleaned and just the bathroom was missed. It was late and extra towels were available, so I just crashed. New soap was available but I ended up using my own shampoo, since none was provided. The breakfast area is very small and was overwhelmed by a tour bus the next morning. At checkout, I mentioned the unclean bathroom and although the room number was noted, I only received a quick apology. Not sure what I expected, maybe a discount on the current stay, or a discount on a future stay. But something more than just an "I'm sorry". If I need an overnight stay in that area again, I will either push onto the next city, or at least choose a different hotel.

  • Stayed May 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CrownContraDad75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charleston hotels
8.3 mi away
Hampton Inn Charleston - Southridge
7.9 mi away
Holiday Inn & Suites Charleston West
5.5 mi away
Hampton Inn Charleston - Downtown
Show Prices
Show Prices
Show Prices
4.9 mi away
Four Points by Sheraton Charleston
5.0 mi away
Embassy Suites by Hilton Charleston
6.1 mi away
Sleep Inn
Sleep Inn
#5 of 23 in Charleston
4.5 of 5 bubbles 326 reviews
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Charleston South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Charleston South

Property: Country Inn & Suites By Carlson, Charleston South
Address: 105 Alex Ln, Charleston, WV 25304-2971
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Charleston
#2 Business Hotel in Charleston
#8 Family Hotel in Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Charleston South 3*
Number of rooms: 64
Official Description (provided by the hotel):
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Odigeo, Priceline, Hotels.com, Traveltool, S.L.U. and getaroom.com so you can book your Country Inn & Suites By Carlson, Charleston South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Charleston Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing