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“this place is the real deal.”

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Wyndham Garden Hotel Cross Lanes Charleston
Ranked #2 of 4 Hotels in Cross Lanes
Reviewed 25 June 2013

well, here I am again for the 4th time and I have to say that the refurbishment is most impressive.Last year there was a fair bit of building work going on but now this is all complete.The brekky room is impressive as is the new lounge by the reception area.Cindy the manager was very welcoming as are the other staff.When I commented last year about the lack of a restaurant, what I meant was although there is the Lazy Dog saloon, there isn't a restaurant as that found in the Marriott chains with waiters etc.The food is good and tasty but i would much prefer to use metal cutlery and have china mugs to drink out of and have china plates to eat off.Apart from that all is fine and dandy, hence me keep coming back so often.Would recommend this place to all, good value for money and welcoming.

  • Stayed: June 2013, travelled solo
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1  Thank Leslie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 27 June 2013

Thank you for your comments and for returning to our property when you stay in this area. We understand that you do have choices and we are glad that we are yours.

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244 - 250 of 330 reviews

Reviewed 20 June 2013

The lobby was nice and Sharon the desk manager was great to work with. There was no elevator and hallways were long. The carpet and drapes were dark as was the bedspread and all needed to be updated. The dead bolt on the door didn't work. The breakfast area was busy but the women working it was friendly and keep it well stocked. I was not impressed with the old facility but it was clean and would do in a pinch.

  • Stayed: June 2013, travelled solo
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Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 22 June 2013

Thank you for aknowledging the staff, they love what they do and it shows. We look forward to you returning to our property in the near future.

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Reviewed 17 June 2013

My family just spent 8 days at the Comfort Inn at Charleston while my husband coached in the North/South All-Star game. It was very clean with an extremely friendly staff. Staying there by myself with two young children, I felt safe with the coded doors, personnel present, and well-lit parking lots. It is very centrally located and we were close to food and shopping. Both of the pools are in excellent condition and the entire place is well maintained. They are currently doing some renovations, which will make this hotel even better. I NEVER write reviews, however, this hotel deserves snaps for a more than job well done! I highly recommend this Comfort Inn if you are ever anywhere near!

  • Stayed: June 2013
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Thank MommaMote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 22 June 2013

Thank you for taking the time to list the details of how we made your stay with us the Best. We appreciate the "Snaps" and look forward to making your future stays with us even better.

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Reviewed 13 June 2013

Everyone at the hotel was very friendly and went out of their way to be helpful. The hotel was very clean and convenient to restaurants and stores. The only thing that I didn't like was the free breakfast, it didn't have a good taste. Anyway it was free, right? The pool and spa are absolutely wonderful! We totally enjoyed the stay and plan to stay there again on our next visit.

Room Tip: We had an end room and it was very quiet.
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  • Stayed: June 2013, travelled with family
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Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 22 June 2013

Thank you for your kind and constructivecomments. We look forward to seeing you upon your return.

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Reviewed 12 June 2013

No elevator! One key card did not work and even when fixed you had to wiggle and jiggle to get the reader to work. Remote was broken and when replaced we had to reprogram it ourselves! Bed was uncomfortable. Coffee pot was disgusting. Had to wear socks because carpet was weirdly sticky. I could go on...and I won't go back.

  • Stayed: June 2013, travelled as a couple
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1  Thank kilouie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 13 June 2013

Thank you for taking the time to share your comments. We appreciate your willingness to do so because it let's us know what we are doing right and in this case what we can do to improve. We hope you will stay with us again to show you that your experience is not typical of how we wish to present our hotel. Again, Thank you and we hope to see you soon.

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Reviewed 9 June 2013

Rooms were small and need updating, that being said, they were clean, just off the interstate, TGIF across the street, and two clean nice sized pools (indoor & outdoor) for the kids.
I would recommend for a stopover or if traveling with children and a pool is important.

  • Stayed: June 2013, travelled with family
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Thank rb47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 10 June 2013

Thank you for your feedback on how clean our rooms are and the fact that you enjoyed the pools. We will have some of our newly renovated rooms available in just a few days. Please ask for one your next trip to our hotel. Our indoor and ourdoor pools will make kids from all over excited and we are happy your kids enjoyed them both.

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Reviewed 22 May 2013

We stopped here on a two day drive from Chicago to Raleigh with young kids. The whole family was very happy that we pushed the extra hour the first day so we could enjoy a final morning of vacation 'in Hawaii' before reaching home. My spouse was able to enjoy the saloon and let his eyes relax while I got the kids to sleep, and had the option of bringing me a relaxing beverage when he left. The next morning we enjoyed breakfast before heading to the pool. Breakfast was mostly hotel standard, but offered a choice of strawberry or blueberry waffle batter and the Peach Paradise in the juice machine was a nice touch of variety next to the usual apple/orange/cranberry.
The pool, however, is where this hotel really shines. Due to the weather, we did not even look for the outdoor pool, which staff say is also heated, but the indoor pool with the waterfall feature was wonderful. Kept about 80degrees, it's comparable to therapeutic pools with benches in the deep curves and has an amazing setting. The greenhouse-like structure features landscaping of palms for privacy along the outside walls and a gorgeous mural covering the whole of the wall into the hotel proper. Everything was very clean without any obvious chlorine smells. The hot tub was also kept at a moderate temperature, so kids could sit on the steps while I took a break. Mine really felt they were 'in Hawaii'.
Staff was also very friendly and helpful everywhere. We saw a minor repair of some tile in one hallway, and they apologized for the awkwardness while making kids smile as we passed by. Fifteen minutes later, they were done with more cheer for the kids.
We will definitely be making reservations ahead on future trips rather than 'stopping when tired'.

Room Tip: The ice machines were very loud as we went by them-try to avoid being put in adjacent rooms.
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  • Stayed: May 2013, travelled with family
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Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, General Manager at Wyndham Garden Hotel Cross Lanes Charleston, responded to this reviewResponded 23 May 2013

Thank you so much for sharing the details of your enjoyment while staying with us. We look forward to seeing you again soon. =)

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Additional Information about Wyndham Garden Hotel Cross Lanes Charleston

Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Phone Number:
Region: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cross Lanes
Price Range: £74 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wyndham Garden Hotel Cross Lanes Charleston 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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