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“The comfortable pillows!!”

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Wyndham Garden Cross Lanes Charleston
Ranked #2 of 4 Hotels in Cross Lanes
Charlottesville, Virginia
1 review
“The comfortable pillows!!”
Reviewed 1 September 2010

My boyfriend and I have stayed at this particular motel no fewer than 20 times. My first time was when our daughter was a month old. We love that everyone knows her name and has been able to watch her grow. She is nowc 20 months old and I cannot wait for our next trip! The rates are a little pricey, but I have never had a problem with anything else and I know great service, because I have worked in the hospitality industry for 20 yrs! So it surprises me to read such negative reviews on the comfort Inn at Cross Lanes, WV.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Libby929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
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English first
Chicago, Illinois
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 August 2010

We have stayed in 3 Choice hotels this year and this one is the least of the 3. That being said, The hotel is not that bad and I might actually stay here again. Like most people WV is half way home from everywhere and we stayed here for one last dip in the pool before the vacation was over.

The indoor pool is by far the nicest I have seen in a long time. The tropical theme and waterfall feature are pretty cool for a hotel in this class. The hot tub is tucked back in some palme trees and they have a 2 person sauna in the pool area as well. It was rainy so we did not check out the outdoor pool area.

They have a bar onsite with a limited snacking menu of things that can be heated in the industrial toaster over. There is a bar scene at the Lazy Dog Saloon and makes for great people watching as you have a few beers and unwind from your drive. The bartender was actually very good and made some obscure mixed drinks off the top of her head.

The rooms are only so-so, and there is definitely a smoke-smell in the halls, though not in the rooms. Compared to other Choice Hotels we have stayed in the rooms were only average. Slightly cramped, but updated and clean. The hotel staff was very accommodating and did their best to meet our needs.

For the money this is an average value. Rooms in the Charleston area are in the $100 range because they know they are half way to everywhere. Cross lanes is evidently near a casino wo they keep the rates jacked up too. I was not dispelased with my stay, but I was not wowed either.

  • Stayed August 2010, travelled with family
    • Value
    • Location
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Helpful?
1 Thank manque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, Owner at Wyndham Garden Cross Lanes Charleston, responded to this review, 2 August 2011
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Glenwood, West Virginia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 July 2010

My wife and I wanted to take a little mini-vacation to hang at the pool and do some gambling. I checked out all the local motels and decided on Comfort Inn for two nights. All the motels in the area were pricey at around $100/night. I could find no deals on the internet, probably because they appear to be full quite often. Nevertheless, when reserving the room I was given a senior discount. That was cool. I did notice that not all rooms have refridges or microwaves and requested one when making the reservation. The attendant advised calling the morning of arrival to check as that is when the rooms are assigned. I called twice and received a call back as they were very busy, but we got the refridge. They said they hope to have all rooms with refridges soon but they are only in 80% of the rooms. There were three free high speed computers for use...great. Local and USA Today papers were free to read. A small bar (with a pool table!) provided limited appetizers and reasonable prices. It was adjacent to the outdoor pool and they would bring food to you at poolside. There was also an indoor pool and exercise equipment available which we didn't use. The rooms were fine and clean. The shower head worked well. There was a free shuttle on call to and from the casino. Breakfast was good although we missed it once and arrived late the second time. Coffee was available all day. The Housekeeping staff were very friendly and they did their job well. The pool was perfect and allowed for sunbathing, drinking, eating and socializing with friends...as well as a cooling dip when getting too hot.
All in all, this was just what we wanted. And they delivered. We will do it again.

  • Stayed July 2010, travelled as a couple
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    • Location
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Helpful?
Thank Dendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2010

We were heading back home from our trip to the Carolina Coast and needed a place to stay for the night. We waited until the last minute, and assumed we could get a hotel in Charleston proper at a Marriot. For some crazy reason almost every hotel was booked from 20 miles south east to 10 miles west! We saw the road sign and quickly called from the highway and got a room. I was quite skeptical after having a "luxury" vacation, but this hotel was super clean! and the front desk clerk was super friendly and welcoming as we came in at 9pm with a 2 and 4 year old ready for bed!
The only thing you need to make sure(if you're a non-smoker) is get a NON-smoking room. We got one, but had to walk through the "smoking" area and it was thick!!
All in all, I wanted to make sure to share this review because it really did exceed my expectations!

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Travelilngwithfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago vicinity
Level Contributor
265 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 31 May 2010

This was a "just off the interstate" stop midpoint during the homeward leg of our vacation roadtrip. It was tad pricey (nearly $100 rate + taxes) but that rate also paid for some nicer amenities. This is the sort of hotel you'd want to stay at if you were checking in at a reasonably early hour and needed a place to get some R&R from the road, especially for families. My regret is that we arrived too late to take advantage of those amenities.

The hotel staff at check in and check out were friendly and effcient. While the property was pet-friendly, beware the higher than average "dog fee," However, there weren't many other pet-friendly options in this area. Also, while the room rate was at the top end for this sort of property, there are a lot of amenities.

Our room had newer furnishings and bedding, and everything was clean. The room had free wireless with a strong signal. The beds and pillows were very comfortable, well above-average for hotels. Our room also had a mini-fride and microwave, although most rooms did not.

This hotel had a really nice indoor pool, and an outdoor pool as well. There was a semi-enclosed patio area that would have been great for just lounging and having a drink after a long daty on the road-- if we hadn't arrived so late. The lobby had several computers and work stations available for use and 24-hour coffee service. This would have been a comfortable hotel to stay at for 2-3 days.

The breakast buffet was above-average. The buffet area was well attended to by a hotel employee who busily kept the buffet items well-stocked and promptly cleaned the vacated tables. There was a good variety of pastries, breads, cereals, yogurts and several hot dishes (waffles, biscuits & gravy). The only shortcoming was the shortage of fresh fruit.

The area around the hotel is a fairly well-developed suburban area of Charleston, WV. As such, there are a lot of stores, auto services, fast food and sit-down restaurants nearby. Accordingly, the views from this hillside hotel were of I-64 and the aforesaid businesses.

  • Stayed May 2010, travelled as a couple
    • Value
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Helpful?
Thank BigTool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnWV, Owner at Wyndham Garden Cross Lanes Charleston, responded to this review, 10 April 2013
The photo posted was very old.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Albans, WV
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 December 2009

We stayed here the night of my wedding and stayed in the suite with the hot tub. Room was nice, but the hallway to walk to our room was HUGE. It tooks forever, and as many commented its smelled very musty and smelled like old nasty cigarettes. When we arrived at the hotel, our wedding party and us wanted to have a few more drinks at the Lazy Dig Salon and the bar tender lady was VERY RUDE! If you walk in there and its an older lady working, just turn back around. Even if your staying there, she cuts you off once you drank one pitcher of beer. I doubt I will recommend this to a friend because how rude the lady at the bar was. If you do not drink, and just need somewhere to sleep, then its not a bad place.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MUherdFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodstock, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 November 2009

this comfort-inn is without a doubt the best choice hotels property we've ever stated at!!! from the time you check-in to the time you leave, the staff will go overboard to make your stay as pleasant as possible!!! the hotel is very clean,the new indoor pool and spa area, are a great place to relax with family and friends. the rooms are spacious,the beds are very comfortable, and the bathrooms are clean. if you would like to relax at night,then the lazy dog saloon on premises, is a great alternative to drinking and driving! overall,this place is a gem! this is the standard that all choice properties should try to live up to!!!!! keep up the good work!!! and thank-you for your hospitality!!!! bill perrelli georgetown ky

Stayed November 2009, travelled as a couple
Helpful?
Thank wperrelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Cross Lanes Charleston

Property: Wyndham Garden Cross Lanes Charleston
Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Phone Number:
Region: United States > West Virginia > Cross Lanes
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cross Lanes
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wyndham Garden Cross Lanes Charleston 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn

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