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“Glade Springs for the 4th”

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The Resort at Glade Springs
Ranked #1 of 1 Hotels in Daniels
Charleston, West Virginia
1 review
“Glade Springs for the 4th”
4 of 5 bubbles Reviewed 17 July 2014

Glade Springs is a very nice place to visit with exceptional golf. The accommodations could use a little more TLC especially considering the price and the resort could stand to add a few perks such as free shuttle service to the Greenbrier Classic concerts, bottled water in rooms, in room movies, or a snack/drink selection (billable) to name a few. The price is steep in my opinion for the level of service and overall plushness of the rooms/facilities. I could have stayed at Pinehurst - Carolina Inn, played the Pinehurst courses and received far more "perks" than I got at Glade for less money!! Go figure that one out!!

Room Tip: I stayed in the manor houses which are ok, were updated about 3 or 4 years ago but are starting to s...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 18 July 2014
Hello Mark L,
Thank you for staying with us over July 4th weekend and your review! We do offer many discounted rates throughout the year and our rates do fluctuate based on date and room type selections. I will pass along the suggestions you provided. We always appreciate you staying with us and look forward to being of service to you in the future.
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1,366 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
  • English first
  • German first
  • Any
English first
Charleston, West Virginia
1 review
3 of 5 bubbles Reviewed 16 July 2014

Love the activities at Glade - golf courses and pool are very nice, food is average. We stayed in the Executive Suite and took the shuttle service to the Greenbrier Classic. First - the Executive Suite we stayed in was absolutely terrible. Carpet Stains, mold and mildew in shower, and zero water pressure in the shower. The room wasn't worth $50/night, and yet we paid full rate. Never again. Second - we paid $100 to shuttle us from the resort to Lewisburg to attend the Greenbrier Classic Maroon 5 concert. We tried to carry on two 20oz styrofoam cups, nothing else. You would have thought we were smuggling crack on board the way the security guards acted. The whole point of taking the shuttle was to have a beverage. Others on board brought theirs on discretely. We still like the resort, but we will never stay in the Executive Suites again, or take the shuttle service during the Greenbrier Classic.

Room Tip: Stay away from the Executive Suites section of the resort. About $200/night, not worth $50. We hav...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 17 July 2014
Dear John W,
Thank you for sharing your review. The issues in the Executive Suite will be addressed and we appreciate you providing this feedback. Regarding the shuttles to the concert, we do prohibit taking alcohol on our shuttles. This is to ensure the safety of our passengers and drivers. The main reason we provide the shuttles is for convenience of entering the concert right by the stage and not having to park and walk or be in traffic after the concert is over. We want all of our guests to have a pleasant experience to and from the concerts. We notified our guests prior to the concerts that alcohol would be prohibited on the shuttles and we are sorry if this information did not reach you prior to boarding. We hope to see you again during next year’s Greenbrier Classic or sooner. Thank you for staying with us!
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Columbus, Ohio
1 review
2 of 5 bubbles Reviewed 15 July 2014

There were some great parts of our stay and some significant issues that never were resolved. If there is another option in the area, I would seek out an alternative. I didn't give it a terrible because despite the issues, we did actually enjoy ourselves, but I think this had more to do with company than the actual resort.

Pros:
- The outdoor pool and cabana rental was amazing. We genuinely enjoyed our time and felt like we were on "vacation". The outdoor pool area was clean and well maintained.

- The staff/experience at the stable was incredible.

Cons:

- Our reservation requests was not honored when we were told at booking (and I called 3 different times with missing information) that those requests would not be a problem. They were not able to fix the issue.

- The water temperature in our room when you turned on the hot tap was so hot it actually burned one of my fingers. We asked them to resolve this issue, it didn't happen.

- Both meals took over an hour to arrive. If you anticipate busy summer vacationers, hire more staff during this time. If you want to eat at 7, plan to get there are order no later than 5:30pm. We even gave the pool "small talk cafe" about an hour to get our food ready (we went swimming) and they still forgot part of our order.

- Many of the areas were not small kid friends and not easily accessible, especially the leisure center

- The bathrooms were dirty and the beds uncomfortable. At some point I am sure this was a "luxury" resort, but both the place needs some TLC to bring it up to current standards of luxury.

- There were lots of missing items at check in (Soap, shampoo, etc) and someone left a coke bottle in our trash can in our room at arrival

- The staff didn't particularly go out of their way to help when issues arose. They seem frustrated and overworked.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellerr80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 16 July 2014
Dear Travellerr80,
Thank you for providing the valuable feedback about your visit. While we are happy to see that the outdoor pool and cabana was amazing and that the staff and your experience at the equestrian center was incredible, it is disappointing to see that we failed in exceeding your expectations in the other areas. I would love to have the opportunity to talk with you further about the requests that were not honored and the other issues so that we may fix our inconsistencies as they are unacceptable and do not meet up to our standards. Will you please call me at your convenience at 304-763-0816? I look forward to your call, DeAnna Delp.
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Harts, WV
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 12 July 2014

There was nothing executive about the executive suites. There were stains on the carpet and mildew on the tile around the shower/tub. This was not what I would expect when I pay such high nightly rates. Needs a complete updating and the wifi did not work. Will not stay here again,

Room Tip: Stay in the inn, not in the executive suites.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank dsadkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 16 July 2014
Dear dsadkins,
I am so sorry to see that your room did not meet your expectations or fall within our standards. We want to fix all the issues with this room for our future guests. Would you mind calling me at 304-763-0816 at your earliest convenience so that we can learn which room you stayed in? I hope to hear from you soon. Thank you, DeAnna Delp.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 10 July 2014

A year in advance, we contracted with Glade to hold our 50th wedding anniversary party (consisting of 100 family and friends) at the outdoor pool with specific assurance that the pool would be closed for our event. We reserved a Manor House for our family. Four (repeat-- four) days prior to the celebration, we were informed by management that the pool would be open for resort members and guests-- a clear and acknowledged breach of contract and an obvious incompatible mix. Although forced to move the venue to the pavilion due to weather (rain), the decision by the resort general manager to not abide with his agreement, caused significant distress to my wife and me. For personal reasons and despite a clear contract, we have decided to not pursue legal measures. However, be aware that Glade management is not to be trusted. It's a wonderful place with fabulous people marred by disappointing leadership. As temporary residents of Glade, we write this review with regret.

Room Tip: Don't choose rooms on the bottom floor of the Manor Houses-- any activity on the second floor wi...
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank Butch C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, Pennsylvania
1 review
3 of 5 bubbles Reviewed 10 July 2014

My husband and I have stayed here the past two years during the Greenbriar Classic. We love the setup, the golf courses and the idea of ending up here is a dream for the future. The house keepers could use some pointers and may try to make their guest feel more welcomed. We did enjoy the amenities the resort had to offer but the gym needs an overhaul. The service at the pub was great but the kitchen for the second year in a row was a fail. The waitresses and bartenders are constantly apologizing for the wait. For two salmon salads we waited over a hour, Cassie was amazing. Kristin was running around like a maniac the first day we were there, ALL day and night and she did so well by herself, but again the kitchen disappointed. The evening of the fireworks was crazy and that's expected but there was a disgruntle customer at the bar and irritated because her large order of burgers, 8 to be exact was taking longer than she thought she snapped at Cassie, ok, whatever, but then she voiced "do you know who I am?" She marched into the kitchen. Cassie kept her composure but was obviously embarrassed. I later asked who the lady was, she is a resort employee. Jennifer Gwen. Name or spelling could be off. But, I was so disappointed in the overwhelming lack of respect and help for guests along with fellow employees. My husband and I would like to return and when we spend 2k for a long weekend feel like every penny was worth it.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JontM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 16 July 2014
Dear JontM,
Thank you for your loyalty and staying with us over the Greenbrier Classic. We appreciate this feedback. Your review has been shared with our management team and these issues have been addressed. We want to apologize for your wait times in Bunkers. These are some of the busiest days of the year for the resort but we are happy to see that Cassie and Kristin were going over and beyond. We will certainly share these accolades with them, as it is our philosophy that our associates are our most valuable assets. We hope to see you again next year during the Classic or sooner!
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1 review
5 of 5 bubbles Reviewed 10 July 2014

I would highly recommend this resort for a quiet get away. Great pool, great food at the pool! Excellent breakfast with all the goodies; bacon, eggs, sausage, waffles, sausage gravy, oatmeal, fruits, coffee, juice bar. Large quiet room with spacious bathroom and double vanity. Comfortable king sized bed! Definitely great get away for a couple, or for golf outing. Nothing to do in town of Beckley

Room Tip: Rooms in the lodge are nice
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna D, Guest Relations Manager at The Resort at Glade Springs, responded to this review, 16 July 2014
Hello Patrick W,
Thank you for staying with us and sharing the great review! We are thrilled to see that you received excellent service and breakfast and that your room was spacious and comfortable. We appreciate your high recommendations and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Resort at Glade Springs

Property: The Resort at Glade Springs
Address: 255 Resort Dr, Daniels, WV 25832-9046
Phone Number:
Region: United States > West Virginia > Daniels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Daniels
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Resort at Glade Springs 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Resort at Glade Springs is a full service destination resort offering travelers a memorable mountain escape where they can enjoy a variety of accommodations, meeting facilities, outdoor adventures and recreational options while decompressing and being themselves. Its’ ideal Southern West Virginia setting provides the total package of outdoor mountain fun, world class golf, skiing, equestrian, tennis and spa services that offers great value and surpasses expectations. ... more   less 
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Also Known As:
Resort At Glade Springs Hotel Daniels
Hotel At Glade Springs
At Glade Springs Daniels
Glade Springs Resort West Virginia

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