Upon arrival, wasn't greeted too nicely by the front desk staff. They were experiencing computer difficulties and were pretty 'short' with another guest & our group. Rooms are well appointed and fairly clean. Glad that I had 2 beds in my room, because one had a noisy, plastic type bedliner on the mattress. Yuck!
Staff wasn't too friendly or helpful. Actually they called our room & said there were 'several' noise complaints about our room. When I went downstairs to speak with the front desk about it in person, they were quite rude. And when the staff member pointed out what the noise was, it was simply people walking above the front desk area. I could actually hear it in my room, too...from the rooms above me. It appears that the floors are possibly not as sound proof as they should be so they must get a lot of complaints.
All in all, an average hotel that could use a little more work on their customer service.
- Official Description (provided by the hotel):
- Holiday Inn Express and Suites in Fairmont has all of the amenities of the Holiday Inn Express brand plus a well trained and organized staff to make for the most pleasurable stay. The hotel is a brand new property. The extra quiet rooms are complimented by Holiday Inn's Simply Smart Bedding Collection with the added choice of firm or soft pillows, these features will help insure a great night's sleep. Every room in the hotel is equipped with a microwave and refrigerator for added convenience. There is also a work desk or table in each room. Whether traveling for business or pleasure this extra area will allow you to stay organized while away from home. The 37" flat screen TVs are the highlight of the stylish decor. The hotel is outfitted with hard wired and wireless high speed internet. You may choose to start your day with the many choices from the free Express Start breakfast such as tasty cheese omelets, piping hot sausage patties or bacon and delicious cinnamon rolls. The other useful amenities are the heated pool and spa, the 24 hour fitness center, the business center, guest laundry and a meeting facility for business meetings, luncheons and parties. We are right off of Interstate 79. Take Exit 133 (Kingmont Rd.) We are located near the Cracker Barrel. ... more less
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- Also Known As:
- Holiday Inn Express & Suites Fairmont Hotel Fairmont
- Holiday Inn Express And Suites Fairmont