Despite the many negative comments about this place, we gave it a try based on the General Managers comments about new ownership and extensive renovations and because we found a coupon in the Travelers Coupon book. Overall we were sadly disappointed about the state of the place.
Starting with the 'bright side' - the hotel staff were all friendly, helpful and efficient. Clearly the staff are the strength of this place right now. We were well cared for throughout our stay. The breakfast was decent - typical for a Choice Hotel, and certainly left us well fed and satisfied. The beds were comfy and the furniture in the room was mostly updated. Additionally, the new bathrooms off the lobby are tasteful and pleasant.
On the 'need for improvement' side of things, where to begin? The hallways smelled bad, as did the air in our room. Getting the air moving the room helped marginally. We put the fan on high in our room to dampen outside sounds while we were sleeping, but we were still awakened frequently throughout the night with sounds from within the building. We felt like we were sleeping in the hallway.
It is obvious that the hotel is undergoing extensive renovations - in part because of the mess in the lobby and hallways, but also because construction started before my family got up. Our wake up call was the sound of hammering.
The upgraded bathroom in our room was very tastefully done, but the workmanship was so poor that even I noticed (I'm not much of a handyman, but this was obvious to me): caulking around the sink that was smeared onto the new granite countertop making it look dirty, paint splatters on the new tile floor that were not cleaned up before they dried, chunks of paint falling off the newly painted door (it had not been sanded before painting and the paint was coming off), paint-smeared fingerprints on the new drop ceiling, to name a few. The new light fixture in the entry of our room was smeared with stucco from the recent ceiling job, but no one thought to wipe off the 8" smear before it dried. It's sad to see the potential of a really nice room undermined by shoddy workmanship.
On the cleanliness side, the new bath/shower combo was so dirty I wouldn't let my daughter take a bath ... which would have been impossible anyways since the drain plug was broken. After I cleaned out the hair from a previous guest and removed the spiders, I took a shower, being careful to avoid the areas where black mould was growing - overall a 9/10 on the 'Ewww' scale. There was also product from a previous guest still stuck to the sink.
While I appreciate that money and time are being invested in improving this hotel, it is by far the worst Choice Hotel experience I've ever had. I think it would be better to shut the place down until the renovations are complete rather than invite guests into a bad experience. I would be VERY unlikely to stop here again or to recommend it to others at this stage of its renovation. It is my first disappointing Choice Hotel stay. I would use the chain again, but not this hotel.
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- Also Known As:
- Comfort Hotel Fairmont
- Comfort Inn And Suites
- Comfort Inn Fairmont
- Fairmont Comfort Inn