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Microtel Inn & Suites by Wyndham Gassaway/Sutton
Ranked #1 of 1 Hotels in Gassaway
Certificate of Excellence
Sutton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Was shocked”
Reviewed 21 May 2014

This hotel looks way better on the pictures. I rented 2 rooms, as I was with my mom and 4 children. The non smoking rooms smell of smoke. FYI -There is also no mircowave, coffee maker or fridge (however in fairness that was my mistake I assume all hotel rooms have these items). We stayed on 3rd floor window open with no screens, there is a bench below the window in which a small child can climb to window, yikes. I checked in at 8pm and left at 5am. Did not even stay for breakfast, gross. Terrible service from the teenagers at front desk. Will never use this chain again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
2 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shelly s, General Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, 5 June 2014
I am so sorry for your challenges that you had. We have decided to go all non-smoking beginning June 1st. Even though the brand standards does not require us to have coffee makers in all rooms we have decided based on several guest comments to add these to the rooms.
Please give us another try. Thank you and have a great day!!

Shelly Sparks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Sutton
1 review
Reviewed 1 May 2014

Hotel grounds were well maintained. Staff was courteous and helpful. Check in was fast. Room was clean, no bad smells. Bathroom was clean. Toilet and shower were neat and clean. Bed was nicely made, and comfortable. Slept well.
Would stay there again.
David

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
james h, Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, 5 June 2014
Thank you for staying with us and thank you for your review!
Our housekeeping staff are complimented daily on how clean the rooms are!
We hope to see you again.

Thanks again,
James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Gassaway/Sutton

Property: Microtel Inn & Suites by Wyndham Gassaway/Sutton
Address: 115 Reston Pl, Gassaway, WV 26624-9356
Phone Number:
Region: United States > West Virginia > Gassaway
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Gassaway
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Gassaway/Sutton 2*
Number of rooms: 74
Reservation Options:
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Also Known As:
Microtel Inn And Suites Sutton/Gassaway
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
Microtel Gassaway
Gassaway Microtel

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