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“Pleasantly surprised”

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Microtel Inn & Suites by Wyndham Keyser
Ranked #1 of 2 Hotels in Keyser
Certificate of Excellence
virginia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pleasantly surprised”
Reviewed 30 August 2014

I was in Keyser recently on business. Choices are very limited for this town, so I booked this hotel, not my usual choice of chains, and found it to be almost sold out. Upon check in, saw that the hotel was full of construction folks, not that this was an issue at all. Seemed like they were maybe a longer term stay.
Both check in and check out were efficient and front desk associates were very pleasant. Hotel is off the road up on a hill, making it a quiet area. Hotel was very clean, bed was very comfortable with great pillows. Good internet connection and wall mounted TV. Not thrilled that all of the lighting in the room is overhead as I prefer lamps for bedside reading/work.
Breakfast was okay, passed on the eggs and sausage, but made a waffle. Breakfast attendant was very visible, making sure area was clean and filled. The construction crew left for work earlier than I did, so crowding in the breakfast area was not an issue.
This stay changed my outlook on Microtel for the better. ( I had a less pleasant experience years ago in another area)

Room Tip: Not much of a view as it overlooks a strip center parking lot below it. Hotel only has 3 floors, and...
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank cruisequeen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Keyser, General Manager at Microtel Inn & Suites by Wyndham Keyser, responded to this review, 31 August 2014
Thanks for choosing the Microtel Inn & Suites in Keyser WV, and thank you for rating your stay. We are happy that your pleasantly surprise, as Microtel recently won JD Power and Associates for top economy hotel. We hope that the next time you are in the Keyser area you choose the Microtel Inn & Suites.
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Charleston, West Virginia
Level Contributor
101 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 August 2014

I've stayed at this property several times now, and each time has been an improvement. I still get the feeling that since there are no other chain motels in Keyser, they feel a little cocky. Customer service is average at best. When checking in, the young lady at the desk was busy "baby sitting" a dog for a relative. The dog was jumping on and over the counter during my check-in experience. The facility was clean, the bed was comfortable, and I'll be back again (particularly since there isn't any other choice).

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 20runner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Keyser, General Manager at Microtel Inn & Suites by Wyndham Keyser, responded to this review, 19 August 2014
Thank you for staying at the Microtel Inn & Suites and thank you for rating your stay. We are happy that you have found the service better with each stay and would welcome additional comments about the staff member and the dog. We do however, allow pets at our hotel, and give them the same attention that we would our guests. Again, thanks and we hope to hear from you and see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Keyser

Property: Microtel Inn & Suites by Wyndham Keyser
Address: 70 N Tornado Way, Keyser, WV 26726-9498
Phone Number:
Region: United States > West Virginia > Keyser
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 2 Hotels in Keyser
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Keyser 2*
Number of rooms: 61
Reservation Options:
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