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“Nice Staff, Clean Rooms”

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Comfort Suites Mineral Wells
Ranked #3 of 5 Hotels in Mineral Wells
Certificate of Excellence
Reviewed 23 April 2012

I have stayed at this hotel several times for business purposes. The rooms are comfortable and clean. The bathrooms are small but well appointed. The staff is courteous and breakfast is provided. I would recommend it to colleagues. Several of the rooms on the ground floor open to a lovely courtyard. This is a nice touch.

  • Stayed: April 2012, travelled on business
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Thank Anra01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid_AtlanticMichele, Public Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 27 April 2012

Thank you for your kind review! We are happy to hear you enjoy our beautiful courtyard. It does add a nice, unexpected touch to an overnight stay. Nice to have beautiful outdoor surroundings to relax in when traveling! It is a pleasure to hear that our staff takes great care of you and that you are able to enjoy the complimentary hot breakfast buffet. Thank you for selecting our hotel when you are in the area for business - we look forward to your future stays!

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154 - 160 of 191 reviews

Reviewed 30 March 2012

Great breakfast. Had a coupon for a good rate. Large room with small kitchenette. Very comfortable bed and nice bedding.

  • Stayed: March 2012, travelled as a couple
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Thank Bill1722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

Nice up to date hotel with newer remodel. Beautiful lobby, breakfast area, and rooms. Great staff...thanks to Ashley, Chantel, Marie, Julia, Angela, and Brittany...you do an awesome job...all deserve a raise!!! Thanks again! One more time though get a good coffee!

Room Tip: Make sure to get a newly remodled room. Some have not been completely updated and that may not work...
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  • Stayed: January 2012, travelled on business
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Thank uncleolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid_AtlanticMichele, Public Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 13 March 2012

Thank you for taking the time to let us know how we did during your stay with us. Guest feedback is very important to us! It was especially nice to hear that our staff provided you with "Great Customer Service". We do have a very nice team at the hotel and it was nice to see their names specifically mentioned in your review. Since your visit, we have completed updating our remaining rooms with new furnishings - hopefully you'll be making a return visit soon and we'll get to "show off" our finished rooms. We tend to agree with you - beautiful lobby, breakfast area and rooms. And an indoor/outdoor heated pool and restaurant on site to add to the mix! Thank you again for your kind comments!

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Reviewed 26 January 2012

Great staff. Rooms seemed generally clean, but dust was an issue - the bed spread in particular. The breakfast was lacking. The exercise room is a waste of space - might as well not have one. Sound proofing is poor - don't say anything you don't want the people in the next room to hear. Don't expect I'll be staying here again.

  • Stayed: January 2012, travelled on business
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Thank David1963S
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Reviewed 30 December 2011

My family gets together in Parkersburg, WV 2-3 times a year and we all make sure to stay at the Comfort Suites. The rooms are spacious and clean, the bedding is comfortable and the staff is very welcoming. I have worked for Hilton for years so I almost always stay at Hiltons but the Comfort Suites in Mineral Wells is far better than any of the other local hotels. I would recommend this Comfort Suites to anyone.

  • Stayed: September 2011, travelled with family
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1  Thank foobear4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid_AtlanticMichele, Public Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 3 January 2012

Thank you very much for your kind review of our Comfort Suites. It is especially gratifying for a fellow hotelier to compliment our hotel! As you mentioned, as a suite hotel, our rooms are spacious and our staff there provides very hospitable service! So nice to have holiday visitors during the winter months - with our restaurant on site and heated indoor pool our guests enjoy a mini-vacation while visiting friends and family in the area.

Happy New Year to you and your family - we look forward to your next visit!

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Reviewed 29 December 2011

Due to the good reviews here, we were looking forward to our visit. Unfortunately, I wasn't five-star thrilled.

The biggest issue? No inner hallways, which meant if we wanted to take our toddler to the pool, we'd have to get him dressed for winter weather because most of the walk was outside, then repeat the process--wet--after a pool visit. Seriously? No thank you. (So if you visit in the winter, ask for a room super close to the pool.)

The second issue? Our toddler clogged the toilet (we emptied a big poopy diaper) and we called the front desk at 7:18 and the maintenance guy had already gone home. We said we'd come get the plunger if that was okay, but they couldn't find one. So we were told they'd contact the maintenance guy and get back with us--but 30 minutes later we were still waiting so after another phone call to the front desk, they said they'd call the manager (who had apparently gone home sick) and about 10 minutes later they finally called us back saying they found a plunger for us to walk down and pick up. Not a big deal in the grand scheme of things, but annoying.

The third minor issue was the wifi. It was free and there were lots of options (I saw up to Comfort_Suites_8 I think) but my phone's 3G was faster and more consistent.

That said, the room was big and clean. The bed had decent linens and a great comforter and there was an extra pillow and blanket in the closet. The lights all had plugs in them (great for charging all our electronics). The mini fridge was already cold so our cooler contents went right in. The breakfast was good (though we had to walk outside to get to the lobby). They are pet-friendly.

Overall I'd probably rate the experience a 3.5 due to the hallway issue, but am rounding up since the room was clean and comfortable and that's the most important part.

Room Tip: If you plan on using the indoor pool, ask for a room close since you have to walk outside to get the...
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  • Stayed: December 2011, travelled with family
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Thank hudson2001
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Reviewed 1 December 2011

I travel with my job over 4 states and stay in a lot of hotels. For 2011 this is the best one I have stayed in. Not the newest or the most modern, but the cleanest and friendliest staff I have had all year. If you are going any where near this hotel you will enjoy your stay.

  • Stayed: December 2011, travelled on business
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Thank NashvilleStan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mid_AtlanticMichele, Public Relations Manager at Comfort Suites Mineral Wells, responded to this reviewResponded 13 December 2011

We appreciate all guest feedback but it is extra special to hear positive comments from a frequent traveler staying in a lot of hotels. It is an honor to be selected as your #1 hotel for 2011!

We are extremely proud of our beautiful hotel and terrific staff - we believe our staff epitomizes our "We Love Guests!" philosophy. The hotel offers many nice amenities (indoor/outdoor pool, banquet space, on site McGregor's Pub, extensive hot breakfast buffet) for our guests to enjoy and to quote your comments, we believe our "cleanest and friendliest staff" to be the icing on the cake!

Thank you so much for taking the time to share your comments. We will strive to be your #1 again in 2012!

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Additional Information about Comfort Suites Mineral Wells

Address: 167 Elizabeth Pike, Mineral Wells, WV 26150-8405
Phone Number:
Region: United States > West Virginia > Mineral Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Mineral Wells
Price Range: £57 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Mineral Wells 2*
Number of rooms: 116
Official Description (provided by the hotel):
This modest, all-suite, low-rise hotel is near Interstate 77 and is 10.8 miles from Blennerhassett Island Historical State Park. The relaxed suites have en suite bathrooms, as well as free WiFi, flat-screen TVs, microwaves, minifridges, coffeemakers and wet bars. Some come with kitchenettes and whirlpool tubs. A complimentary hot breakfast buffet is provided, as is a local area shuttle and RV parking. The hotel offers computers for guests' use. There's an indoor/outdoor heated pool, a gym, and an on-site bar, plus a meeting space. ... more   less 
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Also Known As:
Comfort Suites Mineral Wells Hotel Mineral Wells
Mineral Wells Comfort Suites

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