It was Memorial Day weekend, and my partner and I were heading home from Miami to Toronto.
We've always been pleased with Econo Lodges, but this was overpriced for what we got.
Room was basic, nothing fancy, and should have been at least $25 cheaper.
We arrived and unpacked around 10:30 p.m. At 11 - we noticed the toilet handle was not working properly. By 11, we spoke to the young woman at the front desk, who offered to switch us to another room, "But the maintenance man will be here within the hour and can fix the toilet." We said ok, as we had already unpacked, and were exhausted.
By midnight, the maintenance man had not arrived. The woman at th desk had no clue when he would be arriving - "maybe the next morning".
Had we been told IMMEDIATELY that the maintenance man was not arriving, we would have switched rooms. I AM LIVID that we were not told the truth from the beginning, and obviously owners/managers do not communicate with their night staff.
I should not have to pay for playing toilet, and for dishonesty.
When I reported the incident, the following day, the manager/owner at the front desk shrugged and said, "sorry." NO OFFER OF COMPENSATION.
I had to report this incident to Choice Hotels, and it took three times speaking to a Choice rep before I was satisfied. I don't think Choice customer service got anywhere with management.
I'm angriest at the staff miscommunication, dishonesty and attitude. a working toilet is a basic necessity.
Room and breakfast are ok if you're just passing through.
It's not worth more than $50 a night. (We paid about $75 with tax).
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- Also Known As:
- Econo Lodge Morgantown
- Morgantown Econo Lodge