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“Excellent service, clean room”

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Fairfield Inn & Suites Morgantown
Ranked #2 of 24 Hotels in Morgantown
Certificate of Excellence
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service, clean room”
5 of 5 bubbles Reviewed 1 July 2013

Staff are all very polite and hotel is very clean. They had Coffee and lemonade at all times of the day which was great. Didn't use gym or pool but it looked nice. Continental breakfast was average but sufficient. We stayed in the whirlpool suite which was great compared to an average room. Room was clean. The only minor issue I realized was that the fitted sheet kept coming off the bed. Before booking, I read on tripadvisor that someone else had said that same issue, which is probably why I realized it. I would definitely recommend this hotel!

Room Tip: Ask for an upgrade to a whirlpool suite!
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ursula M, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 1 February 2015
We still have an amazing staff but have upgraded to a complimentary hot breakfast.
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232 reviews from our community

Traveller rating
    118
    77
    21
    8
    8
See reviews for
97
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Scranton, Pennsylvania
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 June 2013

Our family of 5 stayed comfortably in a 2 Queen bed room w/a crib for our baby. The room was comfortable and clean. There is a small refrigerator in the room which made it very convenient for a family with small children. The indoor pool was an added bonus, and the convenience of a complimentary breakfast was great. But what was more than all of this - is the excellent customer service. Everyone was friendly and nice from check-in, to helping us at the breakfast bar. Additionally, my 2 yr old left behind her security blanket which she has had since she was born (and carries it EVERYWHERE)... I called the hotel and asked if it could be mailed to our home. It arrived today with a note attached to it saying "I'm glad I'm home. I missed you". I am so impressed at the service there and so grateful that someone cared enough to help us out and mail it back to us. I would recommend this hotel to anyone!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingBrainDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ursula M, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 1 February 2015
We are a family at FFIS and when you stay with us we treat you like family. We want to take care of our guests the way we want to be taken care of. Glad you liked the note!
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Columbus, Ohio
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 June 2013

Stayed 1 night while on to way to Virginia to visit family. Nice, clean, reasonably priced hotel very convenient to the freeway and a number of chain restaurants. Just what I was looking for for a solitary overnight in the middle of a long trip.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Mr_Yode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenden B, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 16 June 2013
Thank you for your positive review. We know the hardships of travel, and we take solace in the fact that we were able to keep you comfortable during yours. We take pride in the convenience of the location of our hotel in regards to the shopping and restaurant choices in the immediate area, and are glad you found it pleasurable. Thank you for staying with us! Bring your family next time you come through!
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Inwood, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Nice clean hotel, very pleasant employees, a lot of local restaurants, priced fairly well. I did not utilize the pool or exercise room during my visit, but both looked very nice. I will come back to this hotel over others in Morgantown.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank LazyMuttDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ursula M, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 17 February 2015
We are quickly approaching Graduation weekend 2015. We want to offer congratulations to all our WVU Alumni and soon to be graduates. We are in a great location for guests that are coming to celebrate this special day with their loved ones.
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Washington DC, District of Columbia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 9 May 2013

While on the road we decided we could make it to Morgantown for the evening, so I called this hotel directly. The front desk took care of the reservation quickly. When we arrived a couple of hours later, the front desk staff were very efficient and friendly and we were in our room in a flash. A nice room with a big bathroom. Plenty of counter space. Everything was clean and looked quite new. We overlooked the Interstate, but it was so far below that noise was not an issue.

There are a number of decent restaurants nearby, but no sidewalks to walk to them. (There is a Cracker Barrel next door, but that is not a place I like for dinner.) We did manage to walk down the hill though and had a nice dinner at Cheddar's. The breakfast included at the hotel the next morning was better than the average Fairfield Inn also. And the lady looking after things was friendly and made sure nothing ran out.

The hotel is easy to get to from I-79, close to places to eat and very nice for a good night's rest.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darrell6t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenden B, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 12 May 2013
On behalf of the entire staff here at the Fairfield Inn & Suites in Morgantown, WV, we would like to thank you for your kind words! It is always so nice to hear! We strive to give every guest a clean and fresh room, along with smiling faces that are always willing to help. We appreciate you taking the time to recognize our staff's service, and we hope you come back soon!
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Hockessin, Delaware
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 April 2013

We stayed at this hotel for 2 nights on our first visit to see the WVU campus during an open house. The hotel is in a great location next to lots of chain restaurant choices and shopping right up the hill. I found that the front desk was very helpful and found the room to be very clean. The only issue we had was that a fitted sheet on one of the beds kept coming off on all 4 corners and it happened both nights. I noticed the 2nd night that it seemed the cleaning staff just flipped the sheet over and put it back on from the first night. My husband and daughter both took advantage of the gym facilities and seemed happy with it. Breakfast was fine -standard continental fare and the kitchen attendant was sweet and very helpful when I asked for something that they were out of - the front desk attendant also asked us how we enjoyed our dinner downtown Morgantown when we returned to the hotel. We are back again to WVU in June for new student orientation and will more than likely stay here again.

Room Tip: although there was a busload of out of town female softball athletes staying there - we must have be...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DE_MOM815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ursula M, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 17 February 2015
We have installed new beds and purchased sheets with deeper pockets to avoid issues like this. We hope that you will return to Morgantown and see that your responses were heard and addressed. We have brand new Queen size pillows in our bright, comfortable, and clean rooms. We look forward to our guests having a great experience!
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Raleigh, North Carolina
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 15 April 2013

We were travelling to NC from Niagara Falls and we found this hotel just to stay for a night,to rest and keep going to the North Carolina. Morgantown - nice "student" city with amazing views!Mountains,mountains are all around! I love it! There are many restaurants and shops just near the hotel,so that was great,because we didn't have to search for nice place to eat. The hotel is just 3 or 4 years old,but I was surprised that it is so dirty there...I mean in rooms. We asked for good room on the highest level. And our room 427 has a horrible smell....the smell of something very old...All pillowcases were white,but pillows were in big brown and yellow stains....I found hair on the duvet cover, and disgusting blond hair just on the black counter in the bathroom. And my husband found many little hairs on the shower curtain.So...it all looks like someone lived there,and room was not cleaned properly after them...horrible. So we asked for another room,I checked it and it was better then the first one,but anyway we found a hair in bathroom( So be prepared for it... Also the curtains were dirty and dusty...They supposed to be white...but they are yellow-white now( I can't believe that 3 years old hotel can be that dirty...I don't know why they pay money to staff for cleaning if rooms are not clean?

Room Tip: Just check your room before you will slip where.And ask for another if it will be dirty.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katk782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ursula M, Manager at Fairfield Inn & Suites Morgantown, responded to this review, 17 February 2015
We had a management change from in 2014 to our current staff from GM, AGM, Chief Engineer, and Executive Housekeeper. It is our goal to make sure all our gusts have a great experience but we are here to address and resolve any issues that you may have so that you will be sure to leave satisfied and knowing that your business is important to us! We encourage others to come visit us in Morgantown, WV Home of the Mountaineers!
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Additional Information about Fairfield Inn & Suites Morgantown

Property: Fairfield Inn & Suites Morgantown
Address: 161 Lewis Dr, Morgantown, WV 26501-2445 (Formerly Fairfield Inn & Suites Morgantown Granville)
Region: United States > West Virginia > Morgantown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Morgantown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Morgantown 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Our Morgantown, WV hotel is close to West Virginia University and Mountaineer Field, and steps from shops and restaurants in University Town Centre. Our Fairfield Inn & Suites Morgantown Granville is also near Mylan Park, Coopers Rock, Prickets Fort, and the beautiful Monongahela River. Start your day with our hot complimentary breakfast, relax with a swim in our heated indoor pool, or work out in our state-of-the-art fitness center. We look forward to serving you! ... more   less 
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Also Known As:
Fairfield Inn & Suites Morgantown Granville Hotel Morgantown
Fairfield Inn And Suites Morgantown Granville

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