Arrived very late after a flight and was greeted warmly by the night staff. He was genuinely happy to have us. Rooms were nice. Good location close to campus or the stadium. Several new restaurants in the same plaza. I would stay here again.More
Arrived very late after a flight and was greeted warmly by the night staff. He was genuinely happy to have us. Rooms were nice. Good location close to campus or the stadium. Several new restaurants in the same plaza. I would stay here again.MoreShow less
Thank you for the kind words regarding your stay and taking the time to give us feedback about your experience. Again, thank you for providing feedback and we hope to see you soon.
We have stayed at this Hilton Garden Inn twice and each time have been extremely pleased with the overall cleanliness and comfort of the rooms. All the staff members we interacted with were extremely polite and pleasant and responded very quickly to any questions or requests we had. The only thing we didn't like about the hotel is the fact that there is a charge for breakfast, and our one and only breakfast experience was less than satisfactory. Otherwise, we have nothing but good things to say about this hotel.
As a manager our top priority is to make sure our guests are happy with their whole .experience. It is through such feedback we are able to monitor and improve our products and service. We are appreciative of your continued patronage, and we look forward to making your future stays as enjoyable as previous stay.
Hilton Garden Inn's have a standard of quality and luxury that few other comparable Hotels can claim. The rooms are spacious and very well appointed, the beds comfortable and with many amenities. With an indoor pool and hot tub, full breakfast service available, I would rank the the Hilton as one of the nicer hotels in Morgantown. The typical cost per night is reasonable, but one caveat. If you are staying during a WVU football weekend, bring an extra arm and a leg, because that is what they will up charge you. We stayed there for WVU's homecoming weekend this year, and our total bill was more that I have paid per night at some midtown Manhattan Hotels. Oh and for you travelers, it's West Virginia University, not University of West Virginia!
We were visiting our son who attends WVU, and I must say, the value of this hotel for the price is outstanding. The rooms very clean and comfortable, with excellent choice of channels on the TV, and the breakfast buffet in the morning was excellent and inexpensive. We always stay here at the Hilton when we come to West Virginia from NJ. It is a excellent hotel and value!
Overall experience not bad but terrible smell of chemicals in most rooms. Customer Service was great. People were helpful but the odor was present in multiple rooms. The location was great based on my business needs. Business center was helpful. The fitness center was also great in addition to the pool.
Thank you for taking the time to provide feedback. I sincerely regret that you experienced any inconvenience during your stay with us at Hilton Garden Inn. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
Excellent overall value with friendly, helpful staff. Quality of meals was outstanding. We were pleasantly surprised since we did not have very high expectations for the food. Very nice lobby, restaurant, bar decor. Comfortable room and great bathroom.
I am glad you enjoyed your stay with us at Hilton Garden Inn in Morgantown! Thank you so much for taking the time to give us feedback about your experience. Making sure that guests are comfortable and satisfied with their experience with us is our first priority, and hearing feedback from our guests is very encouraging and shows that our hard work is paying off. If you travel in the area again, please come and see us!