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“DEFICIENT HOUSEKEEPER” 2 of 5 bubbles
Review of Hilton Garden Inn Morgantown

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Hilton Garden Inn Morgantown
Ranked #1 of 24 Hotels in Morgantown
Certificate of Excellence
AUSTIN, United States
1 review
“DEFICIENT HOUSEKEEPER”
2 of 5 bubbles Reviewed 16 May 2014

Dirty bath tub even after reporting the problem to the front desk. It took 3 nights to remedy the situation. No compensation was made despite their guarantee of satisfaction. I, however, still like the hotel chain.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 13 June 2014
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Please feel free to contact a member of the management staff so that we can discuss this situation further. Thank you again for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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595 reviews from our community

Traveller rating
    329
    155
    75
    20
    16
See reviews for
229
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171
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Ft. Collins, Colorado
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 May 2014 via mobile

Our party of 8 stayed with Hilton for four nights. We were in town for WVU's graduation and for a Mother's Day celebration. The entire hotel staff was incredibly attentive and accommodating to our every request even though they were completely full for graduation and hosting a elaborate Mother's Day brunch. From check in to check out things ran very smooth for our group. When in Morgantown, this is the place to stay.

Stayed May 2014, travelled with family
Helpful?
Thank di143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
We pride ourselves in providing each and every guest with a high quality experience. Thank you for the kind words regarding your stay and taking the time to give us feedback about your experience. We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United States
1 review
5 of 5 bubbles Reviewed 13 May 2014

The staff was incredible at every service offering, and the facilities were above expectations. The hotel was extremely clean and taken care of daily! I would more than definitely recommend this hotel to all friends, family and other travelers.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
I am glad you enjoyed your stay with us at Hilton Garden Inn in Morgantown! Thank you so much for taking the time to give us feedback about your experience. Making sure that guests are comfortable and satisfied with their experience with us is our first priority, and hearing feedback from our guests is very encouraging and shows that our hard work is paying off. If you travel in the area again, please come and see us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 12 May 2014

This hotel was not up to standard. The overall experience was sub-standard. The people working at the hotel seemed disinterested. The people working in the bar and restaurant area were not very attentive. At breakfast, there was not a good selection of cereal and I was told that that supply truck had not arrived. I would say that the management is the problem, not the people working.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
Dear Christopher,
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. Please feel free to contact us so that we may get more feedback from you so that we can correct these issues to ensure they do not happen again. Thank you for taking the time to review our property. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 May 2014

The Hilton is way off I-79 which was a challenge to find. Thank goodness for ON-STAR.. It is very convenient for traveler on a one night stop over. We found the restaurant to be below the average Hilton dining room. We were disappointed with the quality of the food.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lois C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
Lois,

Thank you for taking the time to review your recent stay with us. I am very sorry to hear that your expectations were not met during your stay. At anytime please feel free to contact any member of management so that we can find more out about the issues with the dining. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Connecticut
1 review
5 of 5 bubbles Reviewed 6 May 2014

I had such a great experience at this hotel, while visiting the area. All of the staff was friendly, accommodating and professional. The front desk staff was attentive, as well as the restaurant staff. My room was cleaned immaculately daily without fail. The location is excellent and within walking distance of shopping and excellent dining. I would highly recommend this hotel!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
We pride ourselves in providing each and every guest with a high quality experience. Thank you for the kind words regarding your stay and taking the time to give us feedback about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cincinnati, United States
1 review
5 of 5 bubbles Reviewed 3 May 2014

Great hotel! The pool was open late so the kids could still jump in after the wedding we attended earlier. Staff was very nice. The room was clean. I loved the differant types of pillows to choose from. It was quiet and I could not hear people in the rooms next to me.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMorgantown, Director of Sales at Hilton Garden Inn Morgantown, responded to this review, 20 May 2014
Our team takes pride in following up on our guests’ comments as it provides us the opportunity to show our commitment to you and emphasize our appreciation of your business. We are very pleased to see you have given us excellent survey scores and enjoyed your stay with us. We sincerely appreciate you taking time to review your recent stay. We hope to see you again soon at the Hilton Garden Inn Morgantown.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Morgantown

Property: Hilton Garden Inn Morgantown
Address: 150 Suncrest Towne Center Dr., Morgantown, WV 26505
Phone Number:
Region: United States > West Virginia > Morgantown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Morgantown
#1 Romantic Hotel in Morgantown
#3 Family Hotel in Morgantown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Morgantown 3*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy many of the comforts of home while on the road at the Hilton Garden Inn Morgantown. With easy access to many of Morgantown’s businesses, the West Virginia University campus, nightlife, dining, shopping and more, this hotel puts you in the center of the action. While you stay, take advantage of free internet access, take a dip in the pool, order a cooked-to-order meal at the Great American Grill or heat up a microwavable meal from the 24-hour Pavilion Pantry in the comfort of your room. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Morgantown Hotel Morgantown

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