During my checkin on 4/9/14, I learned that no clean rooms were ready. But the young black lady (don't remember name) deeply apologized, allowed me use of the business center to take care of some computer work, provided me with an internet access number and promised to expedite the cleaning of a room. Once the room was ready, she walked the keys over to me and with a smile apologized again. It gets better...
Later that evening, I had to send an important 23-page fax out; it had to be received that night in order to close a real estate contract. Alexis (correct name?) offered to send it out but there was a problem...it didn't initially connect. Because it kept giving her an error, she promised to keep trying until it went through and then drop the original off at my door. She did get it to go through while I was again in the lobby, but wasn't that so nice and professional of her to make all the extra attempts and to offer to drop off the original. I travel a great deal, stay in lots of hotels, but this experience was the nicest I can rember happening to me for many months. Those two ladies make up a strong team and I will always return to that hotel when I'm in the area as a result. Jack Hopwood
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel Morgantown. We are a 68 room hotel that features many amenities such as a complimentary deluxe continental breakfast, indoor pool, spa and exercise facility along with meeting space for 40 classroom style or 60 theatre style. All rooms are accessed through interior corridors and feature a microwave, refrigerator, coffee maker, two-line speakerphone with data port, hair dryer, iron and ironing board and free high speed wireless Internet access. An elevator is available for access on upper floors. The Holiday Inn Express Hotel is conveniently located on I-68, exit 7 (Peirpont Rd/Airport) or from I-79, Exit 148 (I-68 East/Cumberland), exit 7 (Peirpont Rd/Airport). Stay with us and our friendly staff will make you feel at home. ... more less
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- Also Known As:
- Holiday Inn Express Morgantown Hotel Morgantown
- Holiday Inn Morgantown