We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Late night arrival with room reserved for wrong date!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Morgantown
Ranked #15 of 24 Hotels in Morgantown
1 review
“Late night arrival with room reserved for wrong date!”
Reviewed 20 August 2014

On July 31, 2014 I arrived in Morgantown around 8:00 pm after a very long drive. Unfortunately, when I arrived at the hotel I thought I had a reservation at I discovered when I booked the room online I had put in the wrong date. It was at the Marriott in Morgantown. They told me they didn't have a room for me that night even though while we stood there someone called in and cancelled a room for that night. Feeling stupid for putting in the wrong date and frustrated that the Marriott didn't really care to help me I went to the car and used my phone to look for a room. I went right to Holiday Inn Express because we have stayed many times at your hotels. When I called I was relieved to find out they had a room available. Upon arriving the desk clerk was so helpful even looking up my awards number for me. She went above and beyond. Her friendly nature and good sprits lifted my sprits. My granddaughter and I were able to have a restful night and good breakfast to set us up for the rest of our traveling the next day. I had to re-book two other hotels (I had also used the wrong dates on them also) for our trip. I cancelled the wrong reservations and re-booked our stays at other Holiday Inn Expresses. You have now become our first choice. I give my thanks and appreciation to the staff and management at the Holiday Inn Express Morgantown. We will see you again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

124 reviews from our community

Traveller rating
    40
    47
    20
    5
    12
See reviews for
45
23
9
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Kentucky
2 reviews
Reviewed 11 August 2014

I have been staying at the Venture Drive HEI in Morgantown 3-6 times a year for the past few years.

The grounds, building, common areas, rooms and furnishings have always been more than satisfactory and quite a bargain at the rate. The staff has always been courteous and check in/out painless. On those mornings when all I wanted to do was to get on the road, the complimentary breakfast fit the bill, that extra cup of coffee enough to get me to my first stop. HEI has been a constant good fit for my needs.

This most recent stay, on the 9th and 10th of August, there was an extra surprise! Holiday Inn had upgraded my room from a single king to a small suite, free of charge.

Thank you HEI. Thank you for showing your appreciation for my business by providing me with an upgraded room that had not been booked for the night. Not only did you use a resource that was going to be vacant anyway, you showed that you care.

I appreciate that,

Chuck

Room Tip: "Corner suites are large and sunny"
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ChuckSwift1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hazleton, Pennsylvania
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 July 2014

This was one of the only hotels available in Morgantown on the night we were passing through. We booked a Jacuzzi suite which was an odd set up. The small Jacuzzi bathtub was not near the bathroom but out in the open in a corner of the room! We were on the first floor by a door which was noisy. The room was clean but not spotless. The bed was way too soft. Some good notes - the front desk staff were extremely friendly and as a previous poster stated the cinnamon buns at breakfast were delicious.

Room Tip: Do not get a room on the first floor.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank PAM857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Morgantown, responded to this review, 7 August 2014
Dear PAM857,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you were satisfied with the service you received. We apologize for the disappointment the room condition has caused you. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, United States
Level Contributor
4 reviews
Reviewed 6 July 2014

The hotel is pretty nice physically. The beds are good, the mini-fridge and other amenities all worked well. It was pretty clean too. There was nothing fancy but certainly adequate. The better thing about the hotel was the staff. The lady at the front desk was very accomodating and informative and the lady overseeing the breakfast buffet worked very hard to keep the buffet stocked and clean. The buffet itself was pretty standard fare but adequate for folks who want a quick bite to get a running start on the day.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014

Not a bad place to stop through. Bed were comfortable and breakfast was typical of the Holiday Inn Express with pancakes, eggs, and biscuits and gravy. Love the hot cinnamon rolls. They did pack up early and didn't keep it refilled if you went too close to closing time. Worth the money.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DEJ777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, Georgia
Level Contributor
141 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 June 2014

Rather nice HI with some upscale furniture. Great location right off the interstate with plenty restaurants in walking distance as is a shoppin center. Great place to sleep but the storms messed up thd sat tv reception.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at Holiday Inn Express Morgantown, responded to this review, 1 July 2014
Dear Coinerjpo2014,

We want to thank you for leaving us a review. We appreciate all comments our guests leave us, it only helps us improve our service to you. I am glad to hear our location worked out great for you. However I do want to apologize for any problems you experienced with our TV service. I would have to say our weather has been crazy this year and when we get storms they have tended to be pretty harsh. Again thank you for your time and business and look forward to seeing you in the future.

Thanks

James Locklar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, New Jersey, United States
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 June 2014

We stayed here for one night on our way home from Kentucky. The staff was friendly. Our room was clean and the bathroom was very nice. This hotel is close to the highway and several restaurants which was nice after a long drive. The mattress and pillows were too soft for our taste. There were lots of outlets for charging cell phones and laptops. We even had a fridge and microwave in our room.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at Holiday Inn Express Morgantown, responded to this review, 1 July 2014
Lisa L,

We appreciate you taking the time to leave us a review. We take all of our guests comments and only improve on them. I am glad to hear you have a wonderful stay with us, however I do understand your issue with our pillows, good news is we recently replaced all of our pillows with new bigger and some firmer ones to accommodate our guests wishes. We strive to provide great service and accommodations to our guests. We look forward to seeing you in the future. Again thank you.

James Locklar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Morgantown hotels
3.1 mi away
Holiday Inn : Morgantown - University Area
2.6 mi away
Hilton Garden Inn Morgantown
Hilton Garden Inn Morgantown
#2 of 24 in Morgantown
622 reviews
2.5 mi away
SpringHill Suites Morgantown
SpringHill Suites Morgantown
#9 of 24 in Morgantown
256 reviews
Show Prices
Show Prices
Show Prices
5.9 mi away
Fairfield Inn & Suites Morgantown
3.5 mi away
Euro-Suites Hotel
Euro-Suites Hotel
#11 of 24 in Morgantown
303 reviews
4.0 mi away
Morgantown Marriott at Waterfront Place
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Morgantown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Morgantown

Property: Holiday Inn Express Morgantown
Address: 605 Venture Dr, Morgantown, WV 26508-7305
Phone Number:
Region: United States > West Virginia > Morgantown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Morgantown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Morgantown 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Morgantown. We are a 68 room hotel that features many amenities such as a complimentary deluxe continental breakfast, indoor pool, spa and exercise facility along with meeting space for 40 classroom style or 60 theatre style. All rooms are accessed through interior corridors and feature a microwave, refrigerator, coffee maker, two-line speakerphone with data port, hair dryer, iron and ironing board and free high speed wireless Internet access. An elevator is available for access on upper floors. The Holiday Inn Express Hotel is conveniently located on I-68, exit 7 (Peirpont Rd/Airport) or from I-79, Exit 148 (I-68 East/Cumberland), exit 7 (Peirpont Rd/Airport). Stay with us and our friendly staff will make you feel at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, IHG, Ctrip TA, Hotels.com, Expedia, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your Holiday Inn Express Morgantown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Morgantown Hotel Morgantown
Holiday Inn Morgantown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing