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“Beautiful but not practical”

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Morgantown Marriott at Waterfront Place
Ranked #4 of 24 Hotels in Morgantown
Wheeling, West Virginia
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful but not practical”
Reviewed 26 June 2014 via mobile

Was here for 3 days. The food they provided was bland and was similar to wedding food. A lot of it you could tell was just heated up frozen items. When you asked for some mayonaise the waiter would tell you they'd be right back never to return. Room were large, clean and spacious but that all went down the drain when I took my luke warm shower. Then to be the final straw they charge yoi 6 dollars per day to park your car. This Morgantown WV not downtown Pittsburgh. Looks to me like they are trying to be a big city hotel in a small town. Not a good fit.

Stayed June 2014, travelled on business
Helpful?
Thank Timbir2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 3 July 2014
On behalf of the entire team, please accept my sincerest apologies for the substandard accommodations and service levels during your recent stay. I am truly sorry for any inconveniences you encountered.

These experiences are not representative of our standard services levels, and they will be investigated promptly. I am hopeful you will grant us a second opportunity to earn back your confidence. If you would like to discuss your stay further, please call us at 304-581-2806.

Sincerely,
Ryan Alexander – Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
2 reviews
Reviewed 22 June 2014 via mobile

My daughter and I checked late in the afternoon on Friday, dropped our bags in the room then went out for dinner and a movie. When we returned as my daughter was getting into bed, she found crumbs and stains when she turned the sheets down. Housekeeping came up and changed her sheets, I told Jim mine appear fine, but he said I'm going to change those as well. Clean sheets and pillow cases all around. When we checked out the next morning, I mentioned it to the women who was helping us and she said, "yes we know, we told the housekeeping manager." The next thing she said was, "there are some incidental charges, do you want them on you credit card?" I was expecting to hear, "we're sorry for your unpleasant experience and we apologize, I hope the situation was corrected to your satisfaction. This is not something that should ever happen." I'm retired and traveled extensively during my career and can understand how something like this can happen. But good hotels have staff that know how to handle situations like these, at the WP, housekeeping gets it, the front desk staff doesn't have a clue. You want guest to leave with a good impression, not wondering what else wasn't clean and does the hotel really care.

Stayed June 2014
Helpful?
Thank Herve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 24 June 2014
Herve B.,
On behalf of the hotel, please accept my sincerest apologies for the cleanliness issues you found when turning down your linens. While I am pleased to hear Jim, a member of our Housekeeping staff, handled the situation thoroughly, you should have received an apology from our Front Desk staff, too. This matter will be properly addressed with our entire team.

Again, I apologize for these issues, and I hope you will allow us the opportunity to earn your confidence back.

Sincerely,
Ryan Alexander – Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, West Virginia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

My wife and I will soon be relocating to Morgantown, WV. We stayed in a king room on the seventh floor. The views are amazing, the staff is well mannered and professional. Valet parking is a welcome convenience, and the bell service staff is prompt and courteous. I definitely recommend this hotel for anyone seeking a full service luxury hotel in the Morgantown area.

Room Tip: Ask for a king room on a higher floor for better views and large comfortable beds.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 23 June 2014
Thank you for your recent review. We sincerely appreciate your excellent comments, and we look forward to seeing you again at the Waterfront Place Hotel.

Sincerely,
Ryan Alexander – Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
26330
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 June 2014

The rooms are large, clean and quiet. There's a modern looking bar and restaurant that serves good food. The location of the hotel, along a rail trail that parallels the Mon River, places it within walking distance of several varied restaurants. We've stayed here before and will stay again.

Room Tip: River views are nice.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dapyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 23 June 2014
Thank you for your polite comments regarding your recent stay. Your patronage is greatly appreciated and we look forward to providing you the same experience during future stays.

Sincerely,
Ryan Alexander – Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksburg, West Virginia
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2014 via mobile

When we first arrived, I thought....wow, this is a nice place. Lots of conference space, a restaurant, parking buildings and a nice location.
However, a closer look found worn furniture, holes in linens, small stains in carpet & a room in need of a fresh coat of paint.

It was quiet and the location allowed us to walk the nice paved trail to very close restaurants along the water front & have a drink with not needing a designated driver.

We will stay here again in the future & recommend to others, based on the fact that it was very clean.

Stayed June 2014, travelled on business
Helpful?
Thank Brennon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 12 June 2014
Brennon,
Thank you for taking a moment to review your recent stay at Waterfront Place Hotel. We are grateful for your recommendation to other travelers, and we look forward to seeing you again at the Waterfront.

Sincerely,
Ryan Alexander – Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olney, Maryland
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 7 June 2014

What a wonderful hotel! Walking distance (along the river) to some wonderful restaurants (we went to Oliverio's) but hotel also offers a shuttle service. The rooms are large with large bathrooms; bed very comfortable with multiple pillows to choose from (very fluffy to nice and soft). Pool large with hot tub adjoining. The location is not far off the interstate and just down from the University of West Virginia. Antique shops a very short drive and we not only were browsers but also customers. The ONLY negative was the breakfast buffet and this is MINOR complaint. While there was a variety and a fresh omelet/eggs-made-to-order bar, it was a small enclosed space and only one person making omelets...long line. And take our advice and spend the extra for the river view!

Room Tip: The higher you go is not necessarily better...We were on the third floor so our river view was lovel...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingal2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan A, Sales Manager at Morgantown Marriott at Waterfront Place, responded to this review, 12 June 2014
Thank you for your excellent review regarding our river view rooms and amenities. We appreciate you taking time to review your stay, and we hope to see you again soon.

Sincerely,
Ryan Alexander – Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Morgantown Marriott at Waterfront Place

Property: Morgantown Marriott at Waterfront Place
Address: 2 Waterfront Pl, Morgantown, WV 26501-5954
Phone Number:
Region: United States > West Virginia > Morgantown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Morgantown
#4 Family Hotel in Morgantown
#5 Business Hotel in Morgantown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Morgantown Marriott at Waterfront Place 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
The newly transformed Morgantown Marriott is conveniently located one mile from West Virginia University and offers an airport shuttle, full-service spa, fitness center, pool, and a full-service Starbucks®. The hotel has nine floors with 207 guest rooms including eight suites, consisting of double-queen and king guest rooms, with river or city views available. Morgantown Marriott also offers concierge-level guest rooms. To ensure a comfortable stay for travelers, all rooms are equipped with complimentary high speed Internet, a desk, a mini refrigerator, a 55” television, and a coffee maker for early risers. Located within the hotel, Morgantown Marriott also houses 18 meeting rooms with more than 50,000 square feet of meeting and event space, perfect for business, weddings, parties and more. ... more   less 
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Also Known As:
Waterfront Place Morgantown
Hotel Waterfront Place

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