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“What a Mistake”

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The Chestnut Boutique Hotel
Ranked #11 of 25 Hotels in Morgantown
Certificate of Excellence
Reviewed 23 April 2014

booked this place for two nights. was upset immediately upon arrival but stayed one night. Upside...bed was very comfortable. downsideS...this is like the gang that can't shoot straight! Too little lighting. Adjacent to what was a bar and is now supposedly being renovated, but they have't covered the windows so you look into a mess! Housekeeping supervision is lax at best. Nooks and cranies...like around bathroom corners...not cleaned. Lobby is kind of funky but help is lackadaisical to say the least. girl at desk went out to smoke and left desk unmanned during busiest check out time. It was actually pretty creepy in this place. We love European hotels and don't expect Hampton Inns there...which is why we chose this place. Yuck! Their website also advertises a dining room which they do NOT have. and complimentary breakfast was awful! Housekeeping room was not far from ours and they left the door open and carried on with loud talking...should always keep that door closed. and housekeeping cart was parked in front of our room so WE had to move it to get out! couldn't wait to get out of this joint! Just be smart and Don't Go! One good note? Perhaps the owner...don't know...was a very nice man who was clearly disturbed by our reactions to everything. If he can't provide enough supervision he needs to get folks who can! And get rid of the ditz's!

Stayed: April 2014, travelled as a couple
Thank UMichAlum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear UMichAlum,

I am so sorry that your experience with us was not pleasant. Hopefully we have improved and offer a better experience.

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (263)
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202 - 208 of 263 reviews

Reviewed 23 April 2014

Our first time visiting Morgantown and we found a quaint, clean, quiet, modern, upscale retreat one Monday night in late March at the Chestnut Boutique Hotel. Near the university and downtown restaurants and shops. The desk clerk, Megan, was most helpful and hospitable - more concierge than clerk she guided us to good food, fresh coffee and a good night's sleep. This place is a keeper - especially @ $89 for a comfortable king bed.

Room Tip: Pool and hot tub area looks like it would be fun in Spring & Summer!
  • Stayed: March 2014, travelled as a couple
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Thank francis54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear francis54,

Thank you for the pleasant review regarding The Chestnut Boutique Hotel. We truly appreciate our guests, and hope to have you back in the future.

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

I have wanted to try this hotel since first seeing the pictures and reviews on line. We have been to Morgantown several times and have stayed in different hotels each time - this one was my favorite. The location is key (right downtown) - and has free parking as well. I loved the furnishings in the lobby as well as in our room. The beds were so comfortable that my husband said we need a new mattress for our own home! We weren't offered an upgrade to our room as a couple of the other reviews have mentioned even though we stayed a couple of nights - in fact I do have one complaint - that our room was not cleaned for our "stayover". We left for about 4.5 hours on Saturday and even left the MAID sign out - but came back to an untouched room. (Sorry Megan, you did help by bringing us some clean towels) This has never happened to us ever in any hotel that we've stayed in.

Room Tip: We asked for a quiet room - we were given one on the 2nd floor away from the rooftop lounge - the on...
  • Stayed: April 2014, travelled as a couple
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Thank DE_MOM815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear DE_MOM815,

Thank you for taking the time out to review us at The Chestnut in Morgantown, West Virginia. We hope to have you back.

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

We stayed at the Chestnut Boutique at the end of March. I wish we were there later in the spring because the roof-top deck looks absolutely amazing. Unfortunately it was too cold for our trip. The rooms were very nice, art inspired with deep, dark colors. The building looks like it has some age to it and gives it some additional character.

Another reviewer said it was a break from the chains and I agree.

It's right downtown and within walking distance of several bars and restaurants. Free Parking. What's not to like.

Do NOT miss the painted stairwell in the parking deck!

  • Stayed: March 2014, travelled as a couple
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Thank Matthew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear Matthew M,

Thank you for the wonderful review regarding The Chestnut Boutique Hotel. We truly appreciate our guests, and hope to have you back in the future when the bar is open.

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

My girlfriend and I stayed at the chestnut hotel April 2014. The staff was absolutely amazing. We were upgraded to a jacuzzi room for FREE! We enjoyed our evening on the rooftop in the hot tubs... Thanks chestnut staff for showing us an amazing time!

  • Stayed: April 2014
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Thank Bgoff21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear Bgoff21,

Thank you for the wonderful review regarding The Chestnut Boutique Hotel. We truly appreciate our guests, and hope to have you back in the future. Please let us know if you would like to stay again - and we will upgrade you!

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

In downtown Morgantown near great restaurants and bars, this boutique hotel should be particularly fun in the summer with a wine bar, rooftop deck and pool. Next door is also a fun nightlife spot. Rooms are chic and roomy. Continental breakfast is okay, but atmosphere and staff make up for it. Parking in the building a plus as parking in Morgantown is a premium.

Room Tip: Ask for an upgrade for more room.
  • Stayed: February 2014, travelled with friends
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Thank tourismgoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear tourismgoddess,

Thank you for the wonderful review regarding The Chestnut Boutique Hotel located in the heart of downtown Morgantown, West Virginia. We truly appreciate our guests, and hope to have you back in the future.

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

My husband and I returned to Morgantown for the Spring football game and stayed at the new hotel in town!! We had an amazing time. The Chestnut Hotel offers a new style to Morgantown, which is much needed considering the other hotels in town. The staff was amazing, and they even gave me a free upgrade on my room to a corner suite. We are season ticket holders and we have found our home away from home!! See you nice folks very soon...

Room Tip: Ask to be put on the 2nd or 3rd floor, if you are travelling on the weekend and want a quiet room.
  • Stayed: April 2014, travelled as a couple
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1  Thank 99wvualum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChestnutHotel, Director of Sales at The Chestnut Boutique Hotel, responded to this reviewResponded 16 May 2016

Dear 99wvualum,

Thank you for the great review regarding The Chestnut Boutique Hotel located in the heart of downtown Morgantown, West Virginia. We truly appreciate our guests, and hope to have you and your husband back in the future. Let's Go Mountaineers!

Kindly,

Ashlee Boyd
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chestnut Boutique Hotel

Address: 345 Chestnut St, Morgantown, WV 26505-5509
Region: United States > West Virginia > Morgantown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #11 of 25 Hotels in Morgantown
Price Range: £63 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Chestnut Boutique Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Chestnut Boutique Hotel is located in the heart of downtown Morgantown, West Virginia. The hotel offers complimentary wifi, coffee and fruit stations on each floor and complimentary garage parking. There are also two bars on-site: J.W. Thirsty's and RockTop Lounge - our rooftop cabana bar. The hotel is conveniently located near Morgantown Regional Airport (MGW), local bus routes, the PRT system (public transportation) and both West Virginia University campuses. ... more   less 
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