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“Rocky start to Our Stay”

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Microtel Inn & Suites by Wyndham Morgantown
Ranked #8 of 24 Hotels in Morgantown
Reviewed 9 August 2014

My husband and 2 sons stopped at the Microtel Inn in Morgantown on our way home from Myrtle Beach SC. This location was very easy to find off the highway and we were anxious to check in at around 8pm after 9 hours of driving.
The front desk clerk was friendly and checked us in. That is where things went so wrong. We went to our room, opened the door only to find that there were people already staying in the room. I have stayed at my share of hotels and this is truly a first! I have never opened a hotel room door to see other people inside. Thankfully the people inside did not see us and we quickly closed the door. My husband and I talk about this incident regularly since opening that door could have been so different....I will let you imagine the possible scenarios that we could have encountered.
Long story short, that is a big no-no for a hotel. I immediately advised the front desk gentleman about the mistake so we could be checked into a different room. He apologized and said he was new, but this is a critical mistake that should never, ever happen at a hotel. I know he felt bad and we appreciated him getting the room-rate reduced for the major error with first check in.
In terms of the stay, the room we had was rather noisy as it was right at the elevator. We heard everyone passing by, getting ice and getting in and out of the elevator. Not a peaceful sleep at all.
The continental breakfast was ok....nothing to get excited about, but it will suffice to get you back on the road. The breakfast area had only 2 tables which is not enough for a 4 story hotel.
All in all, I will likely not stay at the Microtel Inn again. I go with first impressions and the check-in disaster is what ruined our stay.

Room Tip: Get a room away from the elevator and stairs.
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 20 August 2014

I'm sincerely apologize that you encountered this problem at check in. I can assure you that it isn't something that happens regularly. The safety and security of our guests are our number one priority!! I have checked into this issue to make sure it doesn't happen again. Thank you for your review!!

General Manager
Microtel Inn & Suites - Morgantown

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451 - 457 of 832 reviews

Reviewed 5 August 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Microtel Inn & Suites by Wyndham
2  Thank Mary H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 14 August 2014

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Reviewed 5 August 2014

We stayed there in August of 2014 and the staff was very helpful and friendly. The room was clean and big. We were delighted that they had free Wi-Fi in the rooms and free breakfast. Even though we arrived a little past 9am, they let us eat breakfast without any problems. We found the front lobby very clean and the décor in the lounge was nice. We will definitely stay there again. Good value.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Michelle_McAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 14 August 2014

I'm happy to hear that you like our hotel and staff! We love hearing feedback from our guests. We work hard everyday to make sure each room is like the next, clean and comfortable. I'm glad we could accommodate you at 9am. We always accept early arrivals when we have the availability! Hope to see you back!

General Manager
Microtel Inn & Suites - Morgantown

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Reviewed 2 August 2014

  • Stayed: July 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
Thank Patty D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 14 August 2014

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Reviewed 2 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank Maura W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 7 August 2014

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Reviewed 27 July 2014

  • Stayed: July 2014, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank Mike T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 29 July 2014

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A Wyndham traveler
Morgantown
Reviewed 25 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
2  Thank A Wyndham traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MicrotelMorgantown, General Manager at Microtel Inn & Suites by Wyndham Morgantown, responded to this reviewResponded 27 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Microtel Inn & Suites by Wyndham Morgantown

Address: 15 Lawless Rd, Morgantown, WV 26501-2019
Phone Number:
Region: United States > West Virginia > Morgantown
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Morgantown
#4 Business Hotel in Morgantown
#5 Family Hotel in Morgantown
Price Range: £46 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Morgantown 2*
Number of rooms: 57
Official Description (provided by the hotel):
Less than a mile from I-79, this unfussy hotel is 3 miles from West Virginia University and 5 miles from Mountaineer Field at Milan Puskar Stadium, home of the West Virginia University football team. Bright, casual rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Upgraded rooms include microwaves and minifridges. Suites add sofabeds. Kids age 17 and under stay at no extra charge. Freebies include continental breakfast, evening snacks and parking. Pets are welcome for a fee. ... more   less 
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Also Known As:
Microtel Inn & Suites Morgantown Hotel Morgantown
Microtel Inn And Suites Morgantown

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