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“Staff is what makes this a gem”

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Holiday Inn Express Princeton / I-77
Ranked #7 of 15 Hotels in Princeton
Certificate of Excellence
Dennison, Ohio
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Staff is what makes this a gem”
Reviewed 8 June 2014

Stayed on our way home from Myrtle Beach. We booked a room with 2 queen beds. The room was very clean and tidy. The beds were very comfortable. It has an indoor pool and hot tub that are very nice.
The gem here is the staff. I did not catch the managers name, but she was amazing. My wife and I decided we wanted coffee after we swam and our 6yr old wanted hot chocolate. We asked the manager if she had a packet of hot chocolate. She did not, but went out of her way to get our son some cookies and a chocolate milk which made him happy as could be.
The breakfast in the morning was very good with turkey sausage and a cool little machine that you push a button and it makes 2 fresh pancakes for you. Cool!!
Only complaint is not the hotels fault at all. It is the wierd 3 way stop directly in front of the entrance to the hotel. It is a pain.
All in all, it is a nice hotel. You can tell that it is an older hotel that they have updated, but still nice. We will remember this one for our next trip.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 reviews from our community

Traveller rating
    81
    65
    25
    4
    8
See reviews for
82
47
9
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
South Carolina
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 June 2014

From the time Augustine (hope the recovery from the surgery is short and thou rough) to checkin with Margaret and finally checkout, the staff made the difference. The room was clean and comfortable. All was very pleasant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tex47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston
Level Contributor
262 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 27 May 2014

We were traveling all day, tired and needing a place to rest for the remainder of the evening. The Holiday Inn Express was located near the interstate, so we could get back on the road easily in the morning. OUR room was clean with a comfortable bed. The breakfast was typical for HIE. If traveling through, we would stay here again.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
4 Thank muchfuntravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2014 via mobile

We arrived at around 3:00 on Sunday, May 19 without a reservation. Apparently the hotel is popular because all that was available with a couch was a 2-room suite on the front corner of the building. The clerk told me she was giving a discount rate of $150. We took it and checked in. The suite was nice and clean, and the bed was comfortable. However, we noted that the dining table and one of its chairs needed mending. The one thing we noted that was unfavorable was how easily traffic noise could be heard inside the rooms. In a small town on Sunday night in a hotel 2 blocks from the Main Street, one would expect road noise to be at a minimum, but this was not the case. Neither the desk clerk nor the manager could offer a solution, as is probably true, post-construction, but maybe some sound-deadening measures could be attempted in the future. Turning the television on, as the clerk suggested, did not drown out the noise. The manager said we were the first people in a long time to complain, so if noise is not an issue for you, this is a nice place.

Stayed May 2014, travelled as a couple
Helpful?
Thank Beachyqueen6448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Princeton / I-77, responded to this review, 9 June 2014
Dear Beachyqueen6448,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

We stayed at the hotel on 5/20/14 for business. I was traveling with 2 other individuals and we all collectively agreed it was the best hotel we stayed at this week (3rd hotel that week). Front desk was very helpful in finding dinner for the evening and just pleasant overall. Wish I would have caught her name but she was helpful with the business center and some copies we needed to make.
Room was clean and very QUIET which was refreshing as we had stayed in a Sheraton the night before that was so loud you couldn't think straight.
Breakfast was clean and the attendant staff was really on it. Loved the pancake machine.
If we come through this area again we will definitely stay at this location - no question.

Room Tip: I stayed on 3rd floor right off elevator and it was quiet. The other travelers with me were on the 2...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bignerdboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erie
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 May 2014

We were tired and weary after being on the road for about 13 hours. This hotel happened to have a room available and it was clean, quiet, and super comfortable. The next morning we awoke very early to get back on the road, and the breakfast was not quite ready (it was 6am and breakfast was to be ready at 6:30 am) However, a super friendly staff member offered to pack a baggie full of mini muffins for my kids, and she gave us to-go cups for coffee and juice. The hotel also had a little bowl of doggie biscuits near the front door which I thought was cute even though we do not have a pet. I was very pleased with this stay and will stay here again if needed!! I've had other good experiences with Holiday Inn Express and never hesitate to book with them.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kate_k_11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 April 2014

even though we don't have a pet it was nice to see that this is a pet friendly hotel. I believe that people that have pets or service dogs should have a enjoyable place to stay as much as anyone else. The staff was friendly and our room was ready when we got there - the staff moved us from a room she considered that would be a bother in the morning because it was next to the laundry room.

Breakfast was good as usual

Room Tip: book ahead because it is a popular stop
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2011taurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Princeton / I-77

Property: Holiday Inn Express Princeton / I-77
Address: 805 Oakvale Road, Princeton, WV 24740-3916
Phone Number:
Region: United States > West Virginia > Princeton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Princeton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Princeton / I-77 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express in Princeton, WV, the newest hotel in the East River valley area and conveniently located off I-77 and US 460 W. The Holiday Inn Express Princeton is nestled in the beautiful Appalachian Mountains of West Virginia and admist many attractions, including snow skiing, ATV trail bike riding, professional baseball, horseback riding, and many more. The Holiday Inn Express Princeton was designed to accomodate both the business and leisure traveler. Our oversized rooms offer a well lit ergonomic work area, complimentary high speed internet, microwave, refrigerator and the SIMPLY SMART Bathroom experience featuring customized showerheads and special bath towels. In addition, the hotel offers an indoor swimming pool, state of the art fitness center, guest laundry facilities, a business center and sundry shop. The complimentary Express Smart breakfast is served daily in our spacious and comfortable Great Room, where you can relax and enjoy Princeton's beautiful scenery. Our experienced sales staff is always available to help you with the planning of corporate or social events in our meeting room featuring High Speed Internet. Whether you come to enjoy the wonderful summers, to delight yourself in our colorful autumns, enjoy skiing in our crisp winters or experience the beautiful springs, you'll discover that the Holiday Inn Express Princeton is definitely the Smart place to stay! Please join us on your next visit to the Princeton area! ... more   less 
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Also Known As:
Holiday Inn Express Princeton / i-77 Hotel Princeton
Holiday Inn Princeton
Princeton Holiday Inn

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