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Holiday Inn Express Charles Town
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Reviews (243)
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All reviewscharles townstayed hererace trackhollywood casinohi expressroom was cleanharpers ferryfree shuttlefree breakfastoutdoor poolpancake makerfront desk staff was very helpfulnice hotelnice staywould stay here againhour shuttlebusiness center
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Reviewed 7 July 2014

The bed was so hard, it was like sleeping on the floor, was my bed the only one like that in the hotel? how can no one else mention this? also the shower was dirty, full of hair on the walls but if that was different than I would have liked it, with the pool being outside and free breakfast and the staff was very nice (I did not complain to hotel because we arrived at 12:30am with 2 sleeping kids, so there wasn't any options except to grin and bear it)
Also it was a good location for the casino, really not worth staying at the hotel with the casino, its not connected and I feel this hotel was just as far, if Im going to get in my car and drive Ill just stay anywhere. (rooms at the casino hotel were around 350.00, Ill pay that but only to take a elevator down stairs to get to casino not a car) Some read this and open a hotel ATTACHED to casino, that would be great.

Room Tip: If u like hard beds, than go for it, the dirty shower was probable not the norm, from reading other reviews
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank terriblespellher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this reviewResponded 24 July 2014

Dear terriblespellher,

Thank you for taking the time to review our property. It is regrettable that the room quality was a let down during your stay. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain additional information regarding your experience. We look forward to hearing from you soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

We stayed in this hotel during a weekend trip to see family. We had 2 king rooms, everything was very clean and large. Breakfast had a large selection and was very fresh and inviting. Very close to the Charles Town casino/horse track and many restaurants. We would recommend to others and will return when we return to see family in this area. The only issue was that they could not place our rooms close together, but I had not requested this and the hotel was booked to capacity when I asked at check in. Overall and excellent hotel experience!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Cynthia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Manager at Holiday Inn Express Charles Town, responded to this reviewResponded 29 August 2014

so glad that you enjoyed yourself. Sorry we could get you closer together.

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Reviewed 4 July 2014 via mobile

I truly enjoyed my stay here. My room was clean and nice, the front desk staff displayed excellent customer service. The sheets however are not changed everyday but who change their sheets at home everyday anyways. There is a nice display of breakfast food daily. This hotel is also close to the Charles Town races and Hollywood Casino. There is complimentary shuttle that can take you there. It's also a short ride to major historical sites in Harper's Ferry, Shepherdstown and Antietam Battle Field.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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Thank islandqueenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Manager at Holiday Inn Express Charles Town, responded to this reviewResponded 29 August 2014

glad you enjoyed yourself. True, with longer stays, sheets aren't changed daily unless requested, for environmental issues.

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Reviewed 2 July 2014

It is seldom that I have no complaints with a hotel, but this property managed to pull it off. The staff were friendly, a late checkout was granted, the room was nice, modern and clean. Breakfast was great. A+.

Stayed: July 2014, travelled on business
Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Manager at Holiday Inn Express Charles Town, responded to this reviewResponded 29 August 2014

Always happy to read a review like yours. Hope to see you again.

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Reviewed 18 June 2014

My husband and I were planning a trip to Summit Point Motorsports Park - it was a Ferrari Event and we were asked to work the event. In the past we've stayed at The Turf Inn, Northgate Motel and Town House Motel which weren't that bad but definitely not the Ritz. It had been a while since we stayed in any of those places so I decided to read the reviews. They were horrible and scary so I decided to stay at the Holiday Inn Express in Ranson. The hotel was very nice - updated with granite counter tops, microwave and small frig in the room and most of all CLEAN! They have an outdoor swimming pool which is heated. Unfortunately we didn't get to enjoy the pool but we did see it and it did look very refreshing. They also have a continental breakfast every morning. The hotel was centrally located to everything in Charles Town as well.

Dawn Adkins

  • Stayed: June 2014, travelled on business
    • Value
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3  Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this reviewResponded 19 June 2014

Dear Mrs. Adkins,

I was glad to read that you enjoyed your stay with us. Hopefully we'll see you again on your next visit to our area...maybe this time you'll be able to relax a little more and enjoy our pool.

Respectfully,

J Butt, AGM

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